The document presents a continuous improvement model consisting of four steps: plan, do, check, act. It illustrates how to analyze the current situation, define an ideal future state, apply countermeasures to reach the future state, and maintain gains through updating work instructions, metrics, and identifying process owners. The model is depicted as a never-ending effort to meet customer requirements through continuous improvement.

1. Concepts and ideas illustrated in less than
150 seconds!
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A Continuous Improvement
model

2. CONTINUOUS IMPROVEMENT &
INNOVATION
2-
DO
1-
PLAN
3-
CHECK
4-
ACT
MAINTAIN THE
GAINS
Current situation is
supported with:
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Improvement
curve for your
organisation
1. work instructions
and
2. relevant metrics

3. 2-
DO
1-
PLAN
3-
CHECK
4-
ACT
Define your ideal
(future) state after
completing your
current situation
analysis.
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Counter measures are
applied for reaching
your future state.
CONTINUOUS IMPROVEMENT &
INNOVATION
MAINTAIN THE
GAINS

4. The process is
improved but you
must now maintain
the gains.
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DANGER
CONTINUOUS IMPROVEMENT &
INNOVATION
MAINTAIN THE
GAINS

5. MAINTAIN THE
GAINS
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CONTINUOUS IMPROVEMENT &
INNOVATION
MAINTAIN THE
GAINS
Gains can be
maintained by:
1. Updating work
instructions
2. Updating metrics
3. Identifying the process
owner

6. MAINTAIN THE
GAINS
The improved process
is now stabilized.
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CONTINUOUS IMPROVEMENT &
INNOVATION

7. MAINTAIN THE
GAINS
To meet customer
requirements, you
must always look for
improvement….
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A never ending effort!
CONTINUOUS IMPROVEMENT &
INNOVATION

8. A Continuous Improvement model
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3- Future
state
4- Identify, prioritize and apply
counter measures
2- Current
condition
1- Vision
Inspired from: Toyota Kata; Managing people for improvement, adaptiveness and superior results,
page 75, Mike Rother, 2010

9. Thank you!
 This is not the END... but the BEGINNING of a simple
approach that you can use to improve your organizational
performance.
 Call us at 514-267-2244 for questions/comments or send
us an email at gbelanger@gbna.ca.
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Watch the animated
version of this
presentation:
http://gbna.ca/mp4/En_CI.mp4