Customer care is a vital part of induction training for all new staff in care homes. This course explains how to deliver consistently great service in the residential care environment. www.mindleaders.com/uk
1. Datasheet
Customer Care
mindleaders.com
The skills at the heart of amazing service
Customer Care is a vital part of induction training for all new staff in care homes. Equivalent to half a day spent in the
classroom, this course explains how to deliver consistently great service in a residential care environment.
The fully interactive and narrated content includes multiple-choice, post-module assessments which secure understanding.
On completing this MindLeaders course, learners will be able to:
• Recognise the consequences of good and poor customer service
• Deal with informal and formal complaints
• Emphasise and communicate using the most appropriate method
• Establish and maintain great relationships with service users and their colleagues
Key Information
Course Modules
• What is customer service?
• Who are your customers?
• Our service standards
• Customer complaints
• Effective communication skills
Duration: 1.5 – 3 hours
Requirements: No prior knowledge of the care sector or IT skills
needed.
Delivery: Available for delivery via el-box™ or online on AIMS™
(AIMS™ is our online learning management system, accessible from any PC with a broadband connection. The el-box™ is a
touch screen tablet PC pre-loaded with our elearning courses.)
Benefits for Managers and Care Providers
High quality, consistent and cost-effective training
Better trained staff lead to a improved care and better CQC inspections
Automatically generated comprehensive learning records
Full implementation, project management and support provided
Benefits for Learners
eLearning allows learners to progress at their own pace and in their own time
Includes narration throughout which is helpful for learners with reading problems or non-native English speakers
Non-threatening learning with engaging graphics and interactions
Provides the awareness, knowledge and confidence needed to exceed the expectations of service users and
colleagues.
Like Us Follow Us Watch Us Find Us
facebook.com/MindLeaders @MindLeaders youtube.com/MindLeadersInc Search “MindLeaders”