1. Ibrahim Rafik Mohamed
Alexandria Sidi Bishr, El-Salam tower , 8thFloor
•  01000299391 Email bero_beno@hotmail.com
Objective
It gives me the pleasure to join your teamwork and apply my experience and my
education background in such great organization.
Personal Information
 Date of Birth: 30/10/1984
 Place of Birth: Alexandria, Egypt
 Nationality: Egyptian
 Gender: Male
 Marital status: Single
 Military status : Exempted
Education
2002: 2005 Modern Academy Cairo,Egypt
Faculty of Commerce, Accounting Department - Grade of graduation: Pass
Languages
English: Writing & Speaking (Good)
Arabic (Native)
Hobbies
Internet searching and travelling
Job Experience
Own a driving license in Qatar with an expiring date of 2022
Current Position
In Ooredoo.qa- www. ooredoo.qa
“customer care servicecustomer care service”
In Ooredoo
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2.  From 02/01/13 : 01/01/16

In Abo-Samra land port “Qatari-Saudi borders”
“customs clearance supervisor”customs clearance supervisor”.
Job descriptions:
• To coordinate the clearance of freight documentation through the relevant
customs authorities.
• working with customers to guide and advise on customs regulation
qualifications both in the origin.
• Assist in organising customs documentation required to facilitate receipt and
transportation of supplies.
• Advise customers on import and export restrictions, tariff systems, insurance
requirements, quotas, or other customs-related matters.
 From 01/12/2008 : 01/10/2010
Vodafone Egypt “ 6 October store”
“Customer Service Representative-Vodafone Egypt”ustomer Service Representative-Vodafone Egypt”
Job descriptions:
• Provide Vodafone Egypt High customers with all required information related
to the company products and services with delighting them with a superior
customer service.
• Follow up all customers related issues and provide timely feedback to
Vodafone Egypt High Customers.
• Handle and retain all the customers’ complaints.
• Create a smooth communication channel with different departments to resolve
customer problems and requests when needed in a highly professional
manner.
Citybank Egypt “El-Doky branch”
 Sales in citybank EgyptSales in citybank Egypt From 01/02/06 : 01/08/2008
Job descriptions:
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3. • Build relationships with key potential customers at the places visited in order
to generate future business.
•
Opens and completes new account opening forms and forms related to sales
of products i.e. credit cards, loans…etc, whether online, at the venue visited,
or at their offices in order to boost sales performance and ensure effective
follow ups.
•
Responsible for the successful identification and management, including
solution generation for customer problems.
Training
June 2003: August 2003 - Assiut Egypt
English course from A.U.C. grade: - B (GOOD)
October 2005: Dec. 2005 - Assiut, Egypt
EXCEL Course [introduction & advanced] in oxford British institute {grade: - EXCELLENT}.
May.2007: June 2007 - Assiut, Egypt
ICDL "International Computer Driving Licence".
Interests and Activities
Computer related activities internet and searching etc.
Translation and Public relations
Customer Service
Skills
 Calm in an emergency.
 Flexible and dependable.
 Skilful internet user.
 Working Under pressure.
All related documents will be provided upon your request
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