1. MARK O. STEMPSKI, PH.D.
14114 280th
Lane NE, Duvall, WA 98019 ♦ 425-686-4201 ♦ m.stempski@att.net
USER RESEARCH ENGINEER - SR. DATA SCIENTIST - PROGRAM MANAGER
Agile Software Development / Systems Engineering / Project Management / Customer Experience
Data Architecture / R&D / Decision Support Systems / New Product Development / Usability / Big Data
Information systems professional with a proven track record in program and project management for software and
web-based applications with AT&T, Microsoft, Lexmark Int’l, Autodesk and others. Combine leadership skills
with broad technical experience to successfully develop and deliver complex systems from inception to launch.
Expertise in software interface design, usability engineering, QFD, predictive analytics & Big Data initiatives,
Business Intelligence (BI), Persona development and e-Commerce applications, among others. Can contribute by:
 Developing and launching user-centered systems
 Redesigning applications to improve marketplace acceptance
 Leading thought on Quality Function Deployment (QFD) and usability issues
 Recruiting, training and leading top performing development teams
Attack problems head-on, highly-analytical, and determined to find best possible solution. A passionate, confident
project leader who creates a positive environment through partnerships, fostering teamwork and empowering
associates. Received Ph.D. and M.A. degrees in Cognitive Psychology from the University of Arizona.
Additional professional training in usability engineering, data science & analytics.
CAREER HISTORY & ACCOMPLISHMENTS
Senior Human Factors Engineer, Spacelabs Healthcare February 2016 to present. Human Factors
representative to various Product Development teams, both current products and Next Gen ones.
User Experience Researcher, Microsoft May 2015 -- December 2015. Contractor tasked with requirements
gathering, design and testing for new look Office 365. Concentrating on admin and support UIs.
Sr. Research Engineer/Data Scientist, AT&T, 2011-May 2015. Contractor overseeing Web Satisfaction analysis
and reporting. Responsible for defining and implementing Predictive Analysis and Big Data initiatives. Contributions
in providing analysis of perceptual and behavioral data to aid in data centered decision-making as follows:
Upgraded CSAT reporting to pinpoint areas for improvement. AT&T lacked skills in improving
CSAT and Net Promoter scores. Upgraded reporting to increase visibility of areas for change by
combining CSAT information, user testing, click stream analysis and more. Figures of merit led to
increased understanding and new potentials.
Developed new models and tools for collaboration. Company was looking to maximize utility
and productivity of work force. Proposed Structural Equation model, architecture and measurement
that combined attitudinal and behavioral measures with Gallup Engagement survey initiated by
business drivers to assess/predict Forrester Collaboration Maturity model and Productivity.
Sr. Program Manager/Researcher, Microsoft SQL Server, 2005-2011. Developed and delivered Business
Intelligence (BI) in the Cloud Experience to Business Products Div. Many contributions in SQL Server user interface
design and implementation of agile development. Specifics include:
Manage agile product development initiative at Microsoft. Team needed to keep pace with
Microsoft’s move to agile development. As Agile SME and Scrum Master, ensured that Agile UX
methods were utilized by tying UX functions within client product group. Kept pace with product
demands without increasing headcount.
Led Microsoft SQL Server project for Section 508 Compliance. SQL Server faced market
resistance due to apparent lack of compliance with disability regulations. Led small team in
assessment of SQL Server 2008 compliance, triaged bug submissions and trained developers on
508 compliance. Increased product acceptance.
Teamed-up on first-ever SQL Server usability testing. Software had a reputation for being hard-
to-learn and hard-to-use. Member of small team tasked with full usability testing for two major

2. releases, providing essential data and recommendations for product teams. Findings served as
basis for Critical –To - Quality metrics, leading to usability improvements.
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3. MARK O. STEMPSKI, PH.D. … PAGE 2
CAREER HISTORY & ACCOMPLISHMENTS (CONT’D)
, Lexmark, 2004-2005. Managed user research on large scale development projects and worked with Marketing on
Persona development. Substantial contributions to direct and indirect cost savings.
Saved $10M in development costs for Lexmark. Lack of coordination between Engineering, QC
and Marketing had caused problems. Collaborated with Quality Dept. to define CSAT procedures
and metrics. Worked with Marketing to identify personas perform statistical analysis. Saved millions
on development of economy printers.
Product Designer IV, Autodesk, 2001-2004. Responsible for development of Geographical Information System
(GIS) software applications including Map and Map Series products. Among contributions:
Redesigned user interface (UI) for complex Map product. Autodesk add-on for AutoCAD
software was locked in to outdated look and feel. Developed new UI with enhanced drag ’n drop,
new right-click menu options and in-context menuing structure. Improved product usability without
extensive and costly reprogramming.
Earlier: Interim position as Project Manager for Agilent Technologies during 2000-2001. Also, New Product
Development Program Manager and Principal Engineer for Tektronix at start of career. Accomplishments
include:
Designed user interface for top selling oscilloscope. Tektronix was losing market share to
competitors and grey market entries. Led team of software engineers to develop a new user
interface for oscilloscope that sold 200,000 units in first two years. With extensions and
improvements, line remains viable and has now sold 1+ million units.
Championed Customer-Centered Design methodology. Tektronix was relying on perceived
engineering features to guide product definition. Led introduction of user-focused design QFD,
Critical to Quality, Look & Feel and other procedures into product development. Improved usability
and cut product development cycle time 40%.
EDUCATION, OTHER, PERSONAL & REFERENCES
Education: Received Ph.D. and M.A. degrees in Cognitive Psychology from the University
of Arizona. Additional professional training in usability engineering, data science & analytics.
Publications/Presentations: More than 30 publications and presentations on subjects
ranging from Quality Function Deployment and Customer-Centered Design to PH.D.
Dissertation entitled, “Strategies for Diagnosis of Space-Occupying Liver Disease.” A
complete list can be provided.
References: A list of well-informed personal and professional references can be made
available to interested parties.