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communication

  1. 1. Communicating Effectively A Guide to Building Healthy Relationships RAJIV CHANDRA DMS-SOM PONDICHERRY UNIVERSITY
  2. 2. Listening vs. Hearing <ul><li>Listening: </li></ul><ul><li>Clarifying what the person is saying and asking how he/she feels. Ask questions to understand more fully what is being said. </li></ul><ul><ul><li>Hearing: </li></ul></ul><ul><ul><li>The average listener correctly understands and properly retains only 30% of what he or she hears. </li></ul></ul>
  3. 3. The Role of Communication <ul><li>Communication is: </li></ul><ul><ul><li>An essential component of any relationship </li></ul></ul><ul><ul><li>Vital for relationship maintenance </li></ul></ul><ul><ul><li>A Difficult skill to master </li></ul></ul><ul><ul><ul><li>Can lead to conflict </li></ul></ul></ul><ul><ul><ul><li>Can also lead to stronger relationships </li></ul></ul></ul>
  4. 4. Men and Communication <ul><li>Most men lack adequate communication skills </li></ul><ul><li>Exposed at an early age to society’s masculine image </li></ul><ul><ul><li>Encourages men to “hide” emotions </li></ul></ul><ul><ul><li>Unable to “open up,” due to the risk of corrupting the “macho” image </li></ul></ul>
  5. 5. Men and Communication <ul><li>Such an ego results in: </li></ul><ul><ul><li>Lacking the skills necessary to communicate effectively </li></ul></ul><ul><ul><li>Lacking the skills necessary to successfully understand non-verbal messages </li></ul></ul><ul><ul><li>Lacking the skills necessary to successfully interpret non-verbal messages </li></ul></ul>
  6. 6. Men and Communication <ul><li>Is employed by sending messages that are interpreted correctly, and correctly interpreting messages that you receive </li></ul>Effective Communication
  7. 7. How To Effectively Communicate <ul><li>Maintain Realistic Expectations </li></ul><ul><li>Try not to project a tough/superior image </li></ul><ul><li>Avoid Prejudice </li></ul>
  8. 8. What Not To Do…
  9. 9. What Not To Do….. <ul><li>Communicative barriers you might encounter: </li></ul><ul><ul><li>Antagonistic messages </li></ul></ul><ul><ul><li>Jumping to conclusions </li></ul></ul><ul><ul><li>Not paying attention </li></ul></ul><ul><ul><ul><li>i.e. thinking to yourself while someone is talking </li></ul></ul></ul>
  10. 10. Setting the Scene: Effective vs. Ineffective Communication
  11. 11. Maslow’s Hierarchy of Needs <ul><li>Love </li></ul><ul><li>Belongingness </li></ul><ul><li>Safety </li></ul><ul><li>Security </li></ul><ul><li>Value </li></ul><ul><li>Recognition </li></ul>
  12. 12. “ Agree to Disagree” <ul><li>It is sometimes difficult to reach agreement during a conversation </li></ul><ul><ul><li>Give your partner time to speak </li></ul></ul><ul><ul><li>Use “I” messages </li></ul></ul><ul><ul><ul><li>Negative consequences: </li></ul></ul></ul><ul><ul><ul><li>Blame </li></ul></ul></ul><ul><ul><ul><li>Take it personally </li></ul></ul></ul><ul><ul><li>Stick to the subject </li></ul></ul><ul><ul><li>Keep a friendly tone </li></ul></ul>
  13. 13. Are You Listening?
  14. 14. Verbal Messages <ul><li>Face-to-Face interactions </li></ul><ul><li>Telephone calls </li></ul><ul><li>E-mail </li></ul><ul><li>Letters </li></ul><ul><li>Poetry </li></ul><ul><li>Cards </li></ul><ul><li>Etc. </li></ul>
  15. 15. Non-Verbal Messages <ul><li>Gestures: </li></ul><ul><ul><li>Shaking your head </li></ul></ul><ul><ul><li>Shrugging your shoulders </li></ul></ul><ul><ul><li>Turning your back </li></ul></ul><ul><ul><li>Sucking your teeth </li></ul></ul>
  16. 16. Non-Verbal Messages <ul><li>Facial expressions: </li></ul><ul><ul><li>Disappointment </li></ul></ul><ul><ul><li>Surprised </li></ul></ul><ul><ul><li>Raised eyebrows </li></ul></ul><ul><ul><li>C onfusion </li></ul></ul>
  17. 17. Non-Verbal Messages <ul><li>Behaviors </li></ul><ul><ul><li>Isolation </li></ul></ul><ul><ul><li>Negligence </li></ul></ul><ul><ul><li>Denial </li></ul></ul>
  18. 18. Suitable Situations <ul><li>Effective communication can be applied: </li></ul><ul><ul><li>On deciding where to go on a date </li></ul></ul><ul><ul><li>On getting to know your partners likes and dislikes </li></ul></ul><ul><ul><li>On allowing your partner to maintain friendships with people of the opposite sex </li></ul></ul>
  19. 19. Suitable Situations <ul><li>Effective communication can be applied: </li></ul><ul><ul><li>To talk to express what you expect of your partner and vice versa </li></ul></ul><ul><ul><li>When discussing sexual history and beliefs of contraceptives </li></ul></ul>
  20. 20. BINLIOGRAPHY <ul><li>MANAGEMNT COMMUNUICATION </li></ul><ul><li>WWW.OXFORD.EDU </li></ul><ul><li>HOW TO COMMUNICATE EFFECTIVELY……..BY PRENTICE </li></ul>

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