Randy James Marsh is a 23-year-old Malaysian seeking a new career opportunity. He has over 5 years of experience in sales and customer service roles. His most recent role was as a Team Lead Consultant at Swift Training Centre, where he generated leads, closed sales, and ensured administrative tasks were completed. He holds a Sijil Pelajaran Malaysia and is proficient in English, Bahasa Malaysia, Microsoft Office, and customer service.

1. Curriculum Vitae
RANDY JAMES MARSH
CONTACT INFORMATION
Address : 2-13-13 A , Block 2 Indah Alam Condominium,
Jalan Jubli Perak 22/1,
Seksyen 22 40150 Shah Alam, Selangor
Telephone No. : -
Mobile No. : 011-2367 3938
Email : Randymarsh15@outlook.com
PERSONAL PARTICULARS
Age : 23 years Date of Birth : 15th
July 1992
Nationality : Malaysia Gender : Male
Marital Status : Single IC No. : 920715-04-5205
Permanent Residence : Malaysia
EDUCATIONAL BACKGROUND
Highest Education
Level : Sijil Pelajaran Rendah (SPM)
Field of Study : -
Major : -
Institute / University : St Francis Institute
Located In : Graduation Date : 2009
EMPLOYMENT HISTORY
1. Company Name : Kannal Solutions (Kelana Centre Point)
Position Title : Telemarketing Sales Executive
Position Level : Fresh/Entry Level
Specialization : Insurance and Personal Assurance
Industry : Contact Center
Monthly Salary : RM1500.00
Date Joined : Feb 2010 Date Left : Dec 2010
RESPONSIBILITIS :
- Marketing Insurance and Personal Assurance Policy for Leading companies like Allianz,
AM Assurance, ING
- Providing quality customer service
- Achieve KPI on a daily basis
- Sales target to be met on a daily basis
- Achieving monthly companies revenues
- Managing difficult cases
- Provide excellent information and guidance to potential customers to sign up for the
Plans offered

2. 2. Company Name : MEASAT Broadcast Network Systems Sdn Bhd (Astro)
Position Title : Telemarketing Executive
Position Level : Senior Executive / Permanent
Specialization : Inbound & Outbound
Industry : Contact Centre
Monthly Salary : RM2100.00
Date Joined : 3rd
Jan 2011 Date Left : 31st
July 2012
RESPONSIBILITIS :
- Performing outbound and Inbound calls to Astro Subscriber
- Promote Astro Package to Existing and New subscriber
- Upgrade Astro subscriber package from current package to higher package.
- Handling dispute calls from Astro subscriber
- Managing and Troubleshooting network issue
- Provide customers with full satisfaction
- Influences customers to buy or retain product or service
3. Company Name : Swift Training Centre
Position Title : Sales Executive
Position Level : Permanent
Specialization : Inbound & Outbound
Industry : Corporate Training
Monthly Salary : RM2500.00
Date Joined: : 1st
Aug 2012 Date Left : 6th
Jan 2014
RESPONSIBILITIS :
- Cold calling potential customers and selling the company’s products.
- Researching the target market and finding companies to target.
- Attending meetings with potential customers and closing sales.
- Building a sales pipeline to ensure a constant stream of sales.
- Working to monthly sales and revenue targets as set by the sales manager.
- Progressing towards activity targets and KPI’s set by the sales manager.
- Entering all required data for sales onto the company system.
- Creating invoices and sending out to customers following a sale.
- Updating the CRM and inputting information on customers.
- Following up with past customers and cross selling products.
- Providing assistance to other members of the sales team.
- Following up on leads generated by other departments.
- Investigating and resolving queries from customers.

3. 4.
Company Name : Swift Training Centre PLT
Position Title : Team Lead Consultant
Position Level : Permanent
Specialization : Sales / Administration
Industry : Corporate Training
Monthly Salary : RM2800.00
Date Joined :6 Jan 2014 Date Left : Present
RESPONSIBILITIES:
- Generating leads and turning them into opportunities for sales.
- Contacting potential customers via telephone, email and face to face.
- Working to KPI’s and revenue targets as set by the sales director.
- Arranging meetings with prospects in order to demonstrate products.
- Negotiating prices with potential customers and closing sales.
- Identifying opportunities for new business within the market.
- Paying attention to competitors and their activities within the industry.
- Building long term relationships with new and existing customers.
- Ensuring all administration relating to sales is completed effectively.
- Working closely with other departments and finding opportunities to cross sell.
- Dealing with HRDF & Ministry of Finance training claim
Proficiency (0=Poor - 10=Excellent)
Skill
Customer Service
Sales
Years
Proficiency
Marketing
Negotiation >9
Team-Player >10
TOP SKILLS
>9
>10
>8
LANGUAGES
Proficiency (0=Poor - 10=Excellent)
Language Spoken Written
Bahasa Malaysia 10 10
English 10 10

4. IT PROFICIENCY
1. Windows XP / 2000 / 98 /95 /ME / VISTA / Windows 7/Windows 10
2. MS Office Applications – Outlook/Excel/Word/Powerpoint/Sharepoint
2005-2009: Sekolah Menengah Kebangsaan St.Francis MELAKA, MALAYSIA
Sijil Pelajaran Malaysia (SPM) (Year 2009).
Gred : Pass
Penilain Menengah Rendah (PMR) (Year 2007)
Gred: Pass
1999-2004: Sekolah Kebangsaan Bandar Hilir MELAKA, MALAYSIA
Ujian Pencapain Sekolah Rendah (UPSR).
Gred: Pass
PERSONAL CHARACTERISTICS
Personal Qualities: I have been describing as self motivated in any interested area,
independence, positive thinking, and well discipline and responsible.
Preferred work style: I prefer to work in fairly organized environment where my performance
measured with some accuracy. I would like to think that I am an ambitious person, yet realistic
about my chances of completing a task successfully.
Executive Qualities: Having been involved of several programs during my working, I am used
to fulfilling leadership roles and decision-making.
CAREER OBJECTIVE
My goal is to develop and move with the corporate sector by adapting my knowledge and the skills that
I’ve learned. Willing to commit to any career field and develop myself accordingly as a key to success.
Willing to Travel : Yes
Willing to Relocate : Yes
Possess Own Transport : Yes
Availability : Immediately after notice period of 2 week.
ADDITIONAL INFORMATION
EDUCATION BACKGROUND

5. REFERENCES
Name : Cameron Jeremy
Telephone No. : 012 – 654 9554
Position : Business Development Manager
Company : Swift Training Centre
Relationship : Manager
Name : Christine Ann Lazaroo
Telephone No. : 012 – 313 9043
Position : Sale Manager
Company : Kannal Solutions
Relationship : Manager