1. Mark A. Jockel, MBA
121 Cherry Lane Phone: (412) 370-6171
Aliquippa, PA 15001 majockel@comcast.net
www.linkedin.com/in/majockel
PROFILE
Efficient, dependable and and ambitious professional with seven years’ experience in a public school
environment and over twelve years of consulting, training and instruction experience in a corporate
environment. A focused team player who takes initiative to present significant information in an engaging
manner through detailed and organized research. Extensive knowledge in education, training, and marketing.
SKILLS AND ACCOMPLISMENTS
Education and Training:
Excellent instructional, verbal and written skills
Strong focus in imparting subject matter / knowledge to individuals in educational and business settings
Specialization in computer classes taught include Visual Basic,Java, Microsoft Office that includes
Word, Excel and PowerPoint
Business subjects taught in high school and college level school include accounting, financial literacy,
marketing, public speaking, customer service and critical thinking
Completed medical device training and support to over 2,000 patient end users with less than one percent
return
Communication and Customer Service:
Established and maintained customer rapport with key decision makers (i.e. Bio-med, Nurse Manager,
Materials Manager, Physicians, etc.) to support their endoscopy equipment service requirements and
leverage relationships to assist in the growth of service business
Received and maintained an excellent customer satisfaction rating consistently exceeding 98% from both
physician and end user
Computer and Analytical Skills:
Proficient knowledge of Microsoft Word, PowerPoint and Excel
Exceptional ability to quickly function within any business application
Reduced customer repair costs by reviewing utilization analysis reports, service contract performance and
cost consumption versus elapsed
EMPLOYMENT HISTORY:
Business Education Teacher, Institute of Medical Careers, Pittsburgh, PA 2015 – Present
Prepare and deliver lectures to undergraduate students on topics such as public speaking, critical thinking,
customer service and Microsoft Office
Prepare course materials such as syllabi, assignments and handouts
Maintain student attendance and grades
Initiate, facilitate and conduct classroom discussions
Substitute Teacher, Kelly Educational Staffing, Pittsburgh, PA 2015
Provide day to day teaching in various schools covering different disciplines of study
Business Education Teacher, Ronald C. Mulholland, Wheeling, WV 2014 – 2015
Juvenile Detention Center – Grades 6 – Post High School Level
Continuously taught, reflected,and modified skills by providing students with original assignments,
personal folders for assignments, and constantly monitored students to ensure rules and regulations were
properly followed
Adapted lessons due to student turnover
Prepared and tutored students for general education diploma
2. Mark A. Jockel, MBA Page 2
On-Line Business Education Teacher, Ed Options Academy, Bloomington, MN 2013-2014
Continuously monitored student progress in order to ensure they were on task
Provided feedback to student inquiries
Graded assessments and papers
Posted availability to students on times available via phone or email
Endoscopy Support Specialist, Olympus America, Inc., Center Valley, PA 2012-2013
Trained personnel for the quality/functionality, maintenance, cleaning/sterilization, handling/storage
of endoscopy equipment
Assisted in the creation of training content and curriculum under management’s supervision
Provided customer support and endoscopy service support calls to provide solutions for the client’s
equipment issues
Secured and grew Olympus service repair business through the promotion of Service Contracts
Provided meeting and trade show support as required. Conducted equipment demonstrations, present care
and maintenance courses,and in –service training etc.
Pittsburgh Public Schools, Pittsburgh, PA 2006 – January 2012
Business Education Teacher
Employed” problem of the day” to reinforce previously taught skills, prepare students for completion of
course, and encourage making connections across the curriculum
Facilitated tutoring Monday through Thursday before and after normal school hours
Created original assessments for each text in the curriculum
Used original PowerPoint designs in order to facilitate learning of subject matter
Summer Programs:
Teacher, Summer Dreamers Academy – Pittsburgh Public Schools 2011
Research for Better Teaching – training program through Pittsburgh Public Schools 2010
Summer counselor for autistic children, PLEA, Wilkinsburg, PA 2008 - 2009
CCS Medical (purchased Medical Express Depot 2004), Wexford PA
Diabetes medical device training, education, meeting facilitator, trade show representative
Account Manager, CCS Medical 2004 – 2005
Territory Manager, Medical Express Depot 1993 – 2004
Presented group in-service diabetic related product usability training, medical device training and
educational services as required to physicians, medical staff and device end users
Responsible for providing medical device training and support to specialty physicians and their staff
Repeatedly acted as keynote speaker on medical topics for group presentations to medical staff / end users
Led multiple monthly diabetes support groups as meeting facilitator with appropriate medical staff
Lead person as on site company representative for event planning for trade shows and health fairs
Presented review of instruction on insulin delivery device technology with decision makers at all major
hospitals in Pennsylvania, West Virginia and Ohio
VOLUNTEER:
Diabetes Camp for Children 2004-2005
Lighthouse – Butler County Food Bank 2006
EDUCATION AND CERTIFICATION
Robert Morris University, Moon Township, PA
PA Secondary Teacher Certification - Business, Computer and Information Technology 2008
Waynesburg University,Waynesburg, PA
MBA - Applied Business, December 2005
BS - Business Administration and Marketing, December 2003