1. HUMAYUN AKHTAR, PMP
C: 647 330 0111 H: 905 827 3066 hakhtar01@outlook.com
CAREER SUMMARY
• Seasoned Project Management Professional (PMP) with over 15 years of progressive
international experience in managing both IT and non IT projects to successful completion.
• Experienced in managing Infrastructure and Application Development projects of $1m-$5m for
Financial Services, Manufacturing and Telecommunications Industry.
• Empowering, inclusive leader skilled in coaching, mentoring, supporting, and motivating staff to
meet objectives and realize their individual potential.
• Recognized for track record of delivering projects on time and to desired specifications, while
providing innovative work products that exceed expectations.
• Successfully applied ITIL Service Level Management processes, resource planning and
multitasking with a proven record of managing and delivering multiple assignments and a high
tolerance to stress
• Effectively applied project management methodologies and project management office best
practices in multi-national / multi-cultural environments with demonstrated successes
• Areas of expertise:
• Strategic Business Planning, Cost Estimation/Tacking, RFP/SOW Preparation, Financial
Management, Technology Assessment, Risk Assessment, Vendor Evaluation/Management,
Competitive Analysis, Systems Development Life Cycle (SDLC) and Project Management Life
Cycle (PMLC).
PROFESSIONAL EXPERIENCE
IBM Canada Ltd. Sep 2009 -
2015
Senior Project Manager for Bell Canada’s Account (2010 – 2015)
• Managed multiple projects with various cross functional teams to review the project’s scope, propose
best solutions, implementations, user/business acceptance testing and subsequently co-ordinate
functional resources and communication to ensure project objectives and timelines are attained.
• Prepared detail project plans, estimates/budgets, project schedules, project dashboards and status
reports for the customers/senior management
• Involved in the solution as well as the delivery of Infrastructure services/projects and managing the
Operations teams in the Infrastructure areas..
• Type of Projects: Server builds, VM Ware/virtualization, SAN allocation/de-allocation, AIX LPARs,
Oracle Data Base/ Oracle RAC, Network upgrades, Web/Portal & Web sphere domain builds.
• Managed Infrastructure and Application development projects in shared services environment with
multiple vendors (HP, CGI, Teradata Cisco, Oracle) and internal/external clients. (Major projects
were: IPv4 exhaustion, which effected Ball Canada’s 485 hosts on different platforms and HP to
UCS migration, which involved the built and then subsequently migration of 81 VMs)
• Managed Bell Canada’s RFIs (Request For Information) with related IBM/Bell’s technical resources,
executed, track and update tickets in their ESA (Electronic System Application) tool.
• Built strong relationships with external/internal clients/customers to better understand their business
objectives/challenges and collaborate across IBM to deliver innovative solutions.
• Prepared regular project status reports which were reviewed with the project sponsors, Senior
IT/Business executives/steering committees and top management of the clients.
Rogers Corporation Inc. May 2008 - Dec
2010
Senior Project Manager
• Managed multiple following projects with various cross functional teams and multiple customers
(internal and external):
• Infrastructure Projects: PCI File Integrity, RHP OM Stability, BI Data Warehouse Initiative, UAT
Service Broker, Rogers.com, BT Applications Monitoring – (Budgets C$500K - C$5M)
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2. HUMAYUN AKHTAR, PMP
C: 647 330 0111 H: 905 827 3066 hakhtar01@outlook.com
• Managed Data Centre relocation project (budget $2.5m) which includes roll out of 27 VMs
servers on ESX cluster and 2 physical ESX hosts on another location
• Performed governing role for, ensuring that the proposal, execution, control, deployment, training
and hand off, warranty support, and closure meet promised schedules
• Managed project and communication plans, escalation and ensured that project initiatives meet
leadership and/or customer expectations
• Managed all aspects of assigned projects, including the project charter, schedule, progress,
identify/mitigate potential risks, issue management, change management, resource management,
quality review/best practices.
• Managed detailed capital budget expenditure and coordinate required procurement activities
• Represented the interest of the infrastructure & Operations team in developing project scoping,
resource assignment, budget and schedule reviews through the application of proven project
management principles and methodologies.
• Established and maintained working business and technical relationships within IT, external units
and strategic vendors
• Provided regular project reviews, presentations, status updates to project sponsors, Senior IT
Management and executive steering committees.
TD Bank Financial Group – (Contract) Dec, 2007 - April,
2008
Project Manager/Technology Solutions Officer
• Managed projects with various cross functional teams and multiple customers (internal and
external): (Siebel Credit Sales/CRM Platform & Capital Stream’s Finance Centre & Visa Business
Cards)
• Validated critical path for these projects, the WBS and associated detailed tasks defined by the PM.
• Provided analysis and assessment of projects and assisting in the development of work packages,
detailed project plans, cost estimation, specifications, and schedules using appropriate tools and
business practices, as it pertains to the technology effort.
• Monitor project management deliverables against the budget and the approved project plan, working
with Technology partners to develop the content of those deliverables
• Ensured delivery of projects to the business partner, meeting the approved
scope/cost/schedule/quality for the project.
• Provided project status reporting, ad-hoc analysis, and present project status/issues requiring
attention by senior management to ensure appropriate/timely escalation.
Bell Canada Enterprise - (Contract) July – Nov,
2007
Project Manager
• Identified and implemented Disaster Recovery Plans & Processes to another location for managing
Bell Canada’s IP Fault Surveillance and Network Element Access Tools, (SMARTS V7), installed by
EMC. (Project budget C$3.1m)
• Liaised with Business Analysts in acquiring their business requirements, administered technical /
business workshops with IP Network and development teams to review high-level end-to-end
business requirements and helped in developing conceptual solution
• Sets direction at an operational level, works autonomously in the management of the unit and
collaborates with other business heads to establish and execute on common goals.
• Chaired meetings, prepared project plans, project charters, scope statements, work estimates,
schedule, analysis, control, status reporting and closing
• Reported on project status and metrics including progress, earned value metrics, baseline, forecast
and actual dates, costs and scope to external and internal stakeholders.
• Created & maintained a project library (Knowledge store) and coordinate the collection and filing of
project documentation for audit and continuous improvement purposes.
The Economical Insurance Group - (Contract) May 2007 – July
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3. HUMAYUN AKHTAR, PMP
C: 647 330 0111 H: 905 827 3066 hakhtar01@outlook.com
2007
Program Coordinator Officer
• Worked with various project / network primes in coordinating Branch test activities in installation of
Multi Protocol Layer Switches (MPLS) at the TEIG offices
• Coordinated with MPLS supplier, Allstream in implementation of the project
• Managed change / trouble tickets with their resolution through change management best practices
• Planned, scheduled the implementation activities through PM tools and techniques
• Tracked and monitored the project scheduled, scope and cost
The Fabric Communication Network - (Contract) June 2006 – February 2007
Project Management Officer (PMO)
• Managed / Coordinated varied projects (Competition, City Temporary, City Permanent and
Programs)
• Assisted VP / Project Director in forming project management processes that encompassed the
project planning, scheduling, execution, tracking, reporting, communications and risk management
• Managed life cycle activities (5600+lines) of the projects through MS Project and Share Point, and
facilitated team meetings to communicate project progress, status, issues, logistics and urgency
• Closely tracked / monitored health of each Project, assisted PMs to scope venues, site management
and implementation of project plan to creative installation and takedown schedules
CGI Inc. (Bell Canada Enterprise –client) November 1998 – March 2006
Senior Consultant
CGI delivers end-to-end IT business process services in Banking, Government, Healthcare, Insurance,
Manufacturing and Telecommunications sectors. Worked in Project Management Centre as a Senior
Consultant in CGI’s Telecom sector, who provides technology and network support to Bell Canada
Enterprise (BCE) and their subsidiaries (Bell Mobility, Bell ExpressVu and BDI), in the following
capacities:
Project Manager:
• Delivered on time, on scope and on budget various cross-functional projects of, Bell Canada/Bell
Mobility (clients) with assigned resources (Projects: LPAR, 416 Overlay, NPAR, NPI, IPAIRS,
OrderMAX, BCRIS, New Billing system, and local competition (Budgets C$300K – over C$500K)
using Agile and Waterfall methodologies, depending on the customer requirements.
• Direct and manages large-scale applications, programs or projects across multiple product lines,
involving significant scope and complexity.
• Coordinate systems development for major applications, define project requirements including
information and data needs, business analysis and programming.
• Resolved potential conflicts between long term goals and project constraints, evaluated requests
for new software development and functionality enhancements
• Developed and executed project plans, identified and mitigate project risks, performed Gap
Analysis, monitored project health, prepared development schedule after conducting release and
iteration planning sessions
• Managed cross-functional teams of experienced business and technology resources, managed
change requests and followed defined change management procedures
• Created varied support process to be used by all teams involved: business units, management,
development, QA and worked with external vendors and managed their relationships
Program Control Officer (PCO) in PMO:
• Participated in operational planning and budget activities, administered Load Balancing, helped
building project plans, tracked project’s funding progress and milestones accomplishments
• Established and implemented an enterprise discipline of project management focused on:
methodology, project execution, reporting, process improvement and resources management
• Coordinated with business sponsors, external vendors, Business Analysts, Projects Managers,
Testing Analysts, Subject Matter experts and various cross-functional teams to ensure efficient
and timely delivery of Applications to end user satisfaction
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4. HUMAYUN AKHTAR, PMP
C: 647 330 0111 H: 905 827 3066 hakhtar01@outlook.com
• Monitored budget/Year End Estimates, evaluated customer satisfaction reports, timely updated
program financials and status of assigned portfolios in CGI’s Time Reporting system (IP)Tracked
& monitored the status of Service Level contractual reports with PM’s and clients, evaluated
various opportunities / feasibilities of client’s proposals, maintained a central PMO repository
and intranet site for related documentation
• Conducted Maintenance of IP controls, updated project status, funding and related information
for over 250 cross functional projects
Service & Contract Management:
• Negotiated, designed and monitored CGI Service Level Agreements with the clients (Bell
Mobility / BDI / Bell Express Vu)
• Formulated Service Level Agreements and Service outages for impacts to availability, worked
with external vendors and third parties and managed relationships
• Created diversified Service Level monitoring / tracking tools (using advanced Excel Macros) to
measure the operational performance of their delivery services which resulted reduced errors
• Developed, through MS Access, various queries and formatted Crystal reports that enabled
business units to closely monitor help desk call volumes in achieving their contractual levels
• Promoted innovative and improved methods to achieve goals by implementing Information
Technology Infrastructure Library (ITIL) best practices in Information Technology Service
Management (ITSM), which resulted, improved operational processes
• Researched and authored the Production Guide for operational staff which eliminated or reduced
errors, mistakes and delays
PREVIOUS EXPERIENCE
Bank of Credit & Commerce International / Union National Bank - IT Manager - 15
Years
(Work locations: Kenya, United Kingdom, Jordan & United Arab Emirates)
As a head of IT, Middle East Region (UAE, Bahrain, Oman, Jordan and North Yemen), was responsible
to provide automation in the Banks multiple products, through internal and external vendors.
EDUCATIONAL & PROFESSIONAL QUALIFICATIONS
• Bachelor of Science - (Mathematics, Physics and Statistics).
• Project Management Professional (PMP) Certification, Project Management Institute – since 2003
• Foundation Certificates in ITIL Service Management (V2 and V3), Loyalist College – since 2008
• Project Leadership, Management & Communications - from Ashridge College, UK
• Operational Data Security Workshop – Dubai, UAE
TECHNICAL & SPECIALIZED SKILLS
• MS Office (Word, Excel, PowerPoint, Access), MS Project, Visio
• Crystal Reports, MS Share Point and Lotus Notes
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