1. Ruby Lynn Reed
281 McFadinStation StreetUnit 4
Bowling Green, KY 42103
270-996-0482
CareerObjective: To continue my long standing commitment in Social
Work and to continue to work within an Organization, Institution, or Non-
Profit agency.
Education: Western Kentucky University 1994
Bowling Green, KY 42101
Degree: Bachelor of Science Degree Social Work
Internship: Life Skills Exceptional Industries
Bowling Green, KY 42101
Supervisor, James Fishback
High School: Warren East High School1991
Bowling Green, KY 42101
Degree: High SchoolDiploma
Work Experience
WellCare KY, Inc: Care ManagementCoordinator
September2012-Present
Responsibilities: Coordinates case management services, completes
fulfillment services, conducts initial welcome/outreach calls to members and
conducts patient screening. Complete Health Risk Assessment on members.
Act as a liaison and member advocate for primary care providers, specialist
providers and members or member’s representatives. Interact with other
departments including Member Services, Claims, Provider Relations and
Pharmacy to resolve member and provider issues. Respond to phones as
assigned, meeting or exceeding the standards for phone access and

2. availability in order to meet the needs of the member served. Assign high
Risk OB members to RNs, Assign Short Term Case management services to
Case managers or RNs. Provide community resources to members and
conductfollow up calls as needed. Perform special projects as assigned.
Life Skills Inc: SOAR Specialist(socialsecuritydisability and
supplemental securityincome outreach, accessand recovery)
November2009-Present
Responsibilities: Provide disability technical supportto assist clients who
are severely mentally ill, homeless or imminent risk of becoming homeless
in obtaining disability benefits from the initial applications or appeals.
Complete initial applications, collect and submit medical evidence, write
summary to supportthe claim, track outcomes and maintain an approval rate
within first 90 days.
CICOAAging In-Home Solutions: Certified Information Assistance
Specialist/CaseManager
January 2005-June 2009
Responsibilities: Provide information and referral services to an inquirer in
responsefor direct information or service by evaluating the needs of the
inquirers, identifying the appropriate resources, assessing suitable modes,
indicating organizations capable of meeting those needs, providing enough
information about each organization to help the inquirers make an informed
choice and to help locate and identify alternatives when services are not
available or immediately available through an agency or organization. Assist
inquirers with food stamp and Medicaid applications as needed. Conduct
home visits, community resource visits, follow-up calls on crisis and
complete advocacycalls as needed. Explain Medicaid spend down and
Medicaid Eligibility for the state of Indiana. Provide optional counseling to
those requesting to enter into a nursing facility. Complete intake forAged
and Disabled Waiver. Complete pre-admission screenings for nursing facility
placements. Work as a team member. Participate in agency sponsored
events.
Care Tenders/BarrenRiverAging Services:Case Manager
October1988-June 2004

3. Responsibilities: Assess elderly clients to determine eligibility for in-home
services who resided in the Barren River Development District. Conduct
both Initial and Reassessments on clients to determine eligibility. Provide
on-going case management services, work close with service providers to
ensure services are being provided. Conductfollow-up through home visits
or telephone calls. Handled crisis calls and made appropriate referrals to
other community resources.
BarrenRiver Safe Space:Night Counselor
1982-1984
Responsibilities: Answer crisis calls, complete intakes, provide outreach
preventative counseling and advocacy, link client to community service
providers as needed.
Big Brotherand Sisters
Summer 1981
Responsibilities: Complete intake on candidates who were interested in
becoming a volunteer, answer telephone, file folders and participate in
agency sponsored events
Memberships and Extra Curriculum
Kentucky Colonel
Former Member ofAIRS-CIRS-A:Alliance Information Referral Specialist-
Aging From 2005-2009
Former Volunteer English Instructor for International Center
Former Board Member of FosterGrandparent Program
Former Member or Kentucky Association of Gerontology
Former Volunteer for Girls Club ofAmerica
Former Board Member of Kentucky Housing Commission through Barren
River Development District

4. Former Social Worker ofYear at Barren River Aging Conference
Kentucky Colonel
SKILLS
Ability to adapt new procedures, Applying Knowledge, Checking for
Accuracy, Creating a positive work environment, Considering the
opinions of others, Compiling data, Completing forms, Customer
Service, DecisionMaking, Finding Answers, Following Instructions,
Handling Complaints, Interpreting Information, Leader, Listening,
Making sacrifices to reachgoals, Meeting deadlines, Motivating people,
Prioritizing Tasks,ProblemSolving, ProfessionalKnowledge, Team
Member, Positive Communication skills
Alere/Apollo Maternity Trax Software, EMMAMedicalSoftware,Care
Data Entry, Documenting, Interacting with clients and Members, Using
Excelspreadsheet, Completing Quarterly Reports