1. Mayur Madhav Parshuram Gaonkar
Mobile: +919922687859/+917276007859
Email ID: mayurmadhav@yahoo.co.in
Manager (Sr. Lead) Service Delivery and Service Assurance
Roaming Operations and A2P Messaging Business
Location Preference: Pune, Goa
PROFILE SUMMARY
• Around 13 years of experience in Telecom Operations and Maintenance in Service Delivery and service
Assurance.
• Strong abilities in liaising with other functional heads for technology/service development, to improve and
execute plan, consistently tracking development against plan and seeking strategies for increasing
efficiencies and enhancing the Return on investment (Technology Space)
• Team Management.
• Extensive experience in managing & delivering projects, training and developing teams for 24*7 operations.
AREAS OF EXPERTISE
• Handling Operations and new services from service delivery and service assurance point of view.
• Team Management and development.
• Process development and adherence.
• Escalations management.
• Good understanding of following protocols SS7/SCCP/TCAP/MAP/CAMEL/SMPP.
• Working knowledge of STP/MSC/BSC.
• Roaming Operations and Roaming Coordination.
• IREG Testing.
• Virtual Roaming Hub.
• A2P messaging business and SMS Hub.
EMPLOYMENT DETAILS
April 2007 till date with Tata Communications Transformation services Limited, Pune as
Manager (Sr. Lead), Service Assurance and Service Delivery.
• Managing Roaming Operations and Application to Person (A2P) SMS Service Delivery and Assurance Function.
• Team Management
• Train staff for the required level of competency required for handle roaming related Issues.
• Setting up KRA’s for my team, and tracking them periodically.
• Ensure adherence to SLA’s agreed with internal and external customers.
• Create and maintain various process documents for my department.
• Constantly try to increase the Quality of Service delivered by my team
• Handling Testing and troubleshooting of Roaming and Messaging related Issue.
• Effectively Handled IREG testing (IR24, IR32, IR60).
• Handled “Intelligent CAMEL Exchange, trouble shooting, testing, Coordination with the customer and
maintained various documents.
• Responsible for all traffic migration done in roaming Operations
• Virtual Private Roaming Hub: handling all the configurations in STP’s, monitoring and troubleshooting.
• Mobile Messaging Exchange (SMPP): Setting up Process for service Assurance, Monitoring and
troubleshooting for SMS related issues. Developing 24X7 team for MMX service Assurance.
• Billing Related Queries: Troubleshooting and providing proofs to stop revenue leakage.
• Driving Network Improvement Projects.
• Proactively address issues by working with different supporting teams.
• Was a SPOC for SMS Aggregator (India MNP) traffic migrations.
• Worked with Fault Management Dept. and handled all the voice related Issues.

2. December 2005 to April 2007 was with Idea Cellular Limited, Pune as Assistant Manager Network
Services
• Handing Operation and Maintenance Ericsson AXE 10 & AXE810 BSC’s (8 BSC’s & 6 RBSC’s).
• Preparation of Data Transcript & integration of new Base stations remotely.
• Adding of new TRX’s in Base Stations.
• Implement RF parameters as per inputs from RF dept.
• Planning & Carrying out Migration of sites from one BSC to other BSC.
• GPRS & EDGE implementation from BSS Side.
• Signalling link definition. .
• Management of resources for maintaining of traffic towards MSC and the Base Stations.
• Taking CP, APG & IOG backups as and when required.
• Carry out system health checkup.
• Download software from one AXE node to other via SMO.
• Alarm Monitoring.
January 2005 till December 2005 with TATA Teleservices (M) Ltd. Dept. Network Operations
• Operation and Maintenance of Lucent 5ESS and Ericsson AXE 810 Switch.
• Good knowledge of the hardware of the switch
• Analyze traffic reports.
• Performed all backups necessary.
• Thorough knowledge of the database and routing of traffic.
• Route creation, signaling link creation.
• Adding E1 to existing route.
• Take traces.
• Perform daily, weekly & monthly activities.
• Monitoring alarms.
September 2000 to September 2001 with Phil Corporation Limited, Bicholim, Goa as a Management
Trainee, Technical Department
• Maintenance and repair of Fixed line telephones.
• PLC programming for the PLA Japanese machines
• Maintenance of PLA machines and other utilities.
EDUCATION
• 2013 - 2015: Executive MBA with Dual specialization in International Business and Finance.
Class Obtained: First Class with Distinction.
• 2001 – 2004: B.E in Electronics and Telecommunication Engineering (Goa University)
Class Obtained: Distinction (72 %)
• 1997 – 2000: Diploma in Electronics Engineering (Goa Board)
Class Obtained: Distinction (77 %)
CERTIFICATIONS AND TRAININGS
• Attended many Management Development Programs during the Executive MBA course.
• Six Sigma White Belt training Program – by INFOSTAR, 05TH
Dec 2015.
• ITIL foundation Examination – by TUV SUD, 08TH
May 2013.
• LTE Networks and Signalling, Roaming and IMS – By ASIPL, 25th
Jan 2013.
• Project Management preparatory course – by Triumphsys from 05th
April to 08 April 2011.
• Tata Group Essentials of Management Seminar – by TMTC from 23rd
March to 6th
July 2011.
• GSM AXE Survey – by Ericsson from 30th
Oct to 03rd
Nov 2006.
PERSONAL DETAILS
Date of Birth: 06 December 1979
Languages Known: English, Hindi, Marathi, and Konkani
Address: Deccan Gold Society, Bldg. no: B2, Flat No: 402, Kharadi, Pune – 14, Maharashtra.