1. RESUME
KRISHNA KUMAR. S. R
No: 23, K.N.Store
Kalebhasagip Street,
Lalgudi, Trichy - 621601
Email: jeevan88.krishnakumar@gmail.com
Mobile No: +91 8438492915
OBJECTIVE
To constantly innovate, visualize, conceptualize and implement strategies that
revolutionize processes and procedures in any industry. I see and hope to be a person setting
standards and being a valued employee to a firm that believes it can be the best while I aspire for
large responsibilities, which would help in reaching the zenith of my career.
PROFESSIONAL EXPERIENCE
DCS GLOBAL INFO, TRICHY. (Aug 2016 – Nov 2016)
Senior Business Development Executive
Responsible for developing and maintaining commercially productive relationships
with both new and old clients. Also in share of identifying every sales lead and of making the
most out of every opportunity to increase revenue and profitability
 Promote the company brand to key buyers, ensuring their knowledge is current and
appropriate.
 Generating new business both in face to face meetings and over the phone.
 Writing up concise, value-based sales proposals.
 Replying to all customer enquiries in a timely and accurate manner.
 Writing up sales reports, activity reports and revenue forecasts.
 Completing all documentation and administrative records, fully and accurately.
 Developing and maintaining a database of all contacts-Lead Generation.
FIRST SOURCE SOLUTIONS , TRICHY. (Jan 2010 – Jun 2016 )
Team Manager
Responsible for overseeing the day-to-day operations of the team, distributing the
workload evenly amongst staff and making sure motivation and performance levels are
maintained.

2.  Handling a team of 18 to 25 as well as Process KPI’s
 Motivating the team to achieve KPI’s like AHT, IQ...etc
 Rostering manpower according to client requirement
 Training new associates product knowledge through client module
 Constantly looking for ways to improve processes.
 Handling client and customer’s escalations in process
 Report generation for operations
 Reviewing Team member performance monthly. Checking on the quality of work an
employee does.
 Ensuring team members are prioritizing their work duties appropriately.
 Helping Support functions to finish their targets.
ACHIEVEMENTS AT FIRSTSOURCE
 Awarded best Performer for 2012-2013 year in Angikaaram
 Promoted as Team Manager in 2013
 Won star TL awards 6 Times
 Won star magician awards for 3 Times
 Achieved 0% attrition for five months
 Process Topper for three months continuously among 32 teams.
 Vodafone Postpaid – L1 & L2 Churn Retention topper among 6 teams.
KEY SKILLS AND COMPETENCIES
 Proficient with MS Office (M.S Excel) and various other forms of technology & Reports
(CRM, Quality Tools, MIS reports).
 Ability to work well with all levels of the organization.
 Prioritizing important tasks and ensuring they get done first.
 Able to quickly identify problems.
 Improving product quality and customer communications.
Personal
 Able to speak to both decision-makers and junior staff in a tactful and sensitive manner.
 Establishing good working relationships with colleagues.
 Integrity, humility and an entrepreneurial attitude. Friendly and upbeat attitude.
CERTIFICATIONS
TITLE - NLCP (NEO LEADERSHIP CERTIFICATION PROJECT)
DESCRIPTION
Improvement of Process – people, Time management. 7 QC tools handling.
DURATION - 3 Months
Objective

3. COMPUTER PROFICIENCY
Computer - Proficient performer with expertise in MS Office (Word, Excel, PowerPoint)
EDUCATIONAL QUALIFICATION
QUALIFICATION INSTITUTION STUDIED
EDUCATION
SYSTEM
%OF
MARKS
YEAR OF
PASSING
B.C.A
Urumu Dhanalakshmi
College, Kattur, Trichy -19
Regular 75% April 2008
H.S.C
Govt. High Sec. School
Lalgudi.
State board
68 % April 2005
S.S.L.C
Govt High Sec. School
Lalgudi.
State board
66 % April 2003
PASSPORT DETAILS
Passport No : P1871062
Date ofIssue : 20.01.2017
Date ofExpiry : 19.01.2027
Place ofIssue : Tiruchirappalli
STRENGTHS
 Ability to manage several assignments
 Meet deadlines. Reliable.
PERSONAL DETAILS
Date of birth : 16 Feb 1988
Father’s name : Shanmugaraj. P.V
Marital status : Single
Gender : Male
Languages Known : Tamil, English
DECLARATION
I here by declare that all the statements made above are true, complete and correct to the
best of my knowledge and belief.
Date :
Location : (KRISHNA KUMAR. S. R)