Mary Holzhauer has over 8 years of experience as a business analyst providing support, training, and guidance to various government agencies. She holds both an undergraduate degree in communications and a master's degree in instructional design. Her experience includes developing training programs, authoring standard operating procedures and manuals, and analyzing organizational performance metrics.

1. MARY R. HOLZHAUER
Business Analyst
mholzhauer@gmail.com
831-324-3053
Location: Maryland
Qualifications Summary
An undergraduate degree in Communications and Masters degree in Instructional Design, with over 8 years of experience,
using high-stake skills in writing, editing, placement, public speaking, production and independent research to publish
logical office documents and functional software User’s Manuals. Attentive to details while focusing on the big picture
utilizing strong interpersonal skills to train, manage, and lead a diversified workforce.
Work Experience
April 2015 -Present Business Analyst
Strohmier, Ft. Belvoir – Alexandria, VA
Provides support to the Defense Logistics Agency (DLA) by providing training packages for Troop Support
across all Federal Agencies, Audit Readiness and Management Training, Process Cycle Memorandum
Guidance, Standard Operating Procedures guidance and updates.
 Performs training prep work/research and reviews existing artifacts (i.e., job aids, SOPs, PCMs, etc.)
prior to training kickoff meetings
 Participates in training kickoff meetings and follow-on SME meetings for information gathering,
clarification, validation/verification, etc.
 Demonstrates proactive-ness to reach out to SMEs/stakeholders as needed Builds credibility, rapport,
and trust with client/SME/stakeholders
 Collaborates with training team for content development
 Performs ongoing content and design reviews to ensure quality and consistency
 Communicates training content development status (on track/off track), issues/risks to designated
training lead (POC) during regular status touch points
 Performs quality checks on individual work products/deliverables
 Performs ad-hoc support as needed
 Shares knowledge and experience to other team members
 Documents lessons learned that can be applied for future trainings
February 2014-Present Senior Analyst Performance Management
AECOM, Pentagon – Arlington, VA
Currently Supports Washington Headquarters Services WHS) in Performance management across all Divisions.
Develops Process Improvement functions in Performance management to manage implementation of the
following activities: Coordinate with Divisions to track Division-level implementation of key process
improvements relevant to major service lines; Coordinate with Divisions to map/update FDS’s key processes
(per SLS process descriptions and flowchart format); Coordinate with Divisions to align key processes with
newly created metrics; Coordinate with Divisions to develop/document end-to-end processes with other
DA&M/WHS Directorates to support the development of end-to-end processes in DA&M; Coordinate with
assigned Strategy Leads to develop key metrics for measuring outcomes of the GSD Business Plan Priority
Strategies; Work within the Business Integration Division to accomplish goals assigned by Leadership to
provide a more effective and efficient working environment within WHS.

2.  Participates in Enterprise Performance Management (EPM) Working Group as support for Washington
Headquarters Services (WHS) government representative.
 Facilitates Division inputs for WHS monthly Performance Reviews.
 Oversee monthly collection/refinement of WHS performance measures.
 Facilitate development of qualitative performance metrics within WHS.
 Conduct monthly trend analyses of WHS key performance metrics and integrate results with customer feedback;
identify and prioritize areas in need of process improvement for leadership review.
 Continue working with other Division Leads to develop and evaluate future and current metrics.
 Reviewing briefings and submitted metrics for deployment on the EPM dashboard.
 Researching new metrics for tasking from leadership and budget/O&M effort.
 Oversee the monthly collection and ongoing refinement of FSD Performance measures (in conjunction with EPM
Contract Support)
 Facilitate SLS approval process between EPM and FSD Divisions and maintain updated documentation of SLS
descriptions and process flow charts.
June 2013-October 2013 Project Manager
CACI, Aberdeen Proving Ground
Provided Program Management services to senior management across all services. Worked across the client's directorates
to coordinate development of new capabilities for operational use. Daily coordination between Architecture &
Engineering, Implementation, Innovation, and the Production stakeholders. Interface with all organizational areas,end
users/customers and with both foreign and domestic agencies to mitigate risks, developing and managing budgets, and
schedules. Implemented project/production and organizational plans, schedules, and specifications within budgeted time
and cost constraints.
 A strong background in leadership and problem solving in ad hoc situations.
 Experience with DOD / IC policies, regulation, instructions
 Experience and formal education in Organizational Development (ie.strategic planning, performance
management, process improvement, etc), and a knowledge of Facilities-related activities (ie.
design/construction, O&M activities, real property management, etc).
August 2011-June 2013 Principal Engineer
CACI, Fort Gordon, Georgia
Last three years supported TCM N&S/PD COMSEC as a COMSEC subject matter expert (SME). Executes
structured analysis of all Army COMSEC requirements and provide coordination and management for the
integration of Army Key management initiatives into current and future Army tactical telecommunications
systems (JTRS, FCS, WIN-T, and other Battle Command Systems, (BCS)). Participates as the IA/COMSEC
SME to assist Army research, testing and development agencies in the definition of future force technologies,
employment strategies and future force structures. Publishes COMSEC/INFOSEC/IA Requirements
documentation as required to include Concepts of Operation (CONOPS) documents, field manuals, Capabilities
Production Documents, and on-line doctrine and training data sources. Assists with ensuring the integration of
future programs and operational requirements are documented in the appropriate documentation, define/refine
unique U.S. Army requirements addressed in requirements documentation and ensures requirements integration
within proposed programs.
May 2006– Aug 2011 Senior Information Assurance Analyst
Kratos Defense and Security Solutions, Fort Gordon, Georgia
Worked closely with military subject matter experts (SMEs) to ensure that technical information is authored and presented
clearly, logically, and accurately. Represented the Army Network Operations community by serving as a speaker and
representative to the civilian/military sector on issues related to promotion of Services programs as well as producing
thorough briefings, out briefs and follows up with points of contact. Continues to work with program managers to gather

3. vital information concerning communications security throughout the Army and how it is used through the chains of
command.
 Participated in developing and designing an Interactive Multi-Media Instructional (IMI) package for the
United States Army to promote distance learning and sustainment education.
 Reviewed technical curriculum, interviews subject matter experts, refines jobs tasks, and documentation
analysis to determine training and education for Army communication security specialists.
 Developed and produced technical information for submittal to SMEs and commanders in order to
define true communication security requirements for the Warfighter.
 Assumed the role of SME for current leadership, and oversee the IMI project from RFP to delivery. This
process included focus group testing after a test launch of the course, as well as alpha and beta testing
for quality control before deployment.
 Worked with personnel to analyze and develop the data sources needed to support meaningful metrics.
August 2005 – May 2006: Technical Writer/Editor/Graphics 0Illustrator
C2 Technologies, Fort Gordon, Georgia
Performed daily duties as a doctrine writer, editor, and illustrator for multiple publications. Researched,developed, and
managed communications and information technology related to operational and organizational plans, concepts, doctrine,
studies, and architecture products. Developed and presented briefings and timelines to Joint and Army agencies, industry,
and foreign governments. Responsibilities included maintaining a file of all approved editorial changes and other relevant
information, providing continuity to a project during a turnover or writers, comparing the manuscript with the outline and
making or recommending necessary adjustments, acting as a test reader,minimizing wordiness and redundancy, ensuring
adherence to prescribed format, ensuring consistency of writing style between different contributing writers, and
complying with pertinent regulations.
 Understand business needs from the customer perspective; advise management on effectiveness and
efficiency
 Proficient in researching relevant Best Practices and established facility industry standards, and apply as
benchmarks when determining appropriate Targets and Thresholds for FSD metrics
 Capable of applying standard methodology to evaluate/analyze process segments owned by various
client divisions, to assemble and connect into comprehensive, end-to-end, customer-oriented business
processes
January 2005 – August 2005:Program Manager/Technical Writer/Editor
Matrikon International, Houston, Texas
Worked directly for the Regional Manager of a major international industrial software development
corporation. Responsibilities included planning, development, assembly and analysis of documentation for special studies
and projects in support of Regional Manager. Also developed, edited, and published computer operations manuals for
Matrikon’s computer software applications. Worked with programmers, technicians, and engineers in order to ensure all
sections and paragraphs were logically sequenced,and presented a clear thought process that can be easily understood by
each user of the manual. Developed graphics, charts,pictures and other illustrations that were included in the manuals.
 Organized the software-training courses, meetings and video teleconference (VTC) sessions for the
sales-force, Team Leaders and Regional Manager.
 Independently researched, compiled, reviewed, and evaluated data for assigned projects.
 Responsible for analyzing market research information as it pertained to each functional area located
within the division as well as the command to include: Customer Feedback, Corporate Prism, Focus
Groups, and other surveys and data research as required.
Education
Master's Degree – Instructional Design
Education

4. Troy University
2009
Bachelor's Degree – Communications and Marketing
Communication & Journalism
University of St. Thomas (TX)
2004
Level Agency Investigated Granted Polygraph
SECRET Department of Defense 02/27/2007 07/24/2007 none
References:
Mr. Bill Little 706-791-6264
Mr. Ken Chia 202-4874909
Don Parker 240-274-1418
Jean Barnak 703-614-4893