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- 1. 1 5 Swipes to a Better Profile Presented by: Amir Ben-Aicha, Shelly Gupta, Miguel Herrera, Brenda Klika, Matthew Mitchell, Rony Nehring
- 2. 2 Agenda Physical Appearance Facial Expression/Eye Contact Handshake Speaking with a Confident Voice Body Movement Recap Questions & Answer
- 3. Physical Appearance 3 Why: Judge a book by its cover Dress for the job you want Interpret unwritten code How: Express a certain level of control Keep credibility in tact Stay true to yourself
- 4. Meghan Markle Work: Duchess Age: 37 Overall look is consistent, hair is up and not out of control, minimal jewelry All black outfit, neutral colors, clothes are tailored to fit her body Amy Schumer Work: Comedian Age: 37 Lacking consistency in appearance, hair is up showing control, minimal jewelry Not matching, shoes are questionable, showing too much leg Physical Appearance 4
- 5. Facial Expressions & Eye Contact 5 Why: Improve your mood Show composure Build trust and convince others How: Observe Practice Evaluate
- 6. Facial Expressions & Eye Contact 6 Beto O’Rourke Work: Politician Age: 46 Displays a confident facial expression Gives the audience direct eye contact Ted Cruz Work: Politician Age: 47 Displays a worried/sad facial expression Avoids eye contact with audience
- 7. Handshake 7 Why: Create a good first impression Receive good non-verbal cues Convey confidence How: Meet hands with the person Apply a firm and confident grip Hold for the appropriate time
- 8. George W. Bush Occupation: Retired Age: 72 Uses firmness, conveys confidence, and is memorable Holds handshake for an average of 3 seconds Donald Trump Occupation: President Age: 72 Uses the pump, the yank, and the crusher Holds handshake for an extended period of time Handshake 8
- 9. Speaking with a Confident Voice 9 Why: Ensures Message is heard Improves Credibility Leaves a lasting impression How: Rehearse Slow It Down Don’t just be loud
- 10. Tony Robbins Occupation: Public Speaker Age: 58 Uses a relaxed and comfortable voice Speaks to audience like a friendly conversation Phil Davidson Occupation: Deputy Mayor Age: 47 Uses an overly emotional loud screaming voice Uses a confrontational tone of voice Speaking with a Confident Voice 10
- 11. Body Movement 11 Why: Shows Confidence Helps Release Tension Connect with the Audience How: Proper Posture Move your Hands Keep yourself open
- 12. Demi Lovato Age: 26 Shoulders back, back straight Hands clasped above the waist and in front of her body Kanye West Age: 41 Shoulders crouched over, back not straight Hands all over the place Body Movement 12
- 13. Recap 13 Physical Appearance Facial Expression/Eye Contact Touch/Handshake Speaking with a Confident Voice Body Movement Recap Questions & Answer
Editor's Notes
- Thank you Amir. Okay guys let's fast forward a few months from now. You have graduated from this great university and your future is bright but wait a minute... having some trouble landing your dream job. You don't get it, your resume is up to standards, you're LinkedIn profile is great, even your POP is outstanding but no fish are biting. Hmm... what could it be? Let's start with appearance. "Don't judge a book by it's cover" Show of hands if you heard your mom say that once or twice. My mom certainly did! It's 100% true except when your looking for a job. Let's get one thing straight, the people that are judging you think you should be like them. The interviewer also thinks you should be a good fit in their organization. Think about this way, If you start your own business, what appearance would you like that potential person to have? Unfortunately, dress rules are not clear, we're just expected to "get it" by looking around and seeing what everyone else is doing. That's a recipe for disaster. Not only clothes but jewelry and grooming habits can be interpreted. Here are some examples of dress and what someone can interpret from this dress. Shirt flopped out of pants: No control. Hair is long and tangled: no control. Doing these things risk your credibility. Essentially, prospective candidates need to present themselves better so that the recruiter perceives them as having all that is needed to succeed. Another way of doing that is make sure you are dressed formally but normally, as well. An extraordinary attempt might annoy an interviewer. In Murty's article Changed Job Market: The Art of Successfully Navigating Through Job Interviews he citied a few incidents that he witnessed. The first was a male candidate who perhaps this was the first time he wore a suit (being a recent college graduate) he was uncomfortable the minute he sat down. Everyone could see it, he was swirling in discomfort to which a fellow interviewer noticed and asked him to loosen his tie and be at ease. The point I'm making is we have to be at ease to attentively listen and respond to the questions intelligently. It's critical that you are formal but also normal. Stay true to yourself. I'm going to show you a video that show's the Do's & Don'ts of what to wear at the workplace. Okay guys in that video it showed a few things, what to wear at a work picnic, happy hour and most importantly the proper attire to wear at work. Lets move on to our activity. You will pretend you're in HR's seat and your next candidate is about to show up. I want you to take 1 minute to write down 3 things you have just learned to look out for either positively or negatively. As an example: Candidate walks in with shirt tail untucked s/he is showing no control.
- Let's take a look at our Exec app, looks like we have 2 matches. Who are we going to swipe on? Meghan. This actual reminds me of something that happened to me recently. I was promoted earlier this year from one of our satellite locations to our corporate office. At our satellite location since we saw customers daily our dress was professional attire. My first week at the corporate office I noticed everyone's attire was more relaxed, mostly because we never see customers there. During that first week I had to interpret the unwritten code at a company that I was at for 4 years prior. Now that we went over Physical Appearance, you got it Amir? Now I will pass it on to Matthew who will speak about Facial Expressions and Eye Contact.
- Why: -Build Trust – -Show Composure – -Convince Others – How: -Observe – Observe the distinct facial expressions of those around you whether it be on tv or within social interactions. Try and learn the differences between various facial expressions so you have a better understanding of the micro differences and their meanings -Practice – Once you have a grasp on various facial expressions, it’s time to work on your own. Begin with looking in the mirror or watching yourself in videos and pictures. Understand the faces you make in different circumstances and begin to practice changing those. -Evaluate – There was a study conducted in Papua New Guinea that found that different cultures evaluate facial expressions differently. When local islanders were presented images of the standard western facial expression of fear the islanders instead felt the facial expressions were showing aggression. So this shows the importance of evaluating those around you and their reactions to your own facial expressions. If you’ve practiced and know exactly how you look and can control it easily then you can quickly change your expressions when necessary. Video: This short video will go further into depth on controlling your facial expressions and how you can affect your own mood from controlling your facial expression.
- Ted Cruz: Eye contact – none, although his debate is with Beto he still doesn’t give eye contact with the audience which is hurting him here while he tries to establish trust as the appropriate choice. Facial expression – he seems to be concerned or worried. His mouth may be showing that he is on the verge of anger? Beto O’Rourke: Eye contact – yes, he appears to be looking into the audience while addressing them. Facial expression – positive, contempt. He looks like he has it together and isn’t experiencing stress while under fire. This is exactly what we want when establishing executive presence as someone appearing to be composed while under pressure is someone we can look to as a leader, someone who will stay on track when things get hard.
- Thank you Matthew, Now let me tell you guys about why a handshake is crucial. First of all, a handshake will be something that people either remember or don’t remember. Let me ask, how many of you guys remember a good handshake you had? Probably some of you, and how many remember a terrible handshake? Exactly, you’re more likely to remember a bad handshake than a good one. Another reason why it’s important is that it sends good non-verbal cues to the person you are shaking hands with. For example, a good handshake will make the other person interpret that as you being pleased to meet them. A bad handshake will cause the other person to feel as though you aren’t putting any effort into building a relationship with them or aren’t pleased to meet them. In short, a good handshake conveys a message about your interaction with the other person. Lastly, confidence. A good handshake conveys how confident you are when meeting people. It’s important that you approach new situations with confidence, and that other people see that. It’s not about being a dominant figure in any interaction, but about presenting yourself as a leader. Now let me teach you how to perform a good handshake. First, meet hands with the other person. Do not reach out to grab their hands at their side and pull them towards you, as this can seem invasive and disrespectful. This is also known as the yank and can make the other people uncomfortable. Apply an appropriate grip to the other person’s hand. Do not feel as though you need to crush the other person’s hand to convey confidence, you’ll achieve the opposite. By crushing their hand, you’re sending non-verbal cues about being insecure, and need to overcompensate for it by applying too much force. Lastly, hold the shake for an appropriate amount of time. This is typically for about 3-4 seconds. If you pump hands for longer than that, unless for a photo, you can make meeting someone for the first time very awkward. Give 2-3 pumps, and then let go amicably. Now I’m going to show you guys a video of handshakes given by current president Donald Trump and former president George Bush. Notice the differences between the two.
- Now that you’ve seen how they shake hands, let’s choose who you want your interviewer to be. Donald Trump. Occupation: President, Age: 72. Uses the yank, pumps repeatedly, and holds for an extended period of time. George Bush. Occupation: Retired, Age: 72. Uses a firm shake, conveys lots of self-confidence, and holds the grip for about 4 seconds. So, who would you guys choose, and why? Now let me tell you a personal story…
- "Thank you Rony," (in a whisper and a weak handshake) Rony says that "won't do try it again" Speaker " You're right that won't do. Thank you Rony" ( Loud confident voice and firm handshake) Just as Rony has demonstrated to you the importance of a firm handshake, speaking with a confident voice is just as important. Your voice is the main means by which your message will be delivered to your audience. What you say may be of significant importance but if people can’t hear you or understand what you’re saying you may as well be silent. As one progresses through leadership position you may be required to present the ideas of other individuals. Even though you may not be the subject matter expert by speaking with confidence you can improve or retain credibility on the subject. Ultimately by speaking with a confident voice you can leave a lasting impression on the audience by grasping and maintaining their attention. How does one go about speaking with confidence? As with anything it comes down to practice, practice, and practice. Rehearse in front of a small supportive group who can provide feedback. Don’t memorize your speech or practice it word for word. Talk it through, point by point. Imagine you’re explaining your main ideas to a friend. The more you understand your keep point the easier it will be to get back on track if you divert from your script. “The most common mistake people make that prevents them from speaking with confidence is speaking too quickly. When a person speaks quickly it often gives the impression that they are nervous, insecure, or lacks self-control. It’s crucial then to practice speaking at a slower, more relaxed pace. Speaking in a calm, deliberate manner shows confidence – even dominance – and gives the impression that you’re who is in control.” "People sometimes confuse speaking with confidence as speaking loudly. While speaking loud enough to be heard is important, what matters even more that volume is your pitch and cadence (cadence is basically the rhythm of your voice). To project confidence then, be sure to keep a low pitch and a smooth cadence when speaking (don’t bounce the pitch around, frequently going from high to low to high). Maintaining a low, steady tone of voice is a surefire way to sound more confident."
- Now after seeing the video of both Phil Davidson and Tony Robbins. So, who would you guys choose, and why? Now let me tell you a personal story… Now I'll be followed by Shelly who'll discuss the importance of Body Movement
- Thank you Miguel, Now we're going to move on over to body movements. Body movements is a small but yet important factor when you are presenting yourself to someone, as body movements can send a lot of non-verbal cues of yourself to others and that can determine what kind of impression they are going to have of you. For example, if someone is walking and/or sitting and they are slouched over what are you going to think of them? (Audience responds) Right! You're going to think that they aren't confident in themselves or that they are nervous. But if someone were to stand up or sit up straight you are going to think that they are confident and attentive. Which brings me to my first point, that body movements can show how confident you are and in order to show that you are confident you want to make sure you have the proper posture. Another way body movements are beneficial is that it helps release tension and nervousness, some people have the tendency to walk pace around the stage while they are presenting or shake their leg while they are sitting down for an interview because it helps release tension. That is because humans have the tendency to want to release their nervousness through some form of energy and/or movement. So instead of constantly pacing around the stage and making your audience nauseous or shaking your leg up and down and distracting your interviewer, use your hands as they are a good vehicle to help release your nervousness and also help emphasize certain points as well. But keep in mind that you don't want your gestures to be too extravagant because you might scare off the audience and also maybe seem like you are trying to overcompensate for your nervousness but you also don't want to keep them too close to your body because you can also seem like you are nervous and are closed off and disconnected from the audience. Which also goes on to prove my next point that body movements help you connect with your audience, it allows you to create authencity with your audience by keeping yourself open. How you can keep yourself open is by ensuring that you are facing towards your audience and not away from your audience. Another way is to ensure that you do not cross your arms or put them in your pockets, and third is by making sure you are looking around the room for a few seconds at a time and make eye contact with people in different parts of the room to ensure that you are engaging your audience and that you are welcoming them to your topic.