1. JoEllen Leonard
206-619-1448  joellenleonard@comcast.net
Senior-Level Business Systems Analyst & IT Professional
Innovative professional with extensive experience in IT disciplines with 20+ years of experience
in the banking industry. Skilled as a project lead and systems analyst with demonstrated proficiency in
technical and business disciplines. End to end expertise in leading all phases of software development
life cycle and project delivery functions, leading cross functional teams towards positive outcomes for
highly complex initiatives.
CORE COMPETENCIES & KEY STRENGTHS
 Waterfall/Hybrid Agile
Methodologies
 Team Leadership
 Project Management
 Communication Skills
 Project Implementation
Planning and Execution
 Trouble shooting and problem
solver
 Verbal & Written Skills
 Project Business & Technical
Analysis
 Critical thinker
 Delivers results
 Relationship Building
KEY SKILLS ASSESSMENT
Advanced Technical and Project/System Analysis Expertise: 20+ years of IT experience, with
significant achievements in all phases of software development life cycle (SDLC) and overall application
development, delivery and 24/7 production support for major financial institution. Emphasis on DMAIC,
system integrations, conversions and transformations. More recently dabbling in technical project
management/lead for both the banking industry and a major wireless provider and telecommunications
company.
Team Leadership: Lead cooperative, efficient teams, driving successful completion of project
deliverables that exceed client expectations. Strategize with Business Analysts, Technical Analysts,
Developers, DB Administration and Systems Administration to meet all project goals and requirements.
 Lead multiple integration projects from a common front-end to multiple back - Lead NW Teller
Replacement and Integration initiative to the “Cleanest teller conversion project ever”.
 Lead NW Conversion from the Authorizations perspective, including in-flight transactions during
cut-over window.
 Lead SDLC deliverables and planning for APPLE Pay Authorizations and tracking.
Problem Solving: Develop innovative solutions to complex technical challenges while simultaneously
providing insight and analysis for business process enhancements, utilizing business and technical
acumen. A talent for comprehending complex system interac tions.

2. JoEllen Leonard Resume, Page 2
Operational Business Knowledge: Extensive background in project delivery, with business and
technical knowledge of online product development for retail banking, online customer service and
debit card transactions.

3. JoEllen Leonard Resume, Page 3
EXPERIENCES AND ACHIEVEMENTS
Slalom Consulting  Seattle 2015-2016
Technical Delivery Manager Project Contract for T-Mobile
Technical delivery project team management providing leadership to design and delivery, working with
cross functional teams including the Business, Business Analysts, System Analysts, Architects,
developers and vendors (i.e.: Accenture, Ericsson, Open Text and Blackline). Responsible for driving
projects through design and the delivery of the code into a variety of environments, providing progress
status to up-line managers and stakeholders.
BANK OF AMERICA  Seattle 1984-2014
Technical Delivery Lead/Technical Systems Analyst, Financial Authorizations System –
Contractor (2012-2014)
Senior-level project lead and systems analyst for technical team, accountable for managing
development for high-profile projects, including online purchasing for “Apple Pay”. Oversaw and
managed team engagement from a technical perspective, utilizing expertise in software development
life cycle management (DMAIC). Established and lead training and development opportunities for new
business analysts while simultaneously ensuring all project requirements and deadlines were met,
advancing both technical and business solutions.
 Achieved efficient and effective long-term solutions by tracking development issues and
conducting problem research. Executed analysis to estimate resources needed to resolve
challenging issues.
 Successfully engaged offshore and onshore resources as need and provided training and
direction during development and deployment phases.
 Established strong working relationships across teams, including project management, Global
Delivery contractors/developers, Technical Analysts, Business Analysts, vendors, and Release
Management.
 Facilitated development, documentation and execution of critical Disaster Recovery plans for
batch and online systems, and aided additional contingency planning.
 Enterprise projects included but not limited to;
 Cross Platform debit card transaction processes via MQ – All levels of responsibility,
Business Analysis and research, Technical Analysis and Lead
 PICO – Processing in Chronological Order- multi phased – Application Lead and Business
Analysis, problem solving
 Apple Pay Phases I and II. – Authorizations Application Lead and training Junior Business
Analyst
 FAST Resiliency - Tier 1 Resiliency Certification achievement – Lead, planning and
coordination of Certification Testing

4. JoEllen Leonard Resume, Page 4
Technical Delivery Lead(technical and business), Program Analyst & Application Programmer
(1984-2011)
Key project lead, analyst, and application programmer accountable for leading projects toward positive
outcomes, providing analysis and design high profile initiatives, and supporting multiple business
applications using batch, IMS DB/DC and CICS with DB2/SQL technologies. Also provided business
analysis, initiating communication with business in order to provide comprehensive technical solutions
for all projects including business systems conversions and integrations.
 Lead project team operations and direction and worked closely with release management and
up-line management, communicating development strategy, timeline, issues and risks.
 Contributed innovative design solutions for complex integrated process flows, driving direction of
complex projects and significantly contributing to project outcomes.
 Integrated online transaction process for multiple endpoints using various connections
such as MQ.
 Achieving a critical upgrade and integration of the customer authentication and
authorization process for highly utilized online banking system.
 Implemented solutions to allow conversion of front-end systems off legacy systems, achieving
significant operational consistency across the franchise.
 NW IVR integration
 Online Banking Authentication Platform Integration
 Customer Service Platform Integrations
 NW Teller Replacement
 Utilize teamwork and collaboration skills to develop business requirements documents for
technology.
 Defining multiple phases and requirements for Teller Replacement and Model Branch
Banking integration
 Extensive technical analysis, design and code.
 Teller Automation
 New Account/Customer interfaces
 Accountable for development as per the business needs, analyzing project requirements, utilized
strong written skills creating functional specifications, detailed design deliverables, use cases,
unit test cases and reviewing results, and reviewing QA use-cases, test plans, and test cases. –
Entire SDLC for the IT Application.
 Directed and executed problem research, analysis, and resolution, advancing process and
project developments.
 Production support
 Experience with technical vendors

5. JoEllen Leonard Resume, Page 5
 Engaged with Global Delivery model, engaging offshore and onshore resources, providing
opportunities for training and development of new contractors and ensuring team-wide
proficiency in application development conventions, quality coding techniques and
documentation, root cause analysis. Catalyzed team-wide business acumen in addition to
technical aspects.
Volunteer Activities
 Board member for Kathleen Sutton Foundation – Treasurer/Board Member -2015
 Walk for Alzheimer’s and Alzheimers Association advocate since 2008