1. Materialise Dental, NA | W: www.materialisedental.com | T: 1.877.310.5013 | E: marketingdental@materialisedental.com
Explanations of the Status Updates in mySimPlant.com
- Planning missing: The upload of the planning file has failed and the clinician will need to re-upload the
planning files to DentalPlanit®
. This requires immediate action to prevent any delay in the case.
- Planning received: The upload of the planning file was successful and the order is in queue to be
processed by the SurgiGuide®
design team.
- Waiting for plaster model: A SurgiGuide®
design team member has begun processing the order and
determined that a plaster model will be needed to continue design of a SurgiGuide®
.
- Order in progress: The order is in queue for a SurgiGuide®
design team member to begin design.
- Information required: There is a problem with order that requires the clinician’s immediate input before
we can move forward with the case. Specific details will be listed under design service feedback, and
the clinician will need to respond by phone or email.
- Approval required: There is a problem with the order, but the design team has provided a solution using
the new Design Service Proposal protocol. The clinician can simply approve this solution, resulting in a
minimal delay in the processing of their order, or request a change to the design proposal. This can all
be done via the mySimPlant®
interface.
- Change request: The clinician has requested a different solution from that provided in the design
proposal. The order is now back in queue to be processed by a design team member.
- In production: A SurgiGuide®
has been designed and reviewed internally for quality control. It is now in
queue for production. If the customer is not satisfied with the final design of the SurgiGuide®
, the
customer has 24hrs after this status has been set, to request a change to the order before the order is
billed.
- Shipped: The SurgiGuide®
has been shipped and will arrive as quickly as the courier can deliver.
- Delay of one day: In the event that we encounter any issues during the production process or with the
shipment of the SurgiGuide®
, we will assign a “Delay of One Day, status to the order. The clinician will
be notified and should contact us for more information.
- Cancelled: The order has been cancelled. The clinician will be notified of the cancelation via email or
by phone.
Track, Review & Approve SimPlant
®
Cases from Anywhere!