1. Curriculum Vitae
Personal Details:
Name: Dorothea Carolinda Geldenhuys
Known as: Thea
Date of Birth: 14 October 1978
Phone Number: 0742837082
Email Address: theag1978@gmail.com
Address: Unit 3, 40 Smith Street, Parow, 7500, Cape Town
Gender: Female
I/D: 7810140050084
Ethnicity: White
Languages: Speak Read Write
English: Yes Yes Yes
Afrikaans: Yes Yes Yes
Education:
Highest Standard: Matric / Gr 12
Date Completed: 1996
Institution: Höerskool President
Location: Western Cape, South Africa
Subjects: English Second Language Higher Grade 69%
Afrikaans First Language Higher Grade 61%
Geography Higher Grade 59%
Biology Higher Grade 57%
Science Standard Grade 57%
Mathematics Standard Grade 72%
Computer Proficiency
 Microsoft Office Suite:
WORD, EXCEL, POWERPOINT, PUBLISHER
 Adobe
 ACCPAC
 Windows
 Internet

2. Employment History:
CURRENT
Company: International Colleges Group
Telephone: 021 4176700 / 6855
Title: 2IC / Learner Relationship Co-ordinater
Duration: January 2011
Job Type: Permanent
Principle Accountabilities:
1. Providing Student Support and Query Resolution
2. Advises and counsels students on study methods
3. Analyses query trends and compiles reports according to relevant managers and supervisors
4. Assist and co-ordinate resolving exam related queries
5. Proactive and innovative problem solving that contributes to reduced queries and improved service delivery
6. Progress reports printed within agreed deadlines
7. Converting Time Tables to CSV files and upload to system
8. Keep System Time Table Updated
9. Receive exam entry forms, past exam paper orders, remark requests and appeals / academic queries
via email and fax and courier / post or direct delivery by students
10. Register students for exams
11. Send past exam papers via email
12. Exam answer scripts sent to moderators for remarking upon receipt of payment
13. Send exam confirmation letters via email or fax
14. Receive exam answer scripts back from venues and book back onto the system
15. Book exam answer scripts out to markers and moderators
16. Capture exam / moderation results
17. Report on all exam irregularities
18. Compile exam committee report and all backing documents
19. Compile exam board report and all backing documents
20. Receive markers / moderators reports and claims
21. Coordinate markers / moderators payments
22. Publish exam results
23. Draft exam academic records
24. Award verification and processing
25. Prints/sends Progress Reports / Statement of Results / Academic Records on request of students
2. Company: Team Talk Media
Telephone: 021 4466400 / Moneebah Khan - Manager
Title: Pro-Active Outbound Consultant
Duration: 11 Oct 2010 – 11 Jan 2011
Job Type: 3 month contract
Principle accountabilities:
1. Call on all possible new clients attempting to register online gaming account via PC and Mobile
2. Convert stages 1, 2 and failed verifications to activations
3. Email all foreign country applicants to send identification documents for verification
4. Upload Bingo timeouts for refunds
5. Keep daily productivity report
6. Weekly and Monthly target to be reached
3. Company: Preferred Medical Technologies
Telephone: 021 791 2870
Title: Sales Assistant
Duration: 1 February 2010 – 4 Oct 2010
Job Type: Permanent
Principle accountabilities:
1. Assist sales team in all admin related duties
2. Securing of operators / salons for all aesthetic equipment,
3. Liaise with investors and facilitate meetings with potential operators /salons
4. Following up on all telephonic and email queries derived from advertising campaigns
5. Forwarding of all relevant documentation to operators as well as investors via email or fax
6. Lead Generation via media publication advertising and client referrals
7. Cold calling for new business

3. 4. Company: International Colleges Group
Telephone: 021 4176700
Title: Learner Relationship Co-ordinater
Duration: 1 May 2008 – 1 November 2009
Job Type: Permanent
Principle accountabilities:
1. Providing Student Support and Query Resolution
2. Advises and counsels students on study methods
3. Analyses query trends and compiles reports according to relevant managers and supervisors
4. Assist and co-ordinate resolving exam related queries
5. Proactive and innovative problem solving that contributes to reduced queries and improved service delivery
6. Progress reports printed within agreed deadlines
7. Converting Time Tables to CSV files and upload to system
8. Keep System Time Table Updated
9. Receive exam entry forms, past exam paper orders, remark requests and appeals / academic queries
via email and fax and courier / post or direct delivery by students
10. Register students for exams
11. Send past exam papers via email
12. Exam answer scripts sent to moderators for remarking upon receipt of payment
13. Send exam confirmation letters via email or fax
14. Receive exam answer scripts back from venues and book back onto the system
15. Book exam answer scripts out to markers and moderators
16. Capture exam / moderation results
17. Report on all exam irregularities
18. Compile exam committee report and all backing documents
19. Compile exam board report and all backing documents
20. Receive markers / moderators reports and claims
21. Coordinate markers / moderators payments
22. Publish exam results
23. Draft exam academic records
24. Award verification and processing
25. Prints/sends Progress Reports / Statement of Results / Academic Records on request of students
5. Company: International Colleges Group
Telephone: 021 4176700
Title: Student Advisor
Duration: 18 June 2007 – 1 May 2008
Job Type: Permanent Call Center Agent
Principle accountabilities:
1. Resolving student’s telephonic inbound queries;
2. Account queries re account balances and confirmation of proof of payments received,
3. Updating personal details on system,
4. Examination queries re exam fees, exam registration and time tables and exam results, confirm receipt of all exam
related documents
5. Study material dispatch and providing tracking numbers, follow up on estimated time of arrival and dispatch of
backorders
6. Tutorial support on assignments submission and assignment results, logging of DIAL-A-TUTOR queries
6. Company: Skyforce Corporation CC
Telephone: 021 791 2870
Title: Sales Executive (Laserwise Distribution)
Duration: 02 October 2005 - 30 April 2007
Job Type: Agency Agreement
Principle accountabilities:
1. Securing of operators / salons for all aesthetic equipment,
2. Liaise with investors and facilitate meetings with potential operators /salons
3. Following up on all telephonic and email queries derived from advertising campaigns
4. Forwarding of all relevant documentation to operators as well as investors via email or fax
5. Lead Generation via media publication advertising and client referrals
6. Cold calling for new business

4. 7. Company: Forwardslash
Telephone: 021 528 9300
Title: Call Centre Agent
Duration: 01 June 2005 - 24 August 2005
Job Type: Permanent
Principle accountabilities:
Resolving international client inbound telephonic queries, live chat queries and email queries
in the 24/7 Online Gaming Industry
8. Company: Skyforce Corporation cc
Telephone: 021 791 2870
Title: Sales Executive (SPP – Strategic Property Partners)
Duration: 01 April 2003 - 30 April 2005
Job Type: Agency Agreement
Principle accountabilities:
Telephonic & Face-to-Face Share Sales of Residential Property Syndication in Campsbay Cape Town
9. Company: Foresight Ventures
Telephone: Company closed 2005 when owner passed away
Title: Sales Consultant – Intellectual Beverages
Duration: 01 September 2002 - 31 January 2003
Job Type: Permanent
Principle accountabilities:
Telephonic sales of Venture Capital shares in the Beverage industry
10. Company: Wellness International Network (WIN)
Telephone: 021 418 0200
Title: Sales Consultant - (World Online Lotteries)
Duration: 04 April 2001 - 30 Augustus 2002
Job Type: Agency Agreement
Principle accountabilities:
Telephonic sales of Venture Capital shares of an Online Global Lottery and also for the Shipping & Aviation Division
References:
Name: Lorraine Swart
Title: Company PA
Company: Preferred Medical Technologies / Wellness International Network (WIN) /
Skyforce Corporation cc
Contact number: 0217913178 / 0728885555
Name: Anita Du Plessis
Title: Examinations Acting Manager
Company: International Colleges Group
Contact number: 0214176934 / 0827478253
Name: Erica Mitchell
Title: Senior Team Leader/Trainer
Company: International Colleges Group
Contact number: 0117122209 / 0785352581
Name: Tyrone Oates
Title: Owner
Company: Preferred Medical Technologies / Wellness International Network (WIN) /
Skyforce Corporation cc
Contact number: 0832902055