Kayln Dwyer is seeking full or part time employment utilizing her Business Management Diploma. She has over 5 years of call center experience and leadership skills developed through various roles including Team Lead, Front End Supervisor, and Warehouse Manager. Kayln has strong communication, time management, and problem solving abilities with certifications in Google and Sage 50 accounting software.

1. Kayln Dwyer
kaylnkdwyer@outlook.com
35 VeronicaDrive
Apt202B
Halifax,NS
B3N3A3
Objectives
I am currently lookingtoobtainfull orpart time employmentinapositionsuitedformyabilities.Ihave
a BusinessManagementDiploma,andwouldliketo utilize myknowledge inanenvironmentthatIcould
excel aswell as make a difference in.
Education
MacTech Distance Education
2015| Diploma
• ComputerizedBusinessManagement
• Google Certified –I have an ‘Educator Level 1Google Certification’, whichvalidates
advancedtechnologyintegrationskills.
• Sage 50 (formerlySimplyAccounting)–Certified
Experience
Target CanadaDecember 2014 – May 2015
Team Lead/FlowTeam/FrontEnd Supervisor
WithTarget, I wasbroughtin as “FlowTeam”.ThismeantI was amongstthe firstfew there inthe early
morningstobe able tounloadthe trucks and getthe product outonto the floor.Fromthere,Ishowed
great attitude andabilitytomanage a team, soI was thendeemedTeamLead.ThismeantIwouldhave
to keepmyteamon task,makingsure breaksand lunches,andall workwasmeetingstore standards.
Whenwe heardthat we wouldbe closing,andTarget wouldbe pullingoutof Canada,we had to then
meetwithanagency toproperlydepleteall of Target’sinventoryinacareful,money-wiseway.Iwas
thenofferedanypositionthatneededfilling.IworkedasFrontEnd Manager, Closer,StarbucksBurrista,
Back Cash,etc. (ROE AVAILABLE)
Web.ComJuly2013 – March 2014
Marketing Consultant
In thispositionIwasresponsible forinboundandoutboundcold&warmsalescalls.Ihelpedbusinesses
marketthemselvesviasocial media,aswell asthroughGoogle.Ispentas muchtime as necessaryto
figure outwhatproduct fitmy client’sneedsperfectly.Iansweredanyandall questionswiththe utmost
knowledge,makingsure toensure myclient’sconfidence inourproducts.Iwastop inmy salesteam,
whichwenthandinhand showcasingmydedicationtomyposition.

2. AT&T Work-From-HomeCall Representative- January2013 – May 2013
Convergys - 60 HighfieldParkDrive,Dartmouth
WithAT&T, I helpedcustomerswithanyandall questions/problemsregardingcellulardevices. Iassisted
inthe purchase of products,billingrelatedquestions/issues,aswell asthe overall generalknowledge of
all productsand servicesthatAT&T offered.Iwasa work-fromhome agent,andwasresponsible for
gettingmyself upandat mydeskon time.Ihad to follow astricttime-managementscheduleasIwas
alsocompletingmyDiplomaatthe time,andhad to workwithverylittle tonosupervisionmostof the
time. Unfortunately,ConvergyslosttheircontractwithAT&T,and I wasletgo because of this. (ROE
AVAILABLE)
WarehouseManager- August 2012 – December 2012
CanadianTire - Spryfield,NS
Originallyhiredonas‘help’forredoingthe inside store afterithadbeenpurchasedbyanotherowner.
From there,Ishowedgreatenthusiasmforworkingwithateam, aswell asbeingable tokeepmypeers
on track, soI endedupbeingofferedthe WarehouseManagerposition.Thispositionincluded,butwas
not limitedtothe following:Correcting,creating,andcheckingall BOL’sastrucks came in andout with
product,loading& unloadingall producttrucks,including53’trailers3+ times aweek.Preparingall
returnsto go back,includingall invoices. Keepingmycrew ontrack, as we were inthe middle of
renovationssowe alsohadto do an inventorycountof nearly6 milliondollarsinproduct.Myday
usuallystartedat4:30am, and ended aslate at 9:30pm if the dayhad a lot instore for me.I like to
recognize thatas to showmyworkmanshipforanypositionIhold. Unfortunately,due tothe amountof
people hiredatthe time of renovations,Iwasletgofor lackof work.(ROEAVAILABLE)
Blue Ocean Call Center – September 2010-January 2012
BayersRoad, Halifax,NS
At Blue OceanI workedforan Online Grocer (FreshDirect).Iwasresponsibleforplaing upwardsof 100
ordersa day by phone;receivingpayment;settingupaccounts,aswell as creatingaccountsfor new
clients.Iwasresponsibleforsolvingdeliveryissues,missingitems,etc. Superbcustomerservice wasa
must,as Blue Oceanwonthese contracts basedonabove standard,industryleadingcustomerservice.
Skills
• Great communication/interpersonal skills
• A strongleader
• Level 1 Google Certified
• 5+ yearscall centerexperience
• Can leada group,and alsoworkwell ina group
• Superbtime managementskills
• Work well underpressure
• Great self-managementskills
• Sage 50 (FormerlySimply Accounting) certified
•