Olivia Pagalilauan has over 11 years of experience as a Settlement Specialist and Senior Settlement Officer at the Canadian Imperial Bank of Commerce, with responsibilities including reconciling daily trades, testing new systems, and liaising with clients, brokers, and transfer agents to resolve issues. She has a strong track record of managing tight deadlines and resolving problems, as evidenced by her multiple awards and citations for her work. Her resume provides details of her employment history, qualifications including an MBA and Bachelor's degree, and availability of references.

1. Olivia Pagalilauan Page 1
Olivia Pagalilauan
mpagalilo@yahoo.com
716-444-8594
1715 Northwood Drive, Williamsville, New York 14221
Career Profile
Settlement Specialist with extensive experience in trade tracking, instructing, pre-matching
and settlement of equity trades for Asia, Europe and Exotic markets. Strong track record in
cash and depot reconciliation, client service, thus, consistent Achievers Awardee for Plus
One service. Member of the Project Team and tester in the transition of European markets to
T2S. In-depth knowledge of settlement applications such as Swift, Euroclear, DTCC, DTCC-
EPIM, BONY, Gloss, ADP-Broadridge. And, presently working in one of the biggest Bank in
Canada – Canadian Imperial Bank of Commerce for 11 years now.
Summary of Qualifications
 Familiarity with trade settlement’s applications and market practice for Asia, Europe
and Exotic markets
 Demonstrate success in time management
 Proven good rapport with colleagues, bank’s clients, transfer agents, brokers and
traders
 Proven ability to work well under pressure with tight deadlines
 Strong communication both verbal and written
 Proficient in Microsoft (Word, Excel and Outlook)
Personal Attributes
 Analytic thinker, Communicator, Consensus Builder, Service Oriented, Initiative,
Adaptable & Team player
Awards and Citations
 August 2016- Team Awardee for the success of Taiwan market
 August 2014 – Employee of the month
 2014 1st
Quarter – Achievers Awardee for Plus One Service
 2013 1st
Quarter – Achievers Awardee for Plus One Service
 2012 2nd
Quarter – Achievers Awardee for Plus One Service
 2011 1st
Quarter – Team Awardee
 2007 2nd
Quarter – Achievers Awardee for Plus One Service
Employment History
Settlement Specialist
January 15-Present
 Reconcile Daily breaks (cash and depot) for the Department and ensure that all
breaks are adjusted before the day’s end

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 Checked accuracy of reasons of failed international equity trades
 Testing of new settlement applications and system upgrades
 Prepare and reconcile month-end reports and attestations
 Contact traders, Front Office regarding unmatched and fail trades needing escalation
 Contact agents/brokers regarding escalated issues on security movement, eligibility
and processes
 Liaise with transfer Agents regarding transfer in/out of securities
 Provide data, supporting documents needed by Audit
 Verify Swift trade instruction of other members of the Team
 Check funding of cash depot to avoid overdraft fees/penalties
 Update the Department Process and Procedures regularly
 Attend meetings for updates, new projects when required
 Act as contact person in the Department in the absence of Supervisor
Senior Settlement Officer
July 2008-December 2014
 Instruct trades received from the Middle Office (Toronto & London)
 Using the COGNOS Report, tracks trade to avoid missing trades and to ensure that
all trades are booked in the ADP system
 Prematch trades on SD-1 with counterparties, amend trades for any discrepancies
for unmatched trades to ensure that trades settle on settlement dates to fail fees or
possible buy-in
 Funds depot to ensure sufficient funds for buy trades and to avoid fails due to
insufficient fund
 Settle trades on settlement date and on timely basis
 Process journal entries, clean tags of settled trades
 Balance accounting entries to ensure that correct journal entries were processed and
to avoid firm breaks
Settlement Officer
April 2005-June 2008
 Responsible for London equity trades for institutional clients
 Check sufficiency of share holdings of London clients
 Process and pay the clients for all Buy trades if shares are available
 Receive payment of Sell trades
 Process accounting entries versus depot and Vostro accounts
 Process DWAC/DTCC free deliveries to other Brokers
 Advice clients for short trades and failing trades
GIC Processor/Data Entry Operator (Temp)
January 2005-April 2005
 Process GIC applications from the Branch
 Perform other related activities as assigned by Supervisors
Business Support Specialist (Temp)
February 2004-January 2005
 Process RRSP application from the Branch
 Perform other related activities as assigned by the Supervisor

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• Manage Smithsons’ public relations activities including regular updates and press
releases to media and industry associations.
• Oversee Smithsons’ public relations strategy, including fostering relationships
with media, issuing media releases and providing key messages on relevant
issues.
Employment History
January 2015-Present Settlement Specialist
Canadian Imperial Bank of Commerce, Toronto
July 2001-December 2014 Senior Settlement Officer
Canadian Imperial Bank of Commerce, Toronto
April 2005-June 2008 Settlement Office
Canadian Imperial Bank of Commerce, Toronto
January 2005-April 2005 GIC Processor/Data Entry Operator (Temp)
Canadian Imperial Bank of Commerce
February 2004-January 2005 Business Support Specialist (Temp)
Canadian Imperial Bank of Commerce
Education and Qualifications
Master of Business in Marketing, Saint Paul University, Philippines
Bachelor of Commerce majoring in Economics, Saint Paul University, Philippines
References
Available upon request.