1. MICHAEL A. BECK
1351 Splashing Brook Ct. Eldersburg, Maryland 21784
(443) 547 8919 | beckm87@outlook.com
ENTRY LEVEL TECHNICAL WRITER
Emerging technical writer capable of utilizing exceptional skills in grammar, editing, and writing to composing technical
information into clear, readable documents used by technical and non-technical individuals. Service-oriented and customer-
focused team player with solid history of demonstrating initiative and ability to exercise sound independent judgment in ever
changing environments. Related skills, practicum, and experience include:
AREAS OF EXPERTISE
Technical Writing
Capable of planning, organizing, writing, preparing and editing detailed documentation, technical publications,
training manuals, and product support literature.
Adept at integrating knowledge from literature searches, interviews with subject matter experts and relevant
resources to develop concise professional communications.
Proficient in editing documents for style, consistency, grammar, clarity, and syntax.
Research and Analysis
Able to conduct research on wide-array of technical topics and gather information on relevant subject matters from
various data sources.
Expertise in interpreting operational policies and procedures then translate information in clear and concise formats
that are easily understandable by diverse audience.
Interacts well with different groups to ensure that consistent message is developed and maintained in all materials.
Computer and Administration
Proficiencies include Microsoft Office Suite, Adobe Applications, Windows and Macintosh OS, and Internet Research.
Outstanding time-management and organizational abilities; proven success in managing complex multifaceted
projects with overlapping deadlines.
Highly adaptable with demonstrated success in quickly learning and applying new methods, technology, and policies
to workflow.
EDUCATION AND CERTIFICATIONS
Bachelor of Arts in English, The Pennsylvania State University
ServSafe Food Protection Manager Certification, National Restaurant Association
PROFESSIONAL EXPERIENCE
Wawa, Inc., Wawa, PA August 2005-Present
Customer Service Associate Shift Manager (May 2013 – Present)
Inventory and Merchandise Manager (May 2010 – May 2013)
Store Maintenance Associate (August 2008 – May 2010)
Customer Service Associate (August 2005 – August 2008)
Established career of achievement and advancement with regional convenience retail stores chain operating primarily within
Middle Atlantic region specializing in fresh, built-to-order foods, beverages, coffee, and fuel services.
Consistently ensured safe, secure, and pleasant customer experiences by driving delivery of personalized, high level
of customer service.
Prepared and submitted complex detailed cash management, inventory control, and operational performance
reports, summaries, and customized forms.
Recognized as “go-to-person” within Reisterstown, Maryland territory for resolving issues with systems, equipment,
and financial reporting/reconciliations.
Leveraged strong analytical and communication skills to interpret operational policies and procedures and translate
into terms and conditions understandable by all levels of staff.
Trained and instructed more than 100 associates on operational practices, merchandising techniques, and customer
