2. Qualifications Expert listener, hearing what customers really need. Proactive in creating situations where customers feel appreciated and respected. Professional in appearance and attitude Ensures co-worker job satisfaction and cross training through open communication with Management. Maintains the philosophy that “The Customer Comes First” Creates programs to monitor customer satisfaction November 5, 2009 2
3. Qualifications cont…. Designed departmental policies and procedures manual for Customer Service Associates Responsible for increased attendance with Associates after designing a more proactive program for customers instead of being reactive. Single handedly responsible for a multi-million dollar contract with Kaiser Hospital System in California due to exceptional customer service and creative deal making. National Customer Service Rep of the Year Award for 3 consecutive years, in this international corporation. November 5, 2009 3
4. Personal Profile Personal values include love of family, protecting nature and the environment, giving 110% at work every day, and trying to improve the lives of others. Also, being around people is a genuine joy for me. Personal goals include graduating with honors from current university, attending a top University for my Graduate studies, and reaching my career goals in Executive Management, eventually working towards my PhD and teaching undergraduates what I know. November 5, 2009 4
5. Personal Profile Cont……. My vision, based on my values and strengths, is to work in a career where I can lead, motivate, solve issues, improve policies and procedures, and improve the bottom line for the Corporation by consolidating resources, increasing the customer base, and increasing sales overall. November 5, 2009 5
