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  1. 1. Effective Communication Techniques <br />Amandeep Gill <br />AmirpirouzEsmailzade<br />AngieszkaSiwek<br />BehnooshDelavari<br />Monique Richards<br />Trevor Goddard<br />1<br />
  2. 2. Project objectives<br />Project goals<br />Instructional Design<br />Technology<br />Content<br />Project Components<br />Benefits<br />Resources <br />2<br />Summary<br />
  3. 3. Create e-learning curriculum focused to written business communication<br />Deliver e-learning curriculum providing rapid access to knowledge and information in regards to writing effective business emails, memos, and letters<br />E-learning module that assists business professional to communicate effectively with co-workers and clients.<br />95% of users that complete this training should be able to write effective business letters, memos, and emails.<br />3<br />PROJECT OBJECTIVES <br />
  4. 4. Increase efficiency by enabling business professionals to take full advantage of written business communication medium.<br />Present information in an interactive manner and easy to understand manner<br />Effectively test users on the information learned.<br />Improve internal and external business communication.<br />Deliver the modules in user friendly manner.<br />4<br />PROJECT GOALS<br />
  5. 5. Addie Model<br />Analysis<br />Target audience<br />Behavioural changes<br />Delivery of information<br />Design<br />Development<br />Implementation<br />Evaluation<br />Quizzes<br />5<br />INSTRUCTIONAL DESIGN Methodology<br />
  6. 6. READY: usability testing<br />Facilitators: trained professional<br />Customization: make changes according to organization needs<br />Testing procedures: Quizzes test skills learned<br />Software: website is ready modules and quizzes are operating<br />6<br />IMPLEMENTATION<br />
  7. 7. This training is delivered through an on-line website. The reasons this was the best way to deliver the modules is:<br />Third-party software: rights and cost<br />Accessibility: Windows, Linux, Microsoft, even smart phones<br />Flexible: customized to user needs<br />Availability: Globally available<br />7<br />TECHNOLOGY USED<br />
  8. 8. The challenges faced during this project were:<br />Time: we worked through each day including weekend to complete this curriculum in time.<br />Staff: Availability of team members to meet face to face. We use email and telephone conversation to reduce is barrier.<br />Technology: were limited to hosting through Moodle.<br />8<br />PROJECT CHALLENGES<br />
  9. 9. Content is presented through our website. <br />Books – latest Canadian editions<br />Text: because the nature of our e-learning is about business writing<br />Pictures: effective images including pictures and clip art.<br />Videos: professionally produced from creditable resources <br />9<br />CONTENT<br />
  10. 10. 55-60 minute eLearning course providing user-friendly training<br />Overview, 3 modules, and Summary<br />Parts of module: objective, training and quiz<br />Additional features: Help, Resources, Meebo<br />10<br />PROJECT COMPONENTS<br />
  11. 11. Job Satisfaction<br />Saves Money <br />Increases Efficiency<br />Improves Working Relationships<br />Client Relations<br />Clarity<br />11<br />BENIFITS<br />
  12. 12. Originality<br />Support: 24 hr feedback<br />Customization<br />Accessibility<br />Cost: affordable and cost-effective<br />12<br />WHY USE THIS?<br />
  13. 13. Latest textbook and scholarly journals<br />Locker, Isobel Findlay Kitty. Business Communication NOW, CDN Edition. <br />Canadian Edition ed. New York: Mcgraw-hill Companies, 2009. Print.<br />Locker, Isobel Findlay Kitty. Essentials of Business and Administrative <br />Communication. Canadian Edition ed. New York: Mcgraw-hill Companies, 2006. Print.<br />"Queen's University Writing Centre ." Queen's University. N.p., n.d. Web. 14 Oct. 2010.<br />13<br />RESOURCES<br />