1. MASTAN SHAIKH
Rm no.138, Rd no.3, Dr Baba Saheb Ambedkar Nagar, Tilak Nagar, Chembur, Mumbai -400089
Contact # 8108550301
Email – mastan17288@gmail.com
OBJECTIVE
Deserves an attitudeof will do instead of can do towardsmy goals. Secondly, to satisfy my seniorsby providing effective,
attractiveand prudential serviceby workexposurein-built in meinevery positivemanner and attitudeofaccepting,
welcoming and performing new challenging task.
SKILLS PROFILE
- People/Team Management
- Account Management
- Administration
- Project Planning
- EffectiveAnalysis
- Team Leadership
EMPLOYMENT HISTORY
Research Analyst, Nexsales Solutions
April 2013 – Present (2 years1 month)
1. Analyzeinformation todeterminethedemand forapotential product or service &Identify potential executives
through extensiveresearch asper thejob specification.
2. Major activitiesperformed arecompany Research, Market and CompetitiveResearch, Demand Generation
profiling, creatingand updating target company databasesetc.
3. Worked on internet research projectsfor clientsin US, building company list (asper requirements), extracting
contactsfor thegiven list from variousresourcesavailableon theinternet and segmenting theresearched
data.
a. Finding relevant information usingSearch-Engineslike,Google&Yahoo etc.
b. Doing research on executiveprofilefromrespectivecompany site.
c. Searching executivedetailsfromdatabaseslike; Hoovers, Spoke, LinkedIn, Xing, Viadeo,
OneSourceand Jigsaw.
Senior Customer Service Representative, Respondez
September 2011 – February 2013 (1 year 6 months)
 Respond to clientsonany processrelated queriesand manage1st level escalations
 Answering Customer’s Delivery questions.
 Responsiblefor Operations, ClientManagement, Transitionand PeopleManagement.
 Provideleadership and focusto theproject teams.
 Responsiblefor theproductivity overallperformanceofthe Products.
 Answering queriesand offeringinformation,thisjob involvesalot ofinteraction withthegeneral public (aswell
as with colleagues) in avariety ofmethodsoverthephone.

2. Senior Customer Service Representative, Kaizen Technologies
October 2010 – June 2011 (9 Months)
 Servicesexisting accounts, obtainsorders, and establishesnew accountsby planning and organizing daily work
scheduleto call on existing or potential salesoutletsand othertradefactors.
 Keepsmanagement informed by submittingactivity and resultsreports, such asdaily call reports, weekly work
plans, and monthly and annual territory analyses.
 Resolvescustomer complaintsby investigating problems; developing solutions; preparing reports; making
recommendationsto management.
 Contributesto team effort by accomplishingrelated resultsasneeded.
EDUCATION QUALIFICATION
EIILM UNIVERSITY(Sikkim)
 B.Sc in 2013
DELHI UNIVERSITY (ICSSE)
 HSCin 2010 (ICSSE BOARD)
DELHI UNIVERSITY(ICSSE)
 SSCin 2008 From (ICSSE BOARD)
ACTIVITIES
- Surfing Social Websites, PlayingOnlineGames