1. Résumé –Mark L. Hotz – BA, DTech, MSc
504-70 Richmond Street, New Westminster, BC V3L 5S8 - Phone: (778) 887-4689 – mlhotz@gmail.com
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Career Objective:
My goal is to help organizations save time and money implementing and applying computer technology to their business or projects; also striving to
provide my years of diverse experience in areas of IT and GIS technology, management, project management, business analysis, and research.
Highlights:
 Managing GIS data and IT projects  Managing GIS security and system backups  GIS and IT Business Analysis experience
 Scope/out of scope documentation  Strong interpersonal skills/relationship building  Business requirements gathering experience
 Business process mapping and modeling  Strong technical/executive communication skills  Excellent communication/presentation
 Project Management experience  ESRI Suite and Autodesk experience  Management experience
 Sales and Marketing experience  Supervising and supporting staff  MS Office, Project, Visio, and Google Docs experience
 GPS experience  Security cleared – Level II Secret [Dec 2012]  Programming/Scripting experience (Python, AML, HTML)
Professional Experience:
June 2013 – September 2013 [Temporary Consulting Contract]
Project Manager, University of British Columbia, Vancouver, BC, Canada
Wayfinder mapping and GIS Governance projects
Duties and Responsibilities
 Managed the progress of the UBC Okanagan Wayfinder Mapping project
 Led the GIS Governance and documentation project
 Liaised with end users and senior managers to gather and document business requirements
 Worked with end users and senior managers to help steer direction for centralized GIS model
 Managed timelines budgets, and created workflow diagrams
 Facilitated meetings with senior managers, end-users, and information gathering sessions and workshops
 Wrote project management plans, system requirements specifications, scope documents, and governance documentation
 Worked closely with vendor/consultant on graphics requirements for Wayfinder project
 Wrote technical, staffing, and rules of authority reports, and change requirements for governance document
 Utilized MS Office Suite, MS Project, and MS Visio, Google Drive, Google Mail, Google Calendar, and Outlook for correspondence
Achievements:
 Was able to manage two projects simultaneously and have them successfully completed early and under budget
February 2013 – June 2013 [Temporary Consulting Contract]
Business Analyst, project management, City of Edmonton, Alberta, Canada
Various IT and GIS related projects
Duties and Responsibilities
 Worked on major Microsoft to Google transition project in addition to GIS and GPS related projects
 Wrote business case and project charter documents
 Worked closely with clients and senior managers to gather and document business requirements
 Worked with end users to determine current and future state business processes
 Modeled current and future state business processes
 Facilitated meetings and workshops
 Documented change management and user training requirements
 Managed project budgets, timelines, project plans, and scope
 Maintained a working relationship with project manager, management, and unionized staff to help steer decision making process
 Offered expertise, assessment, evaluation and solutions to various project related issues.
 Google Docs, Google Mail, and Google Calendar for correspondence documentation
July 2012 – October 2012 [Temporary Consulting Contract]
Business Analyst, TransLink, Surrey, BC, Canada
Field Asset Feasibility Study Project – Bus Stop Management System (ERP) Replacement Project
Duties and Responsibilities:
 Worked with clients to write project business case, business requirements, scope, systems specifications, test plans, and feasibility study
 Facilitated meetings, conference calls and software demonstrations with various departments and external organizations
 Evaluated, and recommended GIS software solutions and GPS applications to senior managers
 Conducted a cost/benefits comparison and option assessment – advised on change management
 Met with software vendors; organized meetings/workshops between IT staff and decision makers
 Created professional rapport between various departments, GIS data users, and project team within a unionized environment
 Utilized MS Office Suite, MS Project, and MS Visio and MS SharePoint
 Presented findings and results to the Project Sponsor and Steering Committee for selection of the preferred option

2. Résumé – Mark L. Hotz – BA, DTech, MSc
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May 2011 – October 2011 [Temporary Consulting Contract]
Management Systems Analyst (Project Manager, Business Analyst), City of Calgary, Alberta, CANADA
Duties and Responsibilities:
 Worked closely with clients and senior managers to gather and document business requirements within a unionized environment
 Wrote business case, systems specifications and helped with project charter
 Worked with end users and department managers to determine current and future business processes
 Managed project budgets, timelines, project plans, and scope, using MS Project and MS SharePoint
 Helped facilitate changes within business processes to assist with the solution
 Created Systems Architecture, and Database Analysis Designs as well as discussions of future GIS and GPS applications
 Maintained a working relationship with project manager, management, and staff to help steer decision making process
 Utilized MS Office Suite, MS Project, MS Visio and MS SharePoint
 Facilitated meetings and workshops with business and IT staff
July 2010 – May 2011 [Business Venture]
Safe Harbour Informatics, IT Support Franchise Owner, Surrey, Langley, Abbotsford, BC, CANADA
 Sales, Marketing, Business Development
o Network marketing – Chamber of Commerce events, trade shows, meet-up groups, referral groups.
o Meet with hundreds of potential clients and contacts to promote new business franchise
o Managed all advertising and marketing
o Attending sales and marketing seminars to improve business prospects
 Office Manager
o Maintained office and business environment
o Managed utilities, office expenses
o Managed telemarketers and lead finders
o Cultivated business relationships with other businesses
 Technical
o Offered technical advice and direction to potential clients and colleagues
o Set up computers, modems and routers within office
o Managed corporate data within Customer Relations Management System
o Organized meetings with business owners to discuss business and technical issues
July 2008 – May 2010 [Temporary Consulting Contract]
Senior Business Analyst, City of Edmonton, Alberta, CANADA
Assigned to Spatial Land Information Management (SLIM) ERP extension projects
Duties and Responsibilities:
 Worked closely with clients and senior managers to gather and document business requirements within a unionized environment
 Wrote business case documents, and helped with project charters
 Modeled current and future business processes – advised on change management
 Documented change management, GIS user training requirements and UAT test scripts
 Managed projects when required – budgets, timelines, scope, UML diagrams, and project plans
 Maintained a working relationship with project manager, management, and staff to help steer decision making process
 Facilitated meetings, information gathering sessions, and training workshops
 Communicated and met with software vendors (GeoMedia, Autodesk) and evaluated GPS requirements and procurement
 Utilized MS Office Suite, MS Project, SharePoint and MS Visio for correspondence documentation
September 2007 - January 2008 [Temporary Consulting Contract]
Senior GIS Analyst/Project Coordinator, ENKON Information Systems, Victoria, BC, CANADA
Duties and Responsibilities:
 Gathered client's requirements, managed client expectations, managed and processed client spatial data
 Provided system architecture support throughout project
 Planned and implemented spatial data processing techniques, including orthophotography image conversion, using ArcGIS and ArcSDE
 Provided Needs Analysis reports and GIS computer requirements to senior staff
 Participated in ISO 27001 audit process – offered recommendations and direction through meetings
 Attended meetings and scheduled conference calls with clients
 Provided leadership and expertise on client GIS data and technology issues
 Wrote progress reports for senior staff – communicated regularly with main software vendor (ESRI)
 Wrote GIS computer specifications and needs analysis report, GIS data processing and methodology was improved by 15-times
Achievements:
 Through my GIS computer specifications, procurement and needs analysis report, GIS data processing and methodology was improved by 15-
times. The project was then completed several months earlier than initially anticipated, which translated direct savings for the client.

3. Résumé – Mark L. Hotz – BA, DTech, MSc
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May 2005 – September 2007
GIS Manager, Stewart, Weir & Co. Ltd, Edmonton, Alberta, CANADA
Duties and Responsibilities:
 Managed corporate ESRI enterprise GIS development/implementation project for surveying & engineering needs in an oil & gas environment
 Wrote specifications for GIS computer hardware, software and test plans; managed software licensing and staff
 Liaised with AltaLIS and government agencies to acquire spatial data
 Converted and transformed (geoprocessed) oil & gas spatial data using SAFE FME
 Wrote business case documents to help for integration with changing business requirements
 Managed project budgets, timelines, project plans, project scope, and projected costs
 Developed and coordinated corporate data model - determined data standards and systems procurement
 Interviewed, selected and hired GIS staff, and worked closely with surveyors on GPS and business requirements
 Provided RFP, RFI and RFQ input and advice; prepared GIS budgets and time-lines, and advised on change management
 Facilitated meetings with all staff, vendors (ESRI, SAFE, AltaLIS), oil & gas clients, and training workshops, and satellite offices
 Maintained ArcSDE spatial database and managed, cleaned, prepared and secured all corporate GIS spatial data
Achievements:
 Professionally and efficiently implemented, developed and managed a corporate ESRI Enterprise GIS capability
 Planned and created, and then organized commercially printed and distributed advertising poster for company GIS initiative
 Saved company approximately $200,000 by acquiring, creating, processing GIS data in-house
 Processed federal government NTS 1:50,000 data sets for all of Alberta and British Columbia using ArcGIS
 Incorporated and enhanced Alberta Township System (ATS) data sets in corporate geodatabase
~ Using corporate AutoCAD data as a guide, final GIS data set differentiated between surveyed and yet to be surveyed ATS data
 Improved various office processes with the creation of BC and Alberta base map data
~ Area and project location was difficult without the aid of small scale provincial base maps
 Incorporated surveyed well site and pipeline data into geodatabase
 Processed provincial GIS data sets and entered into geodatabase using ArcGIS and SAFE FME
November 2004 – May 2005 [Temporary W2 Consulting Contract]
Assistant GIS Project Manager, Washington State Department of Transportation, Olympia, Washington, USA
Assigned to the Washington State Transportation Framework Project – ERP development project
Duties and Responsibilities:
 Defined and wrote GIS project data standards for ERP project
 Developed Cost Benefit Analysis, project ROI, test plans and procurement policy
 Gathered business requirements from State staff and local government participants
 Contributed expertise and wrote specifications for project RFP
 Performed business analysis and requirements gathering, which also helped to estimate benefits of data conversion project
 Managed project budgets, timelines, project plans, scope documents, and projected costs
 Worked closely with the business to create business case reports, defined project business rules, and advised on change management
 Planned, organized chaired / co-chaired project steering committee meetings
 Facilitated project team meetings throughout the state with WSDoT staff and local government participants
 Advised on project assumptions and constraints through reports and steering committee meetings
 Defined project deliverables and scope with input from steering committee
 Helped develop, write and maintain project charters, wrote project plans and workflow process diagrams
 Assisted with development of project / system architecture plan and potential GPS data gathering requirements
 Advised on development of project data model and spatial data management
 Negotiated data, software, hardware and contracts
 Managed/maintained/updated project web site
Achievements:
 Created a cost benefit analysis that directly helped in securing crucial state funding for WSDoT data conversion project
April 2003 – March 2004 [Temporary Consulting Contract]
GIS Coordinator, City of Penticton, Penticton, BC, CANADA
Duties and Responsibilities:
 Managed intranet and internet mapping project
 Managed project budget, timeline, test plans and project plan
 Negotiated City of Penticton's membership acquisition with the Integrated Cadastral Information Society (ICIS)
 Worked with ICIS and other local governments; organized the City of Penticton's membership with the ICIS data exchange program
 Created spatial data work-flow and business processes map/flowchart diagramming
 Gathered business requirements and wrote specifications to improve system output

4. Résumé – Mark L. Hotz – BA, DTech, MSc
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 Advised on change management and training – trained non-GIS users
 Established GIS service and technology standards, including GPS requirements
 Provided application expertise and leadership to other technical teams within the organization
 Wrote code, and scripts for Autodesk MapGuide project
 Worked with City on data procurement
 Managed all spatial software licenses/assets – worked with vendors on software acquisition and application issues (Autodesk, ICIS)
 Chaired monthly GIS user meetings to help develop strategic and implementation plans as part of the corporate GIS system
 Coordinated Aerial Photo project for the City
Achievements:
 Completed a major business processes map, which is something the City of Penticton had never been able to achieve before
 Received a written commendation from the Chief Administrative Officer, a verbal commendation from the mayor, plus a public commendation
from City Council (on community TV and city's web site) for my work with the ICIS data exchange agreement
 Saved the City of Penticton thousands of dollars through data exchange agreement – City was able to obtain any provincial spatial data set, plus
the possibility of funding for future aerial photography and surveying, through the ICIS data exchange agreement
December 2002 – April 2003 [Temporary Consulting Contract]
Spatial Data Analyst, Ministry of Sustainable Resource Management, Coast Region, Surrey, BC, CANADA
Duties and Responsibilities:
 Managed spatial analysis projects and timelines – utilizing MS Office, MS Project, and Adobe Acrobat
 Managed spatial data. Acquired, processed, updated and analyzed spatial data (including GPS data)
 Performed requirements analysis with staff to estimate needs, time, costs, and scope of projects
 Liaised with scientists, technical staff and multi-department stakeholders to gather client mapping requirements
 Helped manage spatial data warehouse and training non-GIS users
 Developed and managed strong working relationships with clients – created cartographic products for scientific teams
 Facilitated meetings with staff and scientific clients
 Ensured compliance with Ministry policy and standards
 Developed effective, science-based solutions for staff
 Provided frequent and timely project advice and consultation
 Provided application expertise and leadership to other technical teams within (and external to) the organization
Achievements:
 Demonstrated ability to help a scientific research project meet its deadline in time for a major ministerial review and government presentation
February 2002– May 2002 [Temporary Consulting Contract]
GIS Project Manager/Production Supervisor, Forsite Consultants, Grande Prairie, Alberta, CANADA
Duties and Responsibilities:
 Provided project management – documented business processes
 Provided direction with current and emerging GIS technologies
 Wrote project proposals, specifications, definitions, scope / out-of-scope and business requirements documents
 Provided RFP, RFI and RFQ input
 Responsible for system maintenance, networking and connectivity in satellite office
 Advised clients and gave direction to potential GIS projects
 Advised on spatial data conversion processes
 Submitted capital, corporate budgets, and project plans
December 1995 – February 2002
GIS Coordinator (project manager), Weldwood of Canada Limited, Williams Lake, BC, CANADA
Duties and Responsibilities:
 Complex project management – documented business processes
 Managed project budgets, timelines, Gantt charts, project plans, scope, and projected costs
 Managed the conversion, cleaning, security and input of 20 years of harvesting history spatial data into integrated forestry tracking system
 Maintained the ESRI Forest Management Information System and INFORMIX (RDBMS) database
 Performed and led all GIS analysis and map production, and verification of spatial data integrity
 Supervised GIS staff and GIS contractors – wrote test plans for new system
 Administered and maintained UNIX operating system – liaised with UNIX support consultants
 Advised and documented change management - Trained staff in operational mapping
 Chaired regular Woodlands meetings on a rotational schedule
 Facilitated meetings/workshops with government staff, contractors, and other forest company GIS experts
 Coordinated planning, development, acquisition, and implementation of corporate GIS

5. Résumé – Mark L. Hotz – BA, DTech, MSc
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 Collected GPS data, maintained GPS equipment, procured all GIS and GPS equipment, plus provided GPS training
 Provided direction in the effective use of current and emerging GIS technologies, and integration with changing business requirements
 Liaised with multiple levels of government and organized Data Exchange Agreement
 Prepared and managed annual GIS budget – communicated regularly with software vendors (ESRI, Sun Microsystems, Hummingbird)
 Wrote business case documents for system upgrades, specifications for systems acquisition, staff training, and data acquisition
 Wrote specifications and contributed to, the ISO 14001 certification process
 Provided business analysis and requirements gathering for GIS planning and project development
 Provided support for computer system/network when systems administrator was not available
Achievements:
 Created a program that classified all lakes within Weldwood's Timber Supply Area (TSA). This saved the company approximately $5,000, and
the company was also able to meet a crucial forest practices code requirement
 My implementation plan allowed the data input project to be ahead of schedule, under budget, and our operation was the first Weldwood office to
complete the project and have non-GIS forestry staff successfully use the system
 My recommended system upgrades in 2000 improved productivity by 4 times, which allowed the operation to meet crucial project deadlines with
35% fewer human-hours
April 1995 - December 1995 [Temporary W2 Consulting Contract]
GIS Analyst - Infotec Development Inc, Walla Walla, Washington, U.S.A.
Interior Columbia Basin Ecosystem Management Project (ICBEMP)
Duties and Responsibilities:
 GIS analysis, map production, data management and business requirements gathering  Training research staff to use ArcView
Achievements:
 Developed an AML map creation program/script that improved mapping productivity by 50%
January 1995 - April 1995 [Temporary Consulting Contract]
GIS Technician - RGI GIS and Imaging (now PhotoSat) – Vancouver, BC, CANADA
Duties and Responsibilities:
 Mineral exploration GIS data processing  Spatial database creation and maintenance
January – May 1994
GIS Student Local Government Project – British Columbia Institute of Technology GIST Program – Burnaby, BC, CANADA
Successfully completed a BCIT Student industrial project for the Greater Vancouver Regional District (GVRD)
Project Title: Sewer Flow Rate Modeling Using GIS – GVRD (now Metro Vancouver) Engineering project
Project phases and accomplishments:
Purpose: The project was designed to calculate the flow-rate of a sewer at any junction or manhole. The flow-rate calculations were based on pipe
diameter, elevation/slope, the zone through which the sewer pipe would pass, plus the population that used that particular sewer line. Through using
the mouse of the GIS, and by clicking on a sewer line junction or manhole, the action would invoke a program that would run in the background that
would analyze each pipe and zone up-stream from that selected point, and calculate the accumulated flow-rate at that particular selected point. By
adjusting population and zoning figures, the engineers would be able to model sewer usage in the future, and determine when a particular sewer
pipe would need upgrading, improving or replacing.
 Managed entire project schedule using Microsoft Project software and Gantt charts to monitor progress
 Gathered project requirements by working closely with local government engineers to develop a GIS based flow-rate analysis program
 Created a sewer catchment area GIS coverage by converting AutoCAD data into ArcInfo format
 Converted engineering sewer flow-rate flat file database into INFO database tables
 Tables included sewer pipe dimensions, segment length, pipe angle (elevation - length) and manhole sizes
 Joined the spatial and attribute data together creating a single ArcInfo coverage with all available sewer information
 Acquired city zoning and census information for the areas within the city of Burnaby
This data was in-turn clipped to match the sewer catchment area
 Performed an overlay of areal data (zoning and census information) with sewer catchment network
 Wrote 2500 lines of AML code that calculated the flow rates at specific manholes in the catchment area sewer network
 Learned and practiced spatial data management procedures
 Resulting system allowed the user:
  The user to point and click on any manhole to obtain flow rates for that particular point
  To run predictive modeling scenarios by altering zones and population figures to see how it would affect the flow rates, which
subsequently permits engineers to determine how current sewer pipes might react to increased usage
  The user was successfully able to perform all queries through a menu driven, point & click GUI environment
 Project was designed to compare GIS to current system of using a CAD / Excel spreadsheet combination to perform calculations
 Utilized MS Office, MS Project/Gantt charting, and Adobe Acrobat

6. Résumé – Mark L. Hotz – BA, DTech, MSc
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Education/Training:
2012 – Present: Computing Science Program:
Bachelor of Applied Science degree - In progress (SFU)
2006: MSc Program - GIS:
Master of Science degree - Researching implementation and cost analysis of GIS based web-mapping - Manchester Metropolitan University (MMU)
2003: UniGIS Program:
Postgraduate Certificate - Theoretical & Applied GIS - Simon Fraser University (SFU)
1995: GIST Program:
Advanced Diploma in Engineering Technology in GIS - British Columbia Institute of Technology (BCIT)
1987: Liberal Arts:
Bachelor of Arts degree (Archaeology) Simon Fraser University (SFU)
Also completed:
 Standard on the job training in GIS and technical upgrading since 1996
 Project management courses and training