1. Hou Nianrong (侯念荣)
Gender: Female Birthday: Sep. 1983
Cell No: 13817575915 E-mail: hnqr2000@163.com
Address: R1802-282 Building, No.258 Xiuyan west Road, Shanghai, China. Code: 201315
OBJECTIVE
Customer Service
SELF ASSESSMENT
 More than 8 years customer service and purchasing experience.
 Proactive and solution oriented thinking.
 Have ability to multi-task and prioritize on a daily basis and can work with deadlines.
 Skilled with SAP
WORK EXPERIENCE
2011.9—Now: Texas Instruments Semiconductor Technologies (Shanghai) Co., Ltd.
Customer Service Representative
 Order management, clear price/qty/EC/CRD issues, make sure the orders to be loaded into system successfully;
 Order rescheduling, especially expedite order if our supply can’t meet customer request or received customer’s
rush order;
 Work with finance and customer to solve all credit issue, push customer to release payment on time;
 Cooperate with logistic team and PDC and customer to clear all shipment obstacles;
 Work with the customer to set up/remove JIT and Consignment devices and follow with customer for forecast
change;
 Check Consignment Inventory and do inventory reconcile analysis;
 Quotation;
 RMA/credit memo processing, product change notification, device qualification requests, customer's other special
requests
2010.12—2011.9: Maxim Integrated Products Inc. Semiconductors, Customer Service Representative
 New order management, deal with payment issue, provide internal/external reports.
 Handle expedite, pull in, push out, and cancellation request from customer;
 Analyze forecasts, track project status, understand and implement customer goals and objectives,
 Work with field sales and local customer service team to establish, maintain and improve the business relationship
between the customer (Southeast Asia area) and Corporate.
 Participate in all quality assurance requests: RMA processing, product change notification, device qualification
requests, customer special requests and facility audit requests.
2007.7—2010.11: YET COMPUTER INC. Computer / Software, Business Service Manager
Business Services & Buyer
 Work with sales to follow up and pursue business development opportunities.
 Customer satisfaction survey, analysis customer demand and make a feasibility plan;
 Deal with urgent cases that happened at operating place (including machine fault or workman redeployment, etc.).
 Call on customers regularly, dig customer requirements, coordinating the company’s resources to support sales
team.
 Reconciliation
 Purchase and manage material for each operating spot, manage the whole purchasing process

2.  Do marketing research of materials and cost analyst quarterly.
 Look for new suppliers for new materials, meet customer’s and our company's requirement.
PROJECT EXPERIENCE
2009/1 -- 2009/7: Extend some life insurance company operations centre (document management outsourcing
service) successfully.
Project Description: Lead this project and cooperate with sales and customer to build more sites.
Responsibility: 1>Feasibility analysis, material preparation, the cost estimation.
2>Equipment procurement, Equipment testing, Process optimization;
3>Operation on time, quality monitoring, enhance service quality;
4>Communicate with customer, establish good relationships, seek further cooperation.
EDUCATION
 2003/9 -- 2007/7 Bachelor’s Degree Taishan University Geographic Science
 2000/9 -- 2003/7 Zhangqiu No.4 Middle School of ShanDong Province
Certifications
 2007/7 Teacher credentials
 2007/7 Mandarin Certificate
 2005/6 CET4
 2004/9 Nationwide Computer Level Test Band 2.

3. 侯念荣 (Hou Nianrong)
性别：女 出生年月：1983 年 09 月
电话：13817575915 电子邮箱：hnqr2000@163.com
地址：上海市浦东新区秀沿西路 258 弄 282 号 1802 室
求职目标
客户服务代表
自我评价
1.八年客服和采购工作经验，做事积极主动，结果为导向．
2.一年以上管理经验，良好的计划组织能力．
3.抗压能力强，良好的工作安排和执行能力， 坚信客户至上．
4.熟练应用 SAP 等操作系统，分析能力强。
工作经历
2011.9—至今 德州仪器半导体技术（上海）有限公司
 订单处理，与客户检查所有的价格、质量、需求日期的问题，保证订单顺利进系统；
 订单交期变更，特别是加快那些我们供应不能满足客户需求的订单的交期以及客户紧急订单的处理；
 与客户和财务一起去处理所有发票的问题，促使客户按时付款；
 与物流、仓库的同事以及客户合作解决出货过程中的问题；
 根据客户需求，在得到 planner 的确认以后，对客户提出需求的物料做 JIT 或者是 consignment, 并
追踪客户 forecast 的情况；
 每周检查 consignment 的库存情况，与客户对账；
 报价
 处理退货，如果有价格问题开具 Credit memo，PCN，物料的相关问题，以及客户的其他疑问
2010.10—2011.9 美国美信集成产品公司，半导体，客户服务代表
 订单管理、追款、提供各种相关报表。
 处理客户需求，以及相应的订单跟进，订单提速，订单取消等。
 分析客户预估需求量，追踪项目进度，与销售和生产部门合作，协调生产目标。
 每月进行客户满意度调查，在公司销售团队制定的方针下建立、维护、提高客户(东南亚地区)与公司
的合作关系。
 处理客户的其他需求：如产品质量的疑问，parts 退货调换、PCN、定制物料，设备，制程相关稽核
等。
2007.7—2010.9 元镁信息科技（上海）有限公司，计算机软件，商务经理
商务服务部分：
 根据公司每年的销售目标，协助业务主管制定详细计划达成销售任务。
 每月进行客户满意度调查，分析客户需求并制定可行性计划。
 处理客户作业点的突发事件（如机器故障、人员调配等）。
 定期拜访客户，挖掘客户需求，协调公司各项资源，进行销售推进。
 组织客服团队的重要活动，日常的管理工作。
 根据合同内容制作每月账单，并处理制作过程中产生的问题（如数据缺陷和扣款纠纷等）。
采购部分：
 统计各作业点库存，制定采购计划，完成整个采购流程（包括下单、保证送货、货款请款等）。
 每季度进行物料市场调研，进行成本分析。
 对于新物料，寻求供应商，满足公司和客户需求。

4.  国际采购：协调厂商、货运及进出口代理公司的关系，保证按时交货。
项目经验
2009/1 -- 2009/7 ：某人寿作业中心全面上线
项目描述：与某保险公司洽谈文件打印外包事宜，成功开展全面合作，建立华南、华东等多个作业中心。
责任描述：与现有客户的进一步合作，在其分公司建立作业中心。
1.前期计划，材料准备，成本估算。
2.设备采购；设备测试，制程优化。
3.按时运营，质量监控，提升服务品质。
4.及时与客户沟通，想客户之所想，建立良好关系，寻求进一步的合作。
教育背景
2003/9 -- 2007/7 泰山学院 理学学士 地理科学
2000/9 -- 2003/7 章丘市第四中学
证书
2007/7 教师资格证书
2007/3 普通话等级证书
2005/6 大学英语四级
2004/9 全国计算机等级二级