1. 316 E branch rd MACKS CREEK, Missouri, 65786 5803950324 rrg0731@gmail.com
Robyn Gilliland
3 1 6 E branch rd
MACKS CREEK, Missou ri, 6 5 7 86
5 803 9 5 03 2 4
rrg07 3 1 @gm ail.com
W O RK E XP E RI E N C E
NINE WEST , Osage Beach,MO
Sales Associate, Oct 2014 –present
 Greet customers and ascertain what each customer wants orneeds.
 Describe merchandise and explain use,operation, and care ofmerchandiseto customers.
 Recommend,select,and help locate or obtain merchandise based on customerneeds and desires.
 Answer questions regarding the store and its merchandise.
 Maintain knowledge ofcurrent sales and promotions, policies regarding payment and exchanges,
and security practices.
 Ticket, arrange and display merchandise to promotesales.
 Exchange merchandisefor customers and accept returns.
 Help customers try on or fit merchandise.
T HE LOFT ANN T AYLOR,Osage Beach,MO
Sales Associate, May 2014 –present
 Greet customers and ascertain what each customer wants orneeds.
 Describe merchandise and explain use,operation, and care ofmerchandiseto customers.
 Recommend,select,and help locate or obtain merchandise based on customerneeds and desires.
 Answer questions regarding the store and its merchandise.
 Place special orders or call otherstores to find desireditems.
 Ticket, arrange and display merchandise to promotesales.
 Exchange merchandisefor customers and accept returns.
 Help customers try on or fit merchandise.
 Open and close cash registers, performing tasks such as counting money,separating charge slips,
coupons, and vouchers,balancing cash drawers, and making deposits.
ERIC REEVE COLUMNIST ,MACKSCREEK, MO
Personal Assistant Researcher, Feb 2012 –Mar 2014
 Answer phone calls and direct calls to appropriate parties or take messages.
 Conduct research, compile data,and prepare papers for consideration and presentation by
executives, committees and boards ofdirectors.
 Attend meetings to record minutes.
 Read and analyze incoming memos,submissions, and reports to determinetheir significance and
plan their distribution.
 Perform general officeduties, such as ordering supplies, maintaining records management
database systems, and performing basic bookkeeping work.
 File and retrievecorporatedocuments,records, and reports.
 Open, sort, and distribute incoming correspondence, including faxes and email.
 Prepare responses to correspondence containing routineinquiries.
 Manage and maintain executives'schedules.
 Meet with individuals, special interest groups and others on behalfofexecutives, committees and
boards ofdirectors.

2. 316 E branch rd MACKS CREEK, Missouri, 65786 5803950324 rrg0731@gmail.com
EXPRESS CLOTHING ST ORE,T ulsa,OK
Sales, Oct 2010 –Jan 2012
 Provide customer service by greeting and assisting customers, and responding to customer
inquiries and complaints.
 Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts,or in
performing services for customers.
 Monitor sales activities to ensurethat customers receive satisfactory service and quality goods.
 Instructstaffon how to handle difficult and complicated sales.
 Hire, train, and evaluate personnel in sales or marketing establishments,promoting or firing
workers when appropriate.
 Examine merchandiseto ensurethat it is correctly priced and displayed and that it functions as
advertised.
HSBC, T ulsa,OK
Customer ServiceSales Trainer, Jun 2005 –Oct 2010
 Confer with customers by telephone or in person to provide information about products or
services, take or enterorders, cancel accounts, or obtain details ofcomplaints.
 Check to ensure that appropriate changes were madeto resolvecustomers'problems.
 Evaluate instructorperformance and the effectiveness oftraining programs, providing
recommendations for improvement.
 Analyze training needs to developnew training programs or modify and improveexisting
programs.
 Plan, develop, and provide training and staffdevelopment programs, using knowledgeofthe
effectiveness ofmethods such as classroom training, demonstrations, on-the-job training,
meetings, conferences, and workshops.
 Conduct orientation sessions and arrange on-the-jobtraining for new hires.
 Confer with management and conductsurveys to identify training needs based on projected
production processes, changes, and otherfactors.
 Train instructors and supervisors in techniques and skills for training and dealing with
employees.
 Coordinate establishedcourses with technical and professional courses provided by community
schools and designate training procedures.
 Evaluate instructorperformance and the effectiveness oftraining programs, providing
recommendations for improvement.
 Analyze training needs to developnew training programs or modify and improveexisting
programs.
 Plan, develop, and provide training and staffdevelopment programs, using knowledgeofthe
effectiveness ofmethods such as classroom training, demonstrations, on-the-job training,
meetings, conferences, and workshops.
HCFS, Oklahoma City,OK
Contract Social Worker, May 2000 –Jul 2002
 Advocatefor clients or patients to resolve crises.
 Collaboratewith otherprofessionals to evaluate patients'medical or physical condition and to
assess client needs.
 Refer patient, client,or family to community resources to assistin recovery from mental or
physical illness and to provide access to services such as financial assistance, legal aid, housing,
job placementor education.
 Utilize consultation data and social work experience to plan and coordinate client or patient care
and rehabilitation, following through to ensure service efficacy.
 Develop or advise on social policy and assist in community development.
 Oversee Medicaid- and Medicare-related paperwork and recordkeeping in hospitals.

3. 316 E branch rd MACKS CREEK, Missouri, 65786 5803950324 rrg0731@gmail.com
 Counsel individuals, groups, families, or communities regarding issues including mental health,
poverty,unemployment, substanceabuse, physical abuse, rehabilitation, social adjustment,child
care, or medical care.
 Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts,
protectiveservices,doctors, and othercontacts, to help children who face problems such as
disabilities, abuse, orpoverty.
 Refer clients to community resources for services such as job placement, debt counseling, legal
aid, housing, medical treatment, or financial assistance, and provideconcrete information, such
as where to go and how to apply.
 Provide, find, or arrangefor support services, such as child care, homemaker service, prenatal
care, substance abusetreatment, job training, counseling, or parenting classes, to prevent more
serious problems from developing.
 Provide, find, or arrangefor support services, such as child care, homemaker service, prenatal
care, substance abusetreatment, job training, counseling, or parenting classes, to prevent more
serious problems from developing.
 Administer welfare programs.
GREAT PLAINSCOCA COLA,Oklahoma City,OK
Outside Sales Representative, May 1993 –Mar 2000
 Answer customers'questions about products, prices, availability, product uses, and credit terms.
 Recommend products to customers, based on customers'needs and interests.
 Contact regularand prospective customers to demonstrate products,explain product features,
and solicit orders.
 Estimate or quote prices, credit or contractterms, warranties, and delivery dates.
 Consult with clients after sales or contract signings to resolve problems and to provideongoing
support.
 Provide customers with productsamples and catalogs.
 Arrange and direct delivery and installation ofproducts and equipment.
 Monitor market conditions, product innovations, and competitors'products, prices, and sales.
 Negotiate details ofcontracts and payments, and prepare sales contracts and order forms.
 Obtain credit information about prospective customers.
 Negotiate with retail merchants to improve product exposure, such as shelfpositioning and
advertising.
 Train customers'employees to operateand maintain new equipment.
 Answer customers'questions about products, prices, availability, product uses, and credit terms.
 Explain to customers how specific types ofadvertising will help promote theirproductsor
services in the most effective way possible.
 Locate and contact potential clients to offer advertising services.
 Prepare and deliver sales presentations to new and existing customers to sell new advertising
programs, and to protect and increase existing advertising.
 Inform customers ofavailableoptions for advertisementartwork, and providesamples.
 Deliver advertising or illustration proofs to customers for approval.
 Prepare promotional plans, sales literature,media kits, and sales contracts, using computer.
 Recommend appropriatesizes and formats for advertising, depending on medium being used.
 Obtain and study information about clients'products, needs, problems,advertising history,and
business practices to offer effectivesales presentations and appropriate product assistance.
 Consult with company officials, sales departments,and advertising agencies to develop
promotional plans.
 Determine advertising medium to be used, and prepare sample advertisements within the
selectedmedium for presentation to customers.
 Attend sales meetings, industry tradeshows, and training seminars to gatherinformation,
promoteproducts,expand network ofcontacts, and increaseknowledge.
 Gather all relevant material for bid processes, and coordinate bidding and contract approval.

4. 316 E branch rd MACKS CREEK, Missouri, 65786 5803950324 rrg0731@gmail.com
 Explain to customers how specific types ofadvertising will help promote theirproductsor
services in the most effective way possible.
E DU C A T I O N
Medford Public,Medford OK
High School Diploma, May 1987
OSU, Stillwater OK
Completed coursework towards Advertising and Public Relations, Jan 1991
UCO, Edmond,OK
Completed coursework towards Early Childhood Psychology and Development, May 1995
OU, Norman,OK
Human Development, May 2014
A DDI T I O N A L S KI L L S