SlideShare a Scribd company logo

Kelly Maric2015

K
K

Kelly Maric2015

1 of 3
Download to read offline
Kelly Maric
404-545-2723 – kellymaric1@gmail.com
Successfulexperienced Program/Project Manager professional with over 23 years of experience and a track record of
efficiently and effectively executing a wide variety of strategic and tactical projects. With her over 20 years in telecom,
over 1 year in healthcare and a few years in miscellaneous industries, Kelly has gained insight on many best practices. She
is educated with two advanced degrees (an MBA and a Masters of Management and Leadership (MSM)). Experienced and
highly effective change agent with companies recently sought after to complete severalshort term contracts for
miscellaneous industry clients (see below). An excellent communicator who creates strong partnerships and engagement
with diverse stakeholder groups. Highly effective at securing win-win outcomes. A team builder who had led the
development of organizations overall project management and PMO capabilities. A history of leading projects through the
full project lifecycle of initiation, planning, execution, monitor/control and closeout.
Knowledge of Microsoft applications including MS Project, Word, Excel, Access, PowerPoint,SharePoint and Outlook.
Strengths: Detail oriented, thorough, collaborative/facilitative, takes initiative, proactive, fun/inviting, outcome focused
General Project Management Skills used across many positions:
Delivered small, medium
and large (concurrent)
system project
deployments/
implementations. Defined
project outputs (small,
medium and large scope
for Enterprise and
Divisional projects
ranging from $75,000 to
over 50M on time and
within/under budget with
quality results! Utilized
the “Balanced Scorecard”
approach to measure
projects. Interfaced with
stakeholders at all levels
of the organization.
Successfully led/managed
cross functional/matrix
teams of Business
Analyst’s, Developers,
Quality Assurance,
Reporting, Operations,
Marketing, Finance
personnel. SPOC for
operational and technical
projects. Provided
guidance and support to
Project Teams ensuring
quality products are
delivered to meet/exceed
client needs. Managed
critical path for projects
and controlled scope
creep. Organizational
change agent! 
Created and managed
project business cases,
project charters,
“deliverable(s) and
scope” documents, BRDs
(Business Requirements
Documents), WBS’
(Project Plans),
communications
logs/plans, executive
status reports, weekly
PTMs (Project Team
Meetings), CR’s (change
requests), RAID logs,
meeting agendas/minutes
and best practices and
lessons learned
documentation.
Cultivated strong
relationships between
project team
members, clients and
stakeholders.
Managed enterprise
projects, identified
key resources
conducted RCA (root
cause analysis) and
provided direction
required in order to
mitigate risk and
meet/exceed program
objectives.
Successfully
fostered
projects
through the
requirements
gathering,
development
and QA
process
launching
technical
deliverables
into
production.
Ensured
governance
for projects.
Worked in SDLC both
Agile and Waterfall
environments and through
the stage/gate/milestone
processes. Managed
projects using PMI/PMP
methodologies.
Lead (organized, planned,
designed built, and
executed/implemented
and monitored)
applications infrastructure
projects.
Established BPI
(Business Process
Improvement) initiatives
for Program/Projects.
Educated other PM’s to
effectively cut costs and
time from projects saving
company $’s.
Led and participated
in UAT sessions for
technical projects
finding and
correcting
bugs/effects.
Negotiated/est
ablished
project
SLA’s.
Conducted
gap analyses
and resolved
issues if/when
encountered.
Provided “Go-Live”
support as well as
“Production Support” for
assigned projects.
Adapted existing methods
and procedures to create
alternative solutions to
moderate/complex
challenges.
Forecasted and managed/
tracked project financials
(forecast, budget, Fixed
Labor, FTE, margin, etc.)
and resource utilization.
Established and
managed KPI’s for
assigned projects.
Utilized JIRA
and Remedy
ticketing
systems for IT
requests.
Managed onshore and
offshore Project Teams
from 5-7 resources
(project) to over 300
resources per (Program)
team/work stream.
Trained other PM’s and
project resources on best
practice business process
and standardization.
Focused on Projects
maintaining the “Project
management triad,”-
Scope/Quality, Cost, and
Schedule.
Responsible for
successfulvendor
management and task
facilitation.
Document
current and
future state
processes,
find gaps in
processes.
Industry – Telecommunications – Total industry time = 20 years 2months
Company Position Duration Position Position Duration
COX
Communications
Operations Program
Manager – promoted to
Business Process
Standardization Manager
October
2006-May
2009
(2yrs/8mos)
Sprint Project
Implementation
Manager – Business
Process Improvement
Sept 1994-August
2002 (8 years)
Bell South Sr. Marketing Strategy
Manager
Nov 2005-
Oct 2006
1year and
1month
Consolidated
Communications
Operations Manager
(Call Center)
August 1991 August
1993 (2 years)
Bright House
Networks
Director – Product
Marketing and
Implementation
Aug 2002-
Nov 2005
3 years and4
months
AT&T Operations Manager
(Call Center
June 1988 July
1991
(3 years 1 month)
 COX – Business Process Improvement/Standardization – Delivered performance improvements through capturing
synergies from business process redesign and standardization. Responsible for ensuring the consistent use of “ONE
COX” standard process across the 18 different Divisions of the organization. Successfully project managed the transition
of the company from a functional, to a process based organization. Established and executed cross-company roadmap
creating culture change within COX. Program Manager for, “Billing, Ordering and Know the Customer,” CRM programs
 Cox – Business Process Improvement/Standardization – Aligned 18 COX Divisions to use standard Billing, Ordering
and “Know the Customer” tools yielding standard measurements/benchmarks across allDivisions. Managed the full
project management life cycle for a portfolio of business process related initiatives. Managed resources to maximize
productivity and reduce costs.
 Cox – Business Process Improvement/Standardization - Defined and implemented best practice business processes
across a range of product categories. Established organizational process KPI’s. Provided value adding analytic data from
multiple sources including sales, inventory, product, and customer databases to create integrated views that could be used
to drive decision making on process and organizational redesign. Created and delivered training documents and classes to
end-users based on revised processes.
 COX – Program Operations Manager – Program Manager responsible for the 18 Division implementation of
breakthrough innovative cable television video technology (SDV – Switched Digital Video) with a $20M budget.
 COX – Program Operations Manager - Partnered with IT, engineering and external vendors to deliver a range of
products and services. Managed RFP activity for business process standardization projects. Negotiated RFP’s with
external vendors. Responsible for coordination of multi-site efforts for external vendor project implementation
coordination.
 COX – Program Operations Manager - Led training creation for call center personnel re newly created HSD, Video
and voice products and services. Facilitated marketing and IT projects that resulted in higher customer counts of COX
Products and services (TV, Video, Voice and internet). Established product bundles that would be at price points
customers would purchase. Managed product portfolios desired by customers and set price points for Business and
consumer customers.
 Bell South – Sr. Marketing Strategy Manager - Shaped marketing strategy and execute marketing plans within the
Southeastern USA (BellSouth’s 9 state region). Provided continuous market insight into customer relationship, buying
trends and competitive landscape. Implemented Marketing campaigns utilizing MIS resources.
 Bell South – Sr. Marketing Strategy Manager - Created marketing strategy for new and existing products and services.
Brought new products to market (Voice/Data product bundles). Devised strategic and tactical action plans to mitigate risk
of customer churn. Instituted CRM campaigns. Utilized PRIZM profile data to market effectively. Delivered ongoing
analysis on market segments, target client profitability. Strategic focus on “data.”
 BrightHouse Networks – Marketing Strategy Director/Project Management – Responsible for the successful
implementation of Telecommunications Sales and Marketing (Video, Voice and HSD) projects/CRM campaigns
coordinating efforts between the Marketing, IT, Operations and Finance teams for the Orlando and Tampa MSA’s.
 BrightHouse Networks – Marketing Strategy Director/Project Management – Hosted focus groups yielding strategic
recommendations to Sr. Management on the direction of the industry and the market. Delivered improved core business
intelligence by researching and gaining key insights into the strategic pulse of the marketplace (Competitive Intelligence).
 Sprint – Award winning High Speed Data Sales Manager promoted to Business Process Improvement Manager to assist
other managers in avenues to increase their sales and be more efficient and effective navigating the tools needed to
complete enrollment of new customers (or upgrading existing customers).
 Consolidated Communications – Sales and Quality Assurance Manager of 150 Associates.
 AT&T American Transtech – Sales and Training Manager of various AT&T “ReachOut” programs.
Industry – HealthCare (Total industry time = 1 year 4 months)
Company Position Duration Position Position Duration
Optum Health IT Implementation
Program Manager
Jan 2014 Jan 2015
(1 year)
Florida Hospital RCFO –
Project
Manager
Jan 2015 - April 2015
(4 months)
 Optum Health - Managed CRM Software/hardware Implementations and ongoing production support/deployments
of strategic call center health care programs for leading industry clients.
 Optum Health – Successfully created customized, unique CRM programs to ensure healthcare requirements and
regulations were maintained (HIPPA standards).
 Florida Hospital – Managed projects yielding increased patient payout for services rendered (captured otherwise
lost revenue).
 Florida Hospital – Responsible for the re-engineering of the PreAccesswork group so they could work through
ALL aspects of a patient’s account (benefits, authorization, iResolve, Cerner,IC10).
Industry – Misc/Contract (Total Misc/Contract time = 1 year11 months)
Company Position Duration Position Position Duration
The Home Depot Enterprise Information
(EIS) Project Manager
June 2013 - Aug.2013
(3 months) contract
iGPS Project Manager
Business Process
Feb 2012 April 2012 (3
months) contract
The Weather
Channel
Integration Operations
Program Manager
Dec 2012 - Mar. 2013
(3 months) contract
Cooper
Industries
Project
Implementation
Manager
April 2011 December
2011 (9 months)
Orange County
Public Schools
Enterprise Project
Manager
June 2012 - Oct. 2012
(4 months) contract
 The Home Depot - Responsible for moving Home Depot’s EDW (enterprise data warehouse) from Austin Texas to
Atlanta Georgia – the largest data center relocation project in the history of the Home Depot!
 The Home Depot – Brought on as PM because previously the project was not well documented, the previous PM
was let go and because the project was so complex HD needed FOCUS on project execution (which I provided).
 The Home Depot - Managed many 10 different infrastructure and application work streams/projects in the data
center relocation program (BAR [back-up and recovery],ParAccel[Linux] relocation, BI [business intelligence],
Mastero,Supply Chain, Unica, Tableau, Microstrategy, Antenna and the Analytics Cube).
 The Home Depot – The Integrated Master Project Plan for the data center relocation (all workstreams) had over
1,600 tasks and over 300 project team resources.
 The Weather Channel - Consolidated the Internal IT Marketing and Sales system (SalesForce) from 3 added
business units (the Weather Channel acquired WSI, WxC and Weather Underground) that were in various stages of
the Project Life Cycle.
 The Weather Channel – Facilitated multiple SDLC system/software integrations, legacy system conversions and
release management for large weather centered organizations.
 Orange County Public Schools - Managed projects Including ERP/EPM,enrollment process and other IT
projects/initiatives. Strengthened project management processes and PMO capabilities (instituted the “Project
Packet”). Assisted the PMO Director in the build-out of the PMO organization, and in the design and roll out of
enhancements to project methodologies and change governance. All OCPS projects were started and finished within
a short time period (over the school/summer).
 iGPS – Business Process Project Manager - Reviewed designed and introduced streamlined and standardized end-
to-end business processes supporting new client implementations.
 Cooper Industries – Customized and rolled out EPM (Enterprise Resource Management) tool which consolidated
MSP, SharePoint and Dashboards allowing for a FULL picture as to where ALL of the organizations projects were
in their project lifecycles. Provided e-learning training to ALL PM’s across the world (Europe, Asia, USA, South
America and Canada) as to how to effectively and efficiently use the EPM tool.
EDUCATION
MBA – Masters of Business Crummer Graduate School Graduation May, 2004 Orlando Florida
MSM – Masters of Management and Leadership Troy State University Graduation December, 2007 Orlando Florida
BS – Bachelors of Science (Communications) Warner Southern College Graduation May, 2000 Lake Wales
Other Training – Six Sigma Green Belt and various other PMI PM Boot camps.

More Related Content

What's hot

Troy Presler Resume_Product Management
Troy Presler Resume_Product ManagementTroy Presler Resume_Product Management
Troy Presler Resume_Product ManagementTroy Presler
 
Patty Goodman Resume1
Patty Goodman Resume1Patty Goodman Resume1
Patty Goodman Resume1Patty Goodman
 
Sharon R Steele Resume May 2016
Sharon R Steele Resume May 2016Sharon R Steele Resume May 2016
Sharon R Steele Resume May 2016Sharon Steele
 
Beth Seaton Functional Resume Mar2010
Beth Seaton Functional Resume Mar2010Beth Seaton Functional Resume Mar2010
Beth Seaton Functional Resume Mar2010Beth Seaton
 
N Carson resume v04-11-16
N  Carson resume v04-11-16N  Carson resume v04-11-16
N Carson resume v04-11-16Neville Carson
 
Caren L Jones 2016-17
Caren L Jones 2016-17Caren L Jones 2016-17
Caren L Jones 2016-17Caren Jones
 
Nfr Cm Resume 2012
Nfr Cm  Resume 2012Nfr Cm  Resume 2012
Nfr Cm Resume 2012nancyfr
 
Lois_Barglind_Oct 2016 v3
Lois_Barglind_Oct 2016 v3Lois_Barglind_Oct 2016 v3
Lois_Barglind_Oct 2016 v3Lois Barglind
 
Resume Gary Williams
Resume Gary WilliamsResume Gary Williams
Resume Gary Williamswill129
 
Mary Beth LeCluyse 5-11-15
Mary Beth LeCluyse 5-11-15Mary Beth LeCluyse 5-11-15
Mary Beth LeCluyse 5-11-15mel7703
 

What's hot (20)

Resume [2016]
Resume [2016]Resume [2016]
Resume [2016]
 
Barbaraallender may 2016
Barbaraallender may 2016Barbaraallender may 2016
Barbaraallender may 2016
 
Troy Presler Resume_Product Management
Troy Presler Resume_Product ManagementTroy Presler Resume_Product Management
Troy Presler Resume_Product Management
 
Patty Goodman Resume1
Patty Goodman Resume1Patty Goodman Resume1
Patty Goodman Resume1
 
Sharon R Steele Resume May 2016
Sharon R Steele Resume May 2016Sharon R Steele Resume May 2016
Sharon R Steele Resume May 2016
 
Beth Seaton Functional Resume Mar2010
Beth Seaton Functional Resume Mar2010Beth Seaton Functional Resume Mar2010
Beth Seaton Functional Resume Mar2010
 
N Carson resume v04-11-16
N  Carson resume v04-11-16N  Carson resume v04-11-16
N Carson resume v04-11-16
 
Caren L Jones 2016-17
Caren L Jones 2016-17Caren L Jones 2016-17
Caren L Jones 2016-17
 
Profile-Kumara Gangadhar
Profile-Kumara GangadharProfile-Kumara Gangadhar
Profile-Kumara Gangadhar
 
Nfr Cm Resume 2012
Nfr Cm  Resume 2012Nfr Cm  Resume 2012
Nfr Cm Resume 2012
 
201611 pdf3_1BethSorenson
201611 pdf3_1BethSorenson201611 pdf3_1BethSorenson
201611 pdf3_1BethSorenson
 
Lois_Barglind_Oct 2016 v3
Lois_Barglind_Oct 2016 v3Lois_Barglind_Oct 2016 v3
Lois_Barglind_Oct 2016 v3
 
F Benevento Profile May 2016
F Benevento Profile May 2016F Benevento Profile May 2016
F Benevento Profile May 2016
 
Nicola Winpenny - CV
Nicola Winpenny - CVNicola Winpenny - CV
Nicola Winpenny - CV
 
AllisonLCoucherCV
AllisonLCoucherCVAllisonLCoucherCV
AllisonLCoucherCV
 
Kjf13a1 chron
Kjf13a1 chronKjf13a1 chron
Kjf13a1 chron
 
Abdul Malik
Abdul MalikAbdul Malik
Abdul Malik
 
MMONTEVERDI-PMP 2015
MMONTEVERDI-PMP 2015MMONTEVERDI-PMP 2015
MMONTEVERDI-PMP 2015
 
Resume Gary Williams
Resume Gary WilliamsResume Gary Williams
Resume Gary Williams
 
Mary Beth LeCluyse 5-11-15
Mary Beth LeCluyse 5-11-15Mary Beth LeCluyse 5-11-15
Mary Beth LeCluyse 5-11-15
 

Viewers also liked

Putting Copenhagen on Chinese travelers’ wish list – And moving beyond cookie...
Putting Copenhagen on Chinese travelers’ wish list – And moving beyond cookie...Putting Copenhagen on Chinese travelers’ wish list – And moving beyond cookie...
Putting Copenhagen on Chinese travelers’ wish list – And moving beyond cookie...SoMeT: A New Model for Destination Marketing
 
Informe Coparticipación Federal Marzo/2015
Informe Coparticipación Federal Marzo/2015Informe Coparticipación Federal Marzo/2015
Informe Coparticipación Federal Marzo/2015Eduardo Nelson German
 
Debe Usted Realmente Jugar bromas En Su Personal Computerh
Debe Usted Realmente Jugar bromas En Su Personal ComputerhDebe Usted Realmente Jugar bromas En Su Personal Computerh
Debe Usted Realmente Jugar bromas En Su Personal Computerhkayjo84
 
Вячеслав Черняховский. Фондогарантированный падеж (статья в "Контракты" 2013)
Вячеслав Черняховский. Фондогарантированный падеж (статья в "Контракты" 2013)Вячеслав Черняховский. Фондогарантированный падеж (статья в "Контракты" 2013)
Вячеслав Черняховский. Фондогарантированный падеж (статья в "Контракты" 2013)Вячеслав Черняховский
 
Computer Programming - Skills And Traits Programmers Possess
Computer Programming - Skills And Traits Programmers PossessComputer Programming - Skills And Traits Programmers Possess
Computer Programming - Skills And Traits Programmers Possesspainstakingvall13
 
Telangana Aerospace
Telangana AerospaceTelangana Aerospace
Telangana Aerospacevamshi543
 
Telangana Aerospace
Telangana AerospaceTelangana Aerospace
Telangana Aerospacevamshi543
 
Telangana Aerospace
Telangana AerospaceTelangana Aerospace
Telangana Aerospacevamshi543
 
Telangana Aerospace
Telangana AerospaceTelangana Aerospace
Telangana Aerospacevamshi543
 
Ob news pp presentation
Ob news pp presentationOb news pp presentation
Ob news pp presentationBrandon Biscoe
 
Interconnection Network
Interconnection NetworkInterconnection Network
Interconnection NetworkAli A Jalil
 
Laporan tahunan kelab/persatuan & sukan/permainan
Laporan tahunan kelab/persatuan & sukan/permainanLaporan tahunan kelab/persatuan & sukan/permainan
Laporan tahunan kelab/persatuan & sukan/permainanIna Amalina
 

Viewers also liked (19)

Putting Copenhagen on Chinese travelers’ wish list – And moving beyond cookie...
Putting Copenhagen on Chinese travelers’ wish list – And moving beyond cookie...Putting Copenhagen on Chinese travelers’ wish list – And moving beyond cookie...
Putting Copenhagen on Chinese travelers’ wish list – And moving beyond cookie...
 
Informe Coparticipación Federal Marzo/2015
Informe Coparticipación Federal Marzo/2015Informe Coparticipación Federal Marzo/2015
Informe Coparticipación Federal Marzo/2015
 
Rotwild GT S
Rotwild GT SRotwild GT S
Rotwild GT S
 
The Central Mississippi Advertiser - 4 8-2015
The Central Mississippi Advertiser - 4 8-2015The Central Mississippi Advertiser - 4 8-2015
The Central Mississippi Advertiser - 4 8-2015
 
Debe Usted Realmente Jugar bromas En Su Personal Computerh
Debe Usted Realmente Jugar bromas En Su Personal ComputerhDebe Usted Realmente Jugar bromas En Su Personal Computerh
Debe Usted Realmente Jugar bromas En Su Personal Computerh
 
Вячеслав Черняховский. Фондогарантированный падеж (статья в "Контракты" 2013)
Вячеслав Черняховский. Фондогарантированный падеж (статья в "Контракты" 2013)Вячеслав Черняховский. Фондогарантированный падеж (статья в "Контракты" 2013)
Вячеслав Черняховский. Фондогарантированный падеж (статья в "Контракты" 2013)
 
Computer Programming - Skills And Traits Programmers Possess
Computer Programming - Skills And Traits Programmers PossessComputer Programming - Skills And Traits Programmers Possess
Computer Programming - Skills And Traits Programmers Possess
 
Telangana Aerospace
Telangana AerospaceTelangana Aerospace
Telangana Aerospace
 
No More Excuses
No More ExcusesNo More Excuses
No More Excuses
 
Telangana Aerospace
Telangana AerospaceTelangana Aerospace
Telangana Aerospace
 
Telangana Aerospace
Telangana AerospaceTelangana Aerospace
Telangana Aerospace
 
Telangana Aerospace
Telangana AerospaceTelangana Aerospace
Telangana Aerospace
 
Ob news pp presentation
Ob news pp presentationOb news pp presentation
Ob news pp presentation
 
Jaringan tumbuhan 1
Jaringan tumbuhan 1Jaringan tumbuhan 1
Jaringan tumbuhan 1
 
HIV Aids: Faces do Envelhecimento 2015
HIV Aids: Faces do Envelhecimento 2015HIV Aids: Faces do Envelhecimento 2015
HIV Aids: Faces do Envelhecimento 2015
 
Mehiläiskasvit. Tarja Ollikka 2005
Mehiläiskasvit. Tarja Ollikka 2005Mehiläiskasvit. Tarja Ollikka 2005
Mehiläiskasvit. Tarja Ollikka 2005
 
Interconnection Network
Interconnection NetworkInterconnection Network
Interconnection Network
 
Laporan tahunan kelab/persatuan & sukan/permainan
Laporan tahunan kelab/persatuan & sukan/permainanLaporan tahunan kelab/persatuan & sukan/permainan
Laporan tahunan kelab/persatuan & sukan/permainan
 
Cap1 pdf
Cap1 pdfCap1 pdf
Cap1 pdf
 

Similar to Kelly Maric2015

Shannon K Watson Resume 9-08-2016
Shannon K Watson Resume 9-08-2016Shannon K Watson Resume 9-08-2016
Shannon K Watson Resume 9-08-2016Shannon Watson
 
000 Brad E Magro PMP Resume September 2016
000 Brad E Magro PMP Resume September 2016000 Brad E Magro PMP Resume September 2016
000 Brad E Magro PMP Resume September 2016brad magro
 
Tony Adamski Resume 04-21-15
Tony Adamski Resume 04-21-15Tony Adamski Resume 04-21-15
Tony Adamski Resume 04-21-15Tony Adamski, PMP
 
MarkWeinmannResume11-15Final
MarkWeinmannResume11-15FinalMarkWeinmannResume11-15Final
MarkWeinmannResume11-15Finalmarkweinmann
 
SuneelCoverLetter-Manager
SuneelCoverLetter-ManagerSuneelCoverLetter-Manager
SuneelCoverLetter-ManagerSuneel Kolluru
 
Mercado Program-Project Manager Executive Resume v3
Mercado Program-Project Manager Executive Resume v3Mercado Program-Project Manager Executive Resume v3
Mercado Program-Project Manager Executive Resume v3vic mercado
 
Shruti Amin-Resume updated 12-27-15
Shruti Amin-Resume updated 12-27-15Shruti Amin-Resume updated 12-27-15
Shruti Amin-Resume updated 12-27-15Shruti Amin
 
Resume of Eric McCaw
Resume of Eric McCawResume of Eric McCaw
Resume of Eric McCawEric McCaw
 
Carlos Sousa\'s Professional Profile
Carlos Sousa\'s Professional ProfileCarlos Sousa\'s Professional Profile
Carlos Sousa\'s Professional Profilecarlos-sousa
 
M. Jezsik Resume 031116
M. Jezsik Resume 031116M. Jezsik Resume 031116
M. Jezsik Resume 031116Marilyn Jezsik
 
Kschut_resume_pm
Kschut_resume_pmKschut_resume_pm
Kschut_resume_pmKathy Schut
 
Lisa Christensen 2011[1]
Lisa Christensen 2011[1]Lisa Christensen 2011[1]
Lisa Christensen 2011[1]pugpal
 

Similar to Kelly Maric2015 (20)

Shannon K Watson Resume 9-08-2016
Shannon K Watson Resume 9-08-2016Shannon K Watson Resume 9-08-2016
Shannon K Watson Resume 9-08-2016
 
Stacy Stephens
Stacy StephensStacy Stephens
Stacy Stephens
 
000 Brad E Magro PMP Resume September 2016
000 Brad E Magro PMP Resume September 2016000 Brad E Magro PMP Resume September 2016
000 Brad E Magro PMP Resume September 2016
 
Tony Adamski Resume 04-21-15
Tony Adamski Resume 04-21-15Tony Adamski Resume 04-21-15
Tony Adamski Resume 04-21-15
 
MarkWeinmannResume11-15Final
MarkWeinmannResume11-15FinalMarkWeinmannResume11-15Final
MarkWeinmannResume11-15Final
 
Mitch cerrone resume
Mitch cerrone resumeMitch cerrone resume
Mitch cerrone resume
 
KEM PM Resume 2016
KEM PM Resume 2016KEM PM Resume 2016
KEM PM Resume 2016
 
kelechi-m.-chinagorom - Main1
kelechi-m.-chinagorom - Main1kelechi-m.-chinagorom - Main1
kelechi-m.-chinagorom - Main1
 
SuneelCoverLetter-Manager
SuneelCoverLetter-ManagerSuneelCoverLetter-Manager
SuneelCoverLetter-Manager
 
Mercado Program-Project Manager Executive Resume v3
Mercado Program-Project Manager Executive Resume v3Mercado Program-Project Manager Executive Resume v3
Mercado Program-Project Manager Executive Resume v3
 
Neisha Grainger CV
Neisha Grainger CVNeisha Grainger CV
Neisha Grainger CV
 
Shruti Amin-Resume updated 12-27-15
Shruti Amin-Resume updated 12-27-15Shruti Amin-Resume updated 12-27-15
Shruti Amin-Resume updated 12-27-15
 
Resume of Eric McCaw
Resume of Eric McCawResume of Eric McCaw
Resume of Eric McCaw
 
Kjf13a1 chron
Kjf13a1 chronKjf13a1 chron
Kjf13a1 chron
 
Carlos Sousa\'s Professional Profile
Carlos Sousa\'s Professional ProfileCarlos Sousa\'s Professional Profile
Carlos Sousa\'s Professional Profile
 
M. Jezsik Resume 031116
M. Jezsik Resume 031116M. Jezsik Resume 031116
M. Jezsik Resume 031116
 
Christopher Crescenzo Professional Resume3
Christopher Crescenzo Professional Resume3Christopher Crescenzo Professional Resume3
Christopher Crescenzo Professional Resume3
 
Kschut_resume_pm
Kschut_resume_pmKschut_resume_pm
Kschut_resume_pm
 
Siddesh
SiddeshSiddesh
Siddesh
 
Lisa Christensen 2011[1]
Lisa Christensen 2011[1]Lisa Christensen 2011[1]
Lisa Christensen 2011[1]
 

Kelly Maric2015

  • 1. Kelly Maric 404-545-2723 – kellymaric1@gmail.com Successfulexperienced Program/Project Manager professional with over 23 years of experience and a track record of efficiently and effectively executing a wide variety of strategic and tactical projects. With her over 20 years in telecom, over 1 year in healthcare and a few years in miscellaneous industries, Kelly has gained insight on many best practices. She is educated with two advanced degrees (an MBA and a Masters of Management and Leadership (MSM)). Experienced and highly effective change agent with companies recently sought after to complete severalshort term contracts for miscellaneous industry clients (see below). An excellent communicator who creates strong partnerships and engagement with diverse stakeholder groups. Highly effective at securing win-win outcomes. A team builder who had led the development of organizations overall project management and PMO capabilities. A history of leading projects through the full project lifecycle of initiation, planning, execution, monitor/control and closeout. Knowledge of Microsoft applications including MS Project, Word, Excel, Access, PowerPoint,SharePoint and Outlook. Strengths: Detail oriented, thorough, collaborative/facilitative, takes initiative, proactive, fun/inviting, outcome focused General Project Management Skills used across many positions: Delivered small, medium and large (concurrent) system project deployments/ implementations. Defined project outputs (small, medium and large scope for Enterprise and Divisional projects ranging from $75,000 to over 50M on time and within/under budget with quality results! Utilized the “Balanced Scorecard” approach to measure projects. Interfaced with stakeholders at all levels of the organization. Successfully led/managed cross functional/matrix teams of Business Analyst’s, Developers, Quality Assurance, Reporting, Operations, Marketing, Finance personnel. SPOC for operational and technical projects. Provided guidance and support to Project Teams ensuring quality products are delivered to meet/exceed client needs. Managed critical path for projects and controlled scope creep. Organizational change agent!  Created and managed project business cases, project charters, “deliverable(s) and scope” documents, BRDs (Business Requirements Documents), WBS’ (Project Plans), communications logs/plans, executive status reports, weekly PTMs (Project Team Meetings), CR’s (change requests), RAID logs, meeting agendas/minutes and best practices and lessons learned documentation. Cultivated strong relationships between project team members, clients and stakeholders. Managed enterprise projects, identified key resources conducted RCA (root cause analysis) and provided direction required in order to mitigate risk and meet/exceed program objectives. Successfully fostered projects through the requirements gathering, development and QA process launching technical deliverables into production. Ensured governance for projects. Worked in SDLC both Agile and Waterfall environments and through the stage/gate/milestone processes. Managed projects using PMI/PMP methodologies. Lead (organized, planned, designed built, and executed/implemented and monitored) applications infrastructure projects. Established BPI (Business Process Improvement) initiatives for Program/Projects. Educated other PM’s to effectively cut costs and time from projects saving company $’s. Led and participated in UAT sessions for technical projects finding and correcting bugs/effects. Negotiated/est ablished project SLA’s. Conducted gap analyses and resolved issues if/when encountered. Provided “Go-Live” support as well as “Production Support” for assigned projects. Adapted existing methods and procedures to create alternative solutions to moderate/complex challenges. Forecasted and managed/ tracked project financials (forecast, budget, Fixed Labor, FTE, margin, etc.) and resource utilization. Established and managed KPI’s for assigned projects. Utilized JIRA and Remedy ticketing systems for IT requests. Managed onshore and offshore Project Teams from 5-7 resources (project) to over 300 resources per (Program) team/work stream. Trained other PM’s and project resources on best practice business process and standardization. Focused on Projects maintaining the “Project management triad,”- Scope/Quality, Cost, and Schedule. Responsible for successfulvendor management and task facilitation. Document current and future state processes, find gaps in processes.
  • 2. Industry – Telecommunications – Total industry time = 20 years 2months Company Position Duration Position Position Duration COX Communications Operations Program Manager – promoted to Business Process Standardization Manager October 2006-May 2009 (2yrs/8mos) Sprint Project Implementation Manager – Business Process Improvement Sept 1994-August 2002 (8 years) Bell South Sr. Marketing Strategy Manager Nov 2005- Oct 2006 1year and 1month Consolidated Communications Operations Manager (Call Center) August 1991 August 1993 (2 years) Bright House Networks Director – Product Marketing and Implementation Aug 2002- Nov 2005 3 years and4 months AT&T Operations Manager (Call Center June 1988 July 1991 (3 years 1 month)  COX – Business Process Improvement/Standardization – Delivered performance improvements through capturing synergies from business process redesign and standardization. Responsible for ensuring the consistent use of “ONE COX” standard process across the 18 different Divisions of the organization. Successfully project managed the transition of the company from a functional, to a process based organization. Established and executed cross-company roadmap creating culture change within COX. Program Manager for, “Billing, Ordering and Know the Customer,” CRM programs  Cox – Business Process Improvement/Standardization – Aligned 18 COX Divisions to use standard Billing, Ordering and “Know the Customer” tools yielding standard measurements/benchmarks across allDivisions. Managed the full project management life cycle for a portfolio of business process related initiatives. Managed resources to maximize productivity and reduce costs.  Cox – Business Process Improvement/Standardization - Defined and implemented best practice business processes across a range of product categories. Established organizational process KPI’s. Provided value adding analytic data from multiple sources including sales, inventory, product, and customer databases to create integrated views that could be used to drive decision making on process and organizational redesign. Created and delivered training documents and classes to end-users based on revised processes.  COX – Program Operations Manager – Program Manager responsible for the 18 Division implementation of breakthrough innovative cable television video technology (SDV – Switched Digital Video) with a $20M budget.  COX – Program Operations Manager - Partnered with IT, engineering and external vendors to deliver a range of products and services. Managed RFP activity for business process standardization projects. Negotiated RFP’s with external vendors. Responsible for coordination of multi-site efforts for external vendor project implementation coordination.  COX – Program Operations Manager - Led training creation for call center personnel re newly created HSD, Video and voice products and services. Facilitated marketing and IT projects that resulted in higher customer counts of COX Products and services (TV, Video, Voice and internet). Established product bundles that would be at price points customers would purchase. Managed product portfolios desired by customers and set price points for Business and consumer customers.  Bell South – Sr. Marketing Strategy Manager - Shaped marketing strategy and execute marketing plans within the Southeastern USA (BellSouth’s 9 state region). Provided continuous market insight into customer relationship, buying trends and competitive landscape. Implemented Marketing campaigns utilizing MIS resources.  Bell South – Sr. Marketing Strategy Manager - Created marketing strategy for new and existing products and services. Brought new products to market (Voice/Data product bundles). Devised strategic and tactical action plans to mitigate risk of customer churn. Instituted CRM campaigns. Utilized PRIZM profile data to market effectively. Delivered ongoing analysis on market segments, target client profitability. Strategic focus on “data.”  BrightHouse Networks – Marketing Strategy Director/Project Management – Responsible for the successful implementation of Telecommunications Sales and Marketing (Video, Voice and HSD) projects/CRM campaigns coordinating efforts between the Marketing, IT, Operations and Finance teams for the Orlando and Tampa MSA’s.  BrightHouse Networks – Marketing Strategy Director/Project Management – Hosted focus groups yielding strategic recommendations to Sr. Management on the direction of the industry and the market. Delivered improved core business intelligence by researching and gaining key insights into the strategic pulse of the marketplace (Competitive Intelligence).  Sprint – Award winning High Speed Data Sales Manager promoted to Business Process Improvement Manager to assist other managers in avenues to increase their sales and be more efficient and effective navigating the tools needed to complete enrollment of new customers (or upgrading existing customers).  Consolidated Communications – Sales and Quality Assurance Manager of 150 Associates.  AT&T American Transtech – Sales and Training Manager of various AT&T “ReachOut” programs.
  • 3. Industry – HealthCare (Total industry time = 1 year 4 months) Company Position Duration Position Position Duration Optum Health IT Implementation Program Manager Jan 2014 Jan 2015 (1 year) Florida Hospital RCFO – Project Manager Jan 2015 - April 2015 (4 months)  Optum Health - Managed CRM Software/hardware Implementations and ongoing production support/deployments of strategic call center health care programs for leading industry clients.  Optum Health – Successfully created customized, unique CRM programs to ensure healthcare requirements and regulations were maintained (HIPPA standards).  Florida Hospital – Managed projects yielding increased patient payout for services rendered (captured otherwise lost revenue).  Florida Hospital – Responsible for the re-engineering of the PreAccesswork group so they could work through ALL aspects of a patient’s account (benefits, authorization, iResolve, Cerner,IC10). Industry – Misc/Contract (Total Misc/Contract time = 1 year11 months) Company Position Duration Position Position Duration The Home Depot Enterprise Information (EIS) Project Manager June 2013 - Aug.2013 (3 months) contract iGPS Project Manager Business Process Feb 2012 April 2012 (3 months) contract The Weather Channel Integration Operations Program Manager Dec 2012 - Mar. 2013 (3 months) contract Cooper Industries Project Implementation Manager April 2011 December 2011 (9 months) Orange County Public Schools Enterprise Project Manager June 2012 - Oct. 2012 (4 months) contract  The Home Depot - Responsible for moving Home Depot’s EDW (enterprise data warehouse) from Austin Texas to Atlanta Georgia – the largest data center relocation project in the history of the Home Depot!  The Home Depot – Brought on as PM because previously the project was not well documented, the previous PM was let go and because the project was so complex HD needed FOCUS on project execution (which I provided).  The Home Depot - Managed many 10 different infrastructure and application work streams/projects in the data center relocation program (BAR [back-up and recovery],ParAccel[Linux] relocation, BI [business intelligence], Mastero,Supply Chain, Unica, Tableau, Microstrategy, Antenna and the Analytics Cube).  The Home Depot – The Integrated Master Project Plan for the data center relocation (all workstreams) had over 1,600 tasks and over 300 project team resources.  The Weather Channel - Consolidated the Internal IT Marketing and Sales system (SalesForce) from 3 added business units (the Weather Channel acquired WSI, WxC and Weather Underground) that were in various stages of the Project Life Cycle.  The Weather Channel – Facilitated multiple SDLC system/software integrations, legacy system conversions and release management for large weather centered organizations.  Orange County Public Schools - Managed projects Including ERP/EPM,enrollment process and other IT projects/initiatives. Strengthened project management processes and PMO capabilities (instituted the “Project Packet”). Assisted the PMO Director in the build-out of the PMO organization, and in the design and roll out of enhancements to project methodologies and change governance. All OCPS projects were started and finished within a short time period (over the school/summer).  iGPS – Business Process Project Manager - Reviewed designed and introduced streamlined and standardized end- to-end business processes supporting new client implementations.  Cooper Industries – Customized and rolled out EPM (Enterprise Resource Management) tool which consolidated MSP, SharePoint and Dashboards allowing for a FULL picture as to where ALL of the organizations projects were in their project lifecycles. Provided e-learning training to ALL PM’s across the world (Europe, Asia, USA, South America and Canada) as to how to effectively and efficiently use the EPM tool. EDUCATION MBA – Masters of Business Crummer Graduate School Graduation May, 2004 Orlando Florida MSM – Masters of Management and Leadership Troy State University Graduation December, 2007 Orlando Florida BS – Bachelors of Science (Communications) Warner Southern College Graduation May, 2000 Lake Wales Other Training – Six Sigma Green Belt and various other PMI PM Boot camps.