Business process automation (BPA) is a technique used to streamline business operations through computing technology. BPA reduces costs and resources by managing information and processes more efficiently. It increases productivity by automating repetitive tasks, minimizing human errors and reducing workloads. While BPA requires an initial investment, it provides long-term benefits like lower costs, faster response times, and fewer sick days from automated systems compared to human employees. Potential disadvantages include difficulty selecting the right automation tools and possible job displacements. Overall, BPA saves businesses time and money by making processes more effective.