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Ed Online Learning Support
- 1. Mohamed Mosaad 00201110263893 •mohamedmosaad67000@gmail.com Helping people throughtheir journey towardonline learning. Experience Edraak Intern learners relation Feb2019-Present • Provide timely and personal support to Learners through the different channels through our Edraak Support System • Document suggestions, positive or negative comments, and frequent issues. • Flag learner-related issues to the concerned teams at Edraak For Training and Social Development with the required data in order to take a corrective action. • Manage Edraak For Training and Social Development Help Center Community through responding to posts and developing new articles as needed. • Keep record of the most frequent inquiries and developing a template answers to be personalized later. • Follow Our Learner Support Workflow and sharing suggestions to streamline the learner support operation. • Achieve Our Long-term Learner Support KPIs such as (Average Wait Time, Learner Satisfaction, Average Time Spent Per Ticket, etc...) Ernst & Young Assurance associate July 2017-Jan 2019 • Participated in assurance engagements and executing the work plan. • Worked effectively as a team member, shared responsibilities, provided support, maintained communication and updated senior team member on progress. • Identified accounting and auditing issues; perform research to solve issues that arise • Assisted in preparing reports and schedule that will be delivered to clients and other parties. • Developed and maintain productive working relationship with client personnel. Ernst & Young Audit Graduate Development Program • Learned about EY Methodology. • Helped in preparing the financial statements. • Conducted some audit procedures March 2017-July 2017
- 2. Professional Development Coursera, Inc. (Massive open online courses) • Problem Solving with Excel- PwC, New York • Learning to learn online- Canvas • Data-driven Decision Making- PwC-New York • Introduction to Project Management-University of California • Initiating and planning project-University of California • Project management: The Basics for Success- University of California Edx, Inc. (Massive open online courses) • Computer science for business professional- Harvard university, MIT • Introduction to Data Analysis Using Excel- Microsoft • Instruction design- Learning theory – University System of Maryland • Design and Development of Educational Technology, MIT Language and Computer skills • Advanced user of Microsoft Office programs (Word, Excel, PowerPoint) • English ( Very Good ) Education • BSc. Of Commerce (English section), Year 2016, Al-Azhar University • Major: Accounting