1. 1
MARY T. BOGEN
SUMMARY
A proventeamleaderandpartner, dedicatedtocustomerservice andproactive problemsolving.Naturallycuriousanda
quicklearner,withproven experience inavarietyof media.Demonstratedexperienceinconnectingwithcustomersina
warm way,to buildpositive relationships andloyalty.
PROFESSIONAL EXPERIENCE
Target – Madison,Wisconsin,2005 - Present
A 300+ employee,1,800+ transaction-a-dayretailestablishmentinWestMadison.
SoftlinesLeader – 2014 - Present
Lead the dailystaff taskand breaktime assignmentsforthe entire store,followingupthroughoutthe daytoensure staff is
meetingexpectedtimegoals.Leadateamof 4-5 daily teammemberswithinthe clothingandaccessoriesdepartments,
ensuringthatkeyareasare presentedwell andthatthe teamis planningaheadforchangesinpresentations, displaysand
newclothingcollections.
 Followingthe releaseof the popularCartwheelApp,createdacustomsetof templatesforin-storesignage aswell
as a tutorial for printingandplacement. ThisassistedourCartwheelsalespercentage inbecomingthe highestin
the districtwith4.3% of all total Target Westsalesattachedto Cartwheel.
 Commendedformyapproachto a specificmerchandiseproblembyavisitingTargetexecutive,whoTweeteditout
company-wideandimplementeditasstandardoperatingprocedure.
GuestService Team Leader – 2012 - 2013
Createda positive front-of-store experience forguests.Oversaw the checkoutprocess,the GuestService Desk,the photo
counterand Target Café.Responsibleforleadingthe teamtoa positive overallGuestExperiencemetricpercentage.
 Trainedteammembersonthe sale of the Target REDCard to promote brandloyalty.
 Keptour GuestServices score ata steady90% or above throughoutmytenure.
 Assistedwiththe promotionof fourdifferentteamleads,andledhiringandcoachingstaff.
 Engagedwithguestsduringthe checkoutprocess,ensuring thatall issuesthatarose were dealtwithinaspeedy
and courteousmanner.
 Keptabreastof currenttechnologiesandbasictroubleshooting,toassistthe Service Deskwhenissueswith
electronicsarose.
 Responsible forregistermaintenance andbasicrepair,aswell asotherGuestExperience technologiessuchas
PDAs,LPDAs,iPADs,iPODs,walkies,hipprintersandprice scanners.
 Responsible forcontactwithClientSupportServices,ourtechsupportline.
 Trainedonhow to retrieve transactionandvideoinformationfromourdatabase usingourInsidePOSsystemand
searchdata. Responsible forusingthisknowledge tosearchfortransactionsforguestsor law enforcementlooking
to findfurtherinformationaboutatransaction.
(608) 692 - 6304 Bogen.Mary@gmail.com
www.linkedin.com/in/marybogen

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Electronicsand Entertainment Team Leader – 2010 - 2011
Oversawthe Electronics&Entertainmentdepartment,aswell asToys& SportingGoods.Leda teamof 6-8 people in
recommendinganddemonstratingelectronicproducts,andupsellingaccessories.
 Ledthe teaminachievingconsistently green-ratedGuestService scoresthroughthe durationof myleadership.
 Researchedthe productsinmydepartmenttobetterassistthe guestsandincrease salesinmydepartment.
 Assistedguestsviaphone andinperson,helpingtroubleshootelectronicstheyhadpurchasedinstore. Thisledto
reducedin-store returns.
 Redesignedthe templateforthe weeklyleadershipreportstobe customizable anddepartmentspecific,whichwas
adopteddistrictwide.
PresentationTeam Leader – 2009
Leda teamof 4-8 people eachnighttoplanand execute displaysandaisle transitionsthroughout the store ona daily,
weeklyandmonthlybasis.
 Ledthe operationsof the team,includingplanningall logistics,hiringandscheduling.
 Increasedthe total efficiencyof store presentationbycreatinganorganizedsystemforsignage,dependentupon
expirationdates,arrival andlocation.
 Improvedthe organizationof backroommerchandise,whichbalancedworkloadamongthe teamsandimproved
backroomdata integrity.
LogisticsTeam Leader – 2006 - 2008
Leda nightlyteamof 35+ (total rotatingteamof 80+) to complete routineprocessof truckunloads,full sales floorrestock
and backstockprocess,leavinga resetstore forthe morningteam.
 Advocated forbackroomdata integrity,ensuringthatlocationaccuracywasa highpriorityand covered thoroughly
duringtraining,whichledtoplacinginthe top20% inthe districtfor backroomlocation accuracy.
 Inheritedafailingtrainingscore,and turneditaroundto the besttrainingscore withinour58-store districtintwo
months.
 Implementedaculture of employee safetybyactivatingateamrewardsystemforsafetystreaks,whichleadto195
dayswithouta safetyincident.
 Createda systemtocommunicate whether safety lockswere inplace onemptytrailerstoprevent employee
accidents.
MediaConsultant, North WestSide Irish– Chicago,Illinois,2003 - 2004
A small non-profitorganizationinNorthWestChicagothatruns year-roundfooddrivesandraisesmoneyforMisericordia,
a home for childrenandadultswithphysical andmental disabilities.
 Designedthe formerNorthWestSide Irishlogoandwebsite,andprovidedwebsite support.
 Photographedeventssuchasthe popularNorthWest Side IrishParade,whichprovidedthe organizationwith
mediacoverage andreceivedaCertificateof AppreciationfromThe Cityof NorwoodPark.
 Designedabumpersticker,whichraised$1,500 for Misericordia.
(608) 692 - 6304 Bogen.Mary@gmail.com
www.linkedin.com/in/marybogen

3. 3
EDUCATION
General EducationDegree – Madison,Wisconsin
 HD Jacobs High School – Algonquin, Illinois
 Homeschooled– Chicago,Illinois
RELATED ACTIVITIES
Owner/Operator/Creator, Foxand Sparrow FotoBooth – Madison,Wisconsin,2012 - Current
Builta fullyoperational,retro-style,mobile photoboothfromscratchwithnopreviouscarpentryexperience.It includes a
built-inmonitor,apushbutton,a printer,aforward-facinglightandrunsona laptop.
 Hiredto hostevents throughoutthe Madisonarea.
 Donatedmytime and boothto charityeventsdirectlybenefitingnon-profitorganizations,includingthe Arthritis
Foundation,the MultipleSclerosisFoundationandthe CreekDaySchool.
Freelance Photographer– Chicago,Illinois,2002 - 2011
 Providedphotographyservicestolocal media,small recordlabels,modelportfoliosandcompanywebsites.
(608) 692 - 6304 Bogen.Mary@gmail.com
www.linkedin.com/in/marybogen