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MARIOLA ESQUIVEL ECHANDI
PEOPLE PROCESS MANAGER / HUMAN RESOURCES MANAGER / HR GENERALIST
! Santa Ana - San Jose - CR
* mariolaesquivel@yahoo.com
( (506) 8883-6842
Web Profile
SUMMARY
A professional and entrepreneur with 6 years of HR international experience with exposure
across the full spectrum of Human Resources activities with specializations in Finance and
Project Management. A thorough and organized approach to responsibilities, practical and
creative thinking. Very good interpersonal relations and ability to manage a changing
workload. Teamwork, leadership and advisory skills coordinating human resources within
different cultures. Active proponent of internal change and innovation, proactive attitude,
initiative, resourcefulness/problem solving.
EDUCATION
MBA International Executive (SP 2010)
Universitat Internacional de Catalunya
MSc. Finance Management (EN 2009)
London School of Business & Finance
MSc. Project Management (CH 2008)
SBS Swiss Business School
BDes. Fashion Design (CR 2000)
Universidad Creativa
CERTIFICATIONS
PHR Professional in Human Resources
HR Certification Institute (in progress)
PMP Project Management Professional
Project Management Institute (in progress)
SKILLS
CHANGE MANAGEMENT
BUSINESS STRATEGY
TEAM LEADERSHIP
COMMUNICATIONS
QUALITY CONTROL
RECRUITING & SELECTION
CULTURE MANAGEMENT
WORKFORCE PLANNING
CULTURAL DIVERSITY
CONTRACT NEGOTIATION
EMPLOYEE RETENTION
EXECUTIVE SEARCH
HUMAN CAPITAL
SUCCESSION PLANNING
TRAINING & DEVELOPMENT
LABOUR RELATIONS
EMPLOYEE ORIENTATIONS
EMPLOYEE RECOGNITION
SALARY REVIEW
HEALTH & SAFETY
EMPLOYEE HANDBOOKS
BENCHMARKING
COACHING & MENTORING
REGULATORY AFFAIRS
EMPLOYEE RELATIONS
POLICIES & PROCEDURES
RISK MANAGEMENT
COMPENSATION & BENEFITS
BUDGETING
INTERPRETER/TRANSLATOR
GLOBAL HR
LABOUR LEGISLATION
LANGUAGES
ENGLISH
C2 (Native)
SPANISH
C2 (Native)
FRENCH
B2 (Professional)
ITALIAN
A2 (Elementary)
EXPERIENCE
PROJECT MANAGER
Prototal Corp. (2013>)
Promoted to follow up on special projects from Distribution Partners in the region. Verifying
accuracy and ensuring compliance with plans, policies and procedures.
§ Monitoring and reporting project status, risk management and budget execution.
§ Conducting post project evaluations, lessons learned, performance score and
identified/implement improvements.
PREVIOUS POSITION: CONTRACT RECRUITER - LATAM
PROFESSIONAL CONSULTANT
MEE Consultant Services (2009 – 2014)
Independent consultant working with different companies and functional areas, helping
customers achieve their goals and execute projects. Some of the most challenging clients
and projects include:

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§ ACCR - Costa Rican Automotive Club (Motoring)
Leading optimization process, initiatives and innovation projects. • Planning, executing and closing
projects in relation with other international institutions and foundations. • Monitoring task
progress and mutual interaction of various parties to ensure effective risk management,
maximizing benefits and restricting costs.
§ GSO - Organic Solution Group (Vermiculture Production)
Investigation and planning for new business development and its implementation in Central
America. • Analysis and development of business process and deployment of the operation model.
I+D of key performance indicators for the business.
SERVICES: Management Consulting/Public Relations and Communication/Human Resources/Project
Management/Staffing and Recruiting/Accounting and Finance.
TRANSLATOR / INTERPRETER / PROFFREADER
MEE Translator Services (2008 - 2014)
Both U.S. an Costa Rican citizenships with continuos formation in both languages guarantees
a high level of both English and Spanish proficiency. Contact with a variety of fields has been
driving key to learn specialized languages and keep up-to-date on the use of language in a
broad range of contexts including the evolution of english language itself (slang, acronyms,
abbreviations, etc.). Some of the most challenging clients and projects include:
§ FIA (International Automotive Federation) - UN (United Nations)
Project: Road Safety 2010-2020 - Translator and interpreter for Michelle Yeoh (Malaysian) and
Michael Schumacher (German) on their visit to Costa Rica for the international launch event of the
project (5 days). Translation for video caption of the visit.
§ iRAP (International Road Assessment Programme) - ACCR (Costa Rica Automotive Club)
Project: Road Assessment Programme Costa Rica - Interpreter for AusRaP engineers team
(Australian) on their arrival to Costa Rica (1 day).
BACK OFFICE MANAGER
Land of Sun Properties (2005 – 2009)
Promoted to manage the Back Office operation.
§ Strategic, tactical, and short-term operations management.
§ Managing the development, design, operation, and improvement of the systems that create and
deliver the firm's services.
§ Resource management, and analysis of queue systems.
§ Analysis of value-added activities aligned with market opportunities to optimize enterprise
performance.
§ Maintaining and monitoring staffing, levels of Knowledge-Skill-Attitude, expectations and
motivation to fulfill organizational requirements.
§ Performance Measures for the consideration of efficiency versus effectiveness.
PREVIOUS POSITION: HUMAN RESOURCES GENERALIST
MARKETING PROJECT MANAGER
Online Data Systems (2002 – 2005)
Promoted to manage the company activities and resources used to acquire customers,
development of new products and services as well as their delivery to customers.

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§ In charge of creating clear and attainable project objectives, building the project requirements,
and managing the triple constraint for both internal and customer directed projects.
§ Leading the creation and implementation of marketing strategies within the company and
customers.
§ Gathering, recording and reporting of measurement, feedback and control systems of marketing
campaigns.
KEY ACOMPLISHMENTS
§ Unified in Marketing Department, Delivery and Creative teams.
§ Expanded a 30% the portfolio of services and products in the first year.
§ Achieved a 48% increase of sales revenue with new portfolio and job scheme in the first exercise.
PREVIOUS POSITION: CREATIVE MANAGER - CR
FASHION DESIGNER / CORDINATOR/ COMUNICATOR
MEE Fashion Services (2002 – 2004)
Creative fashion designs to make a personal statement. Ensuring fashion uniformity
throughout all channels and coordinating with marketing to create plans to reach
consumers.
§ Fashion trend interpretation and advisor from manufacturer to store level.
§ Design and illustration, garment construction and pattern making, drafting and draping.
§ Involvement in merchandise display and arrangement size wise, brand wise, style wise, etc.
HUMAN RESOURCES MANAGER
NASA Sports International (1998 - 2001)
Develop the HR position, provide strategic and tactical leadership through periods of growth
and change, as the organization moves towards a manager/employees self service model.
§ Ensure HR´s goals, objectives and strategy are properly aligned with organization.
§ Objectively coach managers through complex and difficult issues, as a strong consulting figure.
§ Design and continuously improve key HR processes/success indicators while ensuring adherence
to all local laws, customs and policy.
§ Identify knowledge gaps and educate employees accordingly to ensure that exists the talent
required to meet the business objectives.
§ Reach out to employees to collect feedback, identify opportunities to achieve greater clarity,
competitiveness and operational efficiencies.
KEY ACOMPLISHMENTS
§ Negotiated more than 100 salary offers for different positions in a growing company.
§ Achieved the creation of a nursery, gym and cafeteria moving the company to a people process
culture.
§ Created the Quality Control Team that monitored customer service.
§ Developed a targeted re-training actions and courses to aid Customer Service representatives.
GATE MANAGER CSR (Customer Service Representative)
United Airlines (1995 – 1998)
PREVIOUS POSITION: CARGO AGENT / BILINGUAL TRAINER / GATE AGENT / CONCIERGE /
CUSTOMER SERVICE AGENT
INTERESTS: ENTREPRENEUR / SCUBA DIVING / FASHION HISTORY / TRAVEL / LINGUISTICS