1. CURRICULUM VITAE OF
MARY ANN B. ZAMORA
CurrentAddress : Hamdan St.,AbuDhabi,UnitedArab Emirates
Home Address : Hilongos,Leyte,Philippines
Mobile Number : +971 - 529203894
E-mail Address : marzamora911@gmail.com
*Career Objective:
To be able to work in a reputable institution that would enhance and utilize my professional
capabilities, skills, and expertise. With due honesty, sincerity, and hard work that would allow
me to contribute, develop, and transcend towards excellence as a professional and to the
company in general.
*Career Profile:
Four and half (4.5) years of extensive experience in the field of Customer Service. A graduate
of Bachelor of Science in Management Accounting from the University of San Carlos, Cebu
City, Philippines; with profound knowledge and skills in business correspondence,
communication and documentation. Has the ability to multi-task, establishing good rapport,
and handling pressure. Have strong interpersonal skills, self-motivated, ability to work in
team/group and an open-minded person.
* Knowledge and Skills:
 Excellentcommunicationskills
 Creativityandpresentationskills
 Collaborativeskillsenable themtoworkproductivelywithcolleagues
 Interpersonal skills
 MicrosoftOffice Package (MSWord, Excel,Power-point)
 Computeroperations
 Data Entry Skills
 CommunicationSkills
 RelationshipBuildingSkills
 ConflictManagementSkills
 AbilitytoMulti-task
*Educational Qualifications:
Bachelor of Science in Management Accounting
Universityof San Carlos
P. del RosarioSt.
CebuCity,Philippines6000
June 2005 - March 2009

2. *Work Experience:
1. Haward TechnologyMiddle East
KhalidiyaSt.AbuDhabi,UAE
Position:Course Coordinator/Telemarketer
From: March 2015 – Present
Dutiesand Responsibilites:
 Establishandmaintainprofessionalrelationshipwithcustomer.
 Carry out directmarketingactivitiessuchastelemarketingandresearchtomarketassignedcourse.
 Reportany enquiry,request,recommendationorfeedbackreceivedfromcustomers while
marketingthe course immediately.
 Reportall registrationsreceivedforthe assignedcourse tothe TrainingSupervisor.
 Representthe companyatcourse venuesandassistinstructorsandparticipantsduringthe actual
conduct of course.
2. ePerformaxContact Centerand BPO
Place:3rd
floorJY Square Mall SalinasDrive
Lahug, CebuCity
Philippines6000
Position:Call CenterAgent/CustomerService Representative
From: June 2010 - January2015
Duties and Responsibilities:
 Use questioningand listeningskillsthatsupporteffectivetelephone communication.
 Use an effectiveapproachtohandle special telephonetasklike call transfer,takingmessages,call
backs,holds,interruptionandunintentional disconnects.
 Understandthe impactof attitude inhandlingcallsprofessionally.
 Effectivelydeal withjobstress,angrycallers,andupsetcustomers.
 Use the mostappropriate wayto communicate withdifferentbehaviortypesonthe telephone.
 Applythe elementsof buildingpositive rapportwithdifferenttypesof customersoverthe phone.
 Applythe propertelephone etiquette tosatisfyvariouscustomersituation
 Applyappropriate actionstoeffectivelycontrol atelephonecall.
 Otherdutiesasassigned.
 Dependabilitytofollowinstructionaswell astake responsibilityfortheiractionsandalsokeep
commitmenttothe customers.

3. *Personal Data:
Date of birth : September 11, 1988
Place of birth : Hilongos , Leyte Philippines
Age : 27 years old
Citizenship : Filipino
Gender : Female
Civil status : Single
Language(s) : English, Tagalog, Cebuano
Availability : To be discussed
I hereby certify that the above information is true to the best of knowledge.
Mary Ann B. Zamora
Applicant