1. Melissa Openlander
1703 Fairview Farms Circle – Wentzville, Missouri 63385
314.602.6889 mko197@yahoo.com
PROFESSIONAL EXPERIENCE
First State Bank July 2016-Present
Human Resources Specialist
• Responsible for ensuring proper enrollment and accurate reconciliation of employee
benefits to workforce
• Light recruiting for all open positions within the Bank
• Disseminate accurate information on complex benefit programs, including life, health,
401K and tuition reimbursement plans working directly with employees
• Conduct new hire orientation in person and via Web Ex
• Ability to prioritize and organize work and adjust pace accordingly during annual high
volume enrollment process with moderate to minimal supervision
Stifel Financial Corp Sept 2014 – April 2016
Benefits Associate,Human Resources
• Responsible for ensuring proper enrollment and accurate reconciliation of employee
benefits to workforce
• Charged with organizing and conducting open enrollment meetings for Western US and
Hawaii
• Disseminate accurate information on complex benefit programs, including life, health,
401K and tuition reimbursement plans working directly with employees
• Conduct new hire orientation in person and via Web Ex
• Ability to prioritize and organize work and adjust pace accordingly during annual high
volume enrollment process with moderate to minimal supervision
Mercy Ministries May 2011 –June 2014
Benefits Rep, Human Resources
• Work directly with employees to ensure proper enrollment of employee benefits,
including life, health, 401K and tuition reimbursement plans to employee base
• Accountable for tuition reimbursement applications from workforce
• Maintain a sharp attention to detail in all work to ensure quality standards in accordance
with policies and procedures within department
• Work with moderate to minimal supervision

2. Mercy Health Plans – A Coventry Company June 2004– May 2011
Enrollment Specialist
• Responsible for enrollment and maintenance of information
for individual and commercial groups.
• Ensure accurate coding and verification of membership eligibility.
• Establish new groups instituting employee benefit packages including
medical, dental and vision coverage.
• Accountable for internal requests updating records generated internally.
• Maintain external business relationships supporting their immediate and ongoing needs.
Lutheran Church Missouri Synod December 2001 – June 2004
Worker Benefit Plans
• Present current and accurate benefit information to employees.
• Supply claims status to inquiring providers.
• Process plan enrollments and changes for members.
• Immediate response of specific information requested by Churches.
Melissa Openlander - Resume Page 2
United Health Care May 2000 – December 2001
Midwest Region Enrollment Analyst
• Process claim applications ensuring member is Medicare compliant.
• Analyze, validate and process termination requests.
• Track the transfer and release status of specific nursing home residents.
• Responsible for quarterly automation support of nursing home reports.
Venture Corporation Office August 1997 – January 1998
Benefits Coordinator
• Maintain accurate and timely employee portfolios.
• Disseminate pertinent benefit information to employees.
• Employee contact regarding benefit concerns and questions.