Mary Bates has over 22 years of experience in human resources including benefits administration, payroll, recruitment, employee relations, and training. She is currently a Human Resources Manager at Hillcrest Davidson and Associates where she handles payroll, benefits, employee evaluations, recruiting, and onboarding. Previously she held human resources roles at Goodman Networks, Rent-A-Center, Benecorp I, Inc., and CS Wireless Systems where she gained experience in benefits administration, payroll, recruiting, employee relations and records management.

1. MARY BATES
2134 Meadow View Dr  Princeton, TX 75407  (214) 542-4874  marybates.batmar@gmail.com
Human Resources Professional
Extensive background in HR affairs, including experience in employee recruitment and
retention, staff development, mediation, conflict resolution, benefits and compensation, HR
records management, HR policies development and legal compliance.
HR SKILLS
Mediation & Advocacy
Payroll
HR Policies & Procedures
Supervisory skills
Staff Recruitment & Retention
Employee Relations
Benefits Selection & Administration
Orientation & On-Boarding
Training & Development
Performance Management
22 Years HR/Administrative
experience
PROFESSIONAL EXPERIENCE
HILLCREST DAVIDSON and ASSOCIATES July 2015 - Present
Human Resources Manager
Key Responsibilites -
 Responsible for bi-weekly payroll: determine hours, calculating bonuses, input all payroll
information into QuickBooks, cut checks for hourly and salaried employees, administer and allocate
money for wage garnishments.
 Executing benefits administration: track eligibility, enroll new hires in medical/dental/vision
insurance plans, maintain employee participation due to turnover
 Responsible for employee relations: performing employee evaluations, completing employee
reviews, write-ups, and terminations, and effectively communicating goals and expectations to
employees on an on-going basis.
 Daily reconciliations – online banking
 Perform client invoicing and account payables: compute client payables monthly, cut checks to
clients for their collections
 Performing full cycle of recruiting based on staffing needs: placing employment ads, screening
resumes, completing phone screens, conducting face-to-face interviews, and extending employment
offers.
 Conduct orientation for new hires: auditing and completing new hire paperwork, instructing new
hires on company policies and procedures, and informing employees of production expectations.
 Respond to unemployment claims and attend all necessary unemployment hearings
 Set up employees in collection software, register them into TLO
 Report new and terminated employees to the child support – Attorney General

2. GOODMAN NETWORKS May 2011 – March 2015
Human Resources Coordinator III
Provided administrative support to the Human Resources function in the areas of HRIS systems, compensation,
benefits, recruiting, employee relations, and organizational development and training. Worked closely
with all areas of HR to resolve data integrity issues.
Onboarding Focus Role -
• Entered potential new hires into vendor database to conduct pre-employment background and drug
tests; monitored results and worked with candidates throughout the process should questions arise
• Communicated with potential new hires, hiring manager and recruiters throughout pre-hire process
• Verified documents for I-9 and entered into E-verify system
• Provided all new employees their welcome communications to ensure a successful onboarding
experience
• Verified all new hire records and orientation was completed by new hires on their first day; assisted
new hires as needed
• Notified all departments of the start date of new hires
Broad HR Focus Role-
• Maintained employee personnel hardcopy files
• Input employee personal data into HRIS platform (Oracle)
• Maintained records in Ceridian, Oracle, Red Carpet (SilkRoad), Taleo (ATS), First Advantage
(Background Screening vendor) systems
• Input employee actions impacting records through job changes, compensation changes,
organizational changes, and other employee lifecycle steps as needed
• Conducted audits of the transaction requests through the Manager Self Service portal for accuracy
• Worked closely with other HR professionals by retrieving needed documentation
• Worked closely with the Payroll department to ensure terms are processed timely and pay and / or
title changes are processed accurately and in a timely manner
• Responded to auditors and legal requests related to an employment records
• Handled employee verification requests
• Applied acquired job skills and company policies and procedures to complete assigned tasks
• Used good judgment in resolving issues or in making recommendations
RENT-A-CENTER January 2003 – January 2011
Benefits Administrator/HR Services
• Processed promotions of all field employees – verified proper testing & promotion forms were 100%
complete
• Completed E-Verify for new hires in the states of AZ, CA, MS, MO, OK, UT
• Processed paperwork for new hires in all of our stores in the states of AK, AR, IA, IL, KY, MS, MO and
WY. Notified the appropriate payroll representative of each state, the payroll supervisors and the
benefits supervisor of all new hires keyed into system
• Coordinated with payroll of questionable refunds of benefits deductions to terminated employees
• Assembled and sent out new hire Benefit packets weekly
• Administered Section 125 Flexible Benefits
• Processed Benefit Change Forms of insurance in accordance to the IRS regulations of Section 125
• Entered Benefit Election Forms for rehires and employees who went outside of their 90-day window
to enroll online or Acquisition employees from other stores into the Lawson program
• Answered and returned all phone calls (average calls per day 30-60)
• Assisted in answering the Human Resources’ must pick up line
• Logged every call into the approach data base for record of all calls and future reference
• Completed verification of employment forms
• Ran payroll report as backup for verification of employment as needed

3. • Completed verification forms from The State and County of Child Support Services (all states) for
Benefit coverage for employees whose last names begin with L-R.
• Processed court order insurance for employees as needed
• Coordinated with the insurance companies representative to help settle questions about claims and
or eligibility issues
• Audited monthly effective list for new and late enrollees into the benefits plan
• Ensured benefits deductions are started in a timely manner and if not, set up payroll deductions to
recoup missed payments of newly eligible and various status changes in Group Health Insurance
• Audited and corrected Aetna insurance error reports for health and dental
• Responded and assisted all Benefit needs of our employees
• Maintained all employee Benefit files
• Worked as a team with 3 other Benefits Administrators for the design of our open enrollment poster
for the Home office and the stores
• Assisted Benefits Manager with various assignments and projects on an as needed basis
• Covered the leave of absence desk for a month and a half until a replacement person was hired for
that position
BENECORP I, INC. March 1999 – March 2002
Benefits Administrator
• Administered Section 125 Flexible Benefits
• Set up Benefit tables and enter benefit information in UltiPro
• Coordinated with insurance company reps to settle claim issues
• COBRA Administration
• Ensured accurate and timely enrollment of newly eligible and various status changes in Group Health
Insurance for thirty clients
• Audited insurance invoices for accurate billing and timely payments to benefit providers
• Ran census reports for different insurance companies for quotes for open enrollment
• Notified clients of insurance changes, availability and costs
• Opened enrollment of health insurance at client locations
• Created and maintain all employee Benefit files
• Completed various clerical duties
• Responded and assist all Benefit needs of our clients
• Kept track of all leave of absence employees
• Assisted HR Manager with various assignments and projects
CS WIRELESS SYSTEMS, INC. September 1997 – February 1999
Benefits Administrator / HR Assistant
• Ensured accurate and timely enrollment of newly eligible, terminated, COBRA, and various status
changes in Group Health, voluntary benefits and 401(k)
• Responded to employee questions pertaining to benefits
• Generated accurate billing and timely payments to benefit providers
• Communicated new benefit changes to employees
• Completed employment verifications
• Assisted in new hire orientations (present benefits and ensure completion of all new hire
paperwork)
• Assisted the HR manager with scheduling and interviewing of applicants
• Coordinated Drug Screenings
• Assisted with Workers Compensation claims (collecting all information to complete a file)
• Handled confidential information in appropriate manner, i.e. salaries and employee issues or
concerns

4. COMPUTER SKILLS
Microsoft Office Kronos (1994-1997) Ultipro (1999-2002) Lawson (2003-2011)
Taleo (2007-Present) Oracle (2011-Present) Ceridian (2011-Present) QuickBooks (2015-Present)