Learning from our   @MichelleGilmore & Wendy Barnao


challenge piles
What does design
look like?

               Customer




  Technology              Business
What does design
look like?

               Customer




  Technology              Business
What does design
look like?

               Customer



                                     Design


  Technology        ...
What does design
look like?
What does design
look like?

                      Users

Budget



                              Business

Time

        ...
What does design
look like?

                      Users

Budget


                                            Design
    ...
What does design
look like?
What does design
look like?

                      Users

Budget



                              Business

Time

        ...
What does design
look like?

                      Users

Budget



                              Business

Time

        ...
What does design
look like?

                      Users

Budget



                              Business

Time

        ...
What does design
look like?

                      Users

Budget



                              Business

Time

        ...
What does design
look like?

                      Users

Budget



                              Business

Time

        ...
What does design
look like?

                      Users

Budget



                              Business

Time

        ...
What does design
look like?
What does design
look like?




   Ownership
What does design
look like?


                     Empathy
                   Collaboration
                   HCD Coachin...
Learning from our
challenge piles
What are they talking about?

               The business, including the project owner, technical team,
Stakeholders   mar...
AdviserNET
Content Audit




  Research
                                                                Scenarios
                   ...
A success!
A success!
A success!
What happens when project objectives are unclear &
Challenge number one   differ between stakeholder groups?
What happens when project objectives are unclear &
What did we learn?                           differ between stakeholder...
What happens when budget ownership & streams
Challenge number two   are uncertain?
What happens when budget ownership & streams
 What did we learn?                           are uncertain?




Know who is ...
What happens when design methods & processes
Challenge number three   are forced onto on stakeholder group by another?
What happens when design methods & processes
What did we learn?                            are forces onto on stakeholder ...
What happens when team members are without a
Challenge number four   shared language?
What happens when team members are without a
What did we learn?                             shared language?




Develop a...
What happens when user & business needs
Challenge number five   collide?
What happens when user & business needs
What did we learn?                         collide?




Balance user and business ...
Images of our collaborative framework and how we should use it
www.challengepile.com
@MichelleGilmore

             created by Neoteny

                   @neotenydesign
               ...
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Learning from our challenge piles

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Learning from our challenge piles

  1. Learning from our @MichelleGilmore & Wendy Barnao challenge piles
  2. What does design look like? Customer Technology Business
  3. What does design look like? Customer Technology Business
  4. What does design look like? Customer Design Technology Business
  5. What does design look like?
  6. What does design look like? Users Budget Business Time Implementation Technology
  7. What does design look like? Users Budget Design Business Time Implementation Technology
  8. What does design look like?
  9. What does design look like? Users Budget Business Time Implementation Technology
  10. What does design look like? Users Budget Business Time Implementation Technology
  11. What does design look like? Users Budget Business Time Implementation Technology
  12. What does design look like? Users Budget Business Time Implementation Technology
  13. What does design look like? Users Budget Business Time Implementation Technology
  14. What does design look like? Users Budget Business Time Implementation Technology
  15. What does design look like?
  16. What does design look like? Ownership
  17. What does design look like? Empathy Collaboration HCD Coaching Support Challenges Ownership
  18. Learning from our challenge piles
  19. What are they talking about? The business, including the project owner, technical team, Stakeholders marketing, brand, digital, compliance, product & project managers The people using the service, including dealer groups, Users financial advisers, para planners, support staff and investors The day to day project team, including project owner, Core team project manager, technical director and designers CCD Customer Centered Design, this is the same as human or user centered design
  20. AdviserNET
  21. Content Audit Research Scenarios Visual Design HCD Process User Stories User Pathways Presentations Information Testing Architecture Paper Prototyping Workshops User Experience Principles Digital Prototyping User Experience Styleguide Road Map Blueprint
  22. A success!
  23. A success!
  24. A success!
  25. What happens when project objectives are unclear & Challenge number one differ between stakeholder groups?
  26. What happens when project objectives are unclear & What did we learn? differ between stakeholder groups? To pause, and explain what the implications of proceeding without a shared approach are Know when to switch from designer to facilitator to navigate towards a shared approach Take the time to understand the business context and politics within it Ask each stakeholder what success looks like to them
  27. What happens when budget ownership & streams Challenge number two are uncertain?
  28. What happens when budget ownership & streams What did we learn? are uncertain? Know who is signing your cheques and get their buy in early Consider each individual stakeholderʼs motivations for the project Consider the overall budget influences and strategy, not just your chunk
  29. What happens when design methods & processes Challenge number three are forced onto on stakeholder group by another?
  30. What happens when design methods & processes What did we learn? are forces onto on stakeholder group by another? Assume theyʼre not on board until youʼve seen the buy in Express value in their words, youʼre not a sell out if you talk “business talk” Donʼt design for clients, design with them
  31. What happens when team members are without a Challenge number four shared language?
  32. What happens when team members are without a What did we learn? shared language? Develop and agree on a shared language Be transparent with your process and each activity Use plain language Learn the context that youʼre working within
  33. What happens when user & business needs Challenge number five collide?
  34. What happens when user & business needs What did we learn? collide? Balance user and business needs Understand and discuss the capacity of the business to support those needs Step through what implementation looks like with the core team
  35. Images of our collaborative framework and how we should use it
  36. www.challengepile.com @MichelleGilmore created by Neoteny @neotenydesign www.neoteny.com.au

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