email@example.com PO.39586 DUBAI,UAE
A Seasoned Professional with practical and strong theoretical experience in , and a solid understanding of a diverse
range of NETWORK, DATA , IP TELEPHONY , TELECOMMUNICATIONS technologies and applications.
Demonstrated ability to coordinate , evaluate , and manage the resources for timely and successful project completion.
A high-caliber presentation and communication skills including the ability to simplify complex technical concepts for
Plus , working parallel with Pre sales , Helpdesk , and Sales department to design support and implement Data ,
voice, WIFI , DECT Solutions. Over 10 years technical on hand and team leader experience.
Technical, Communicational and Managerial SKILLS
Suggesting the required license and commercial proposal to client. Working tightly with design team.
Detailed knowledge in AVAYA SOLUTION DESIGNER and designing perfect solution in terms of requirement
of IP OFFICE , CM , DATA.
Excel at communicating with clients to provide accurate reporting and information regarding the ongoing
activities and initiatives.
Experienced in coordinating, negotiating and motivating outside vendors and off shore resources in support of
timeline and good support deliverables.
Effectively completing issues, motivating and mentoring onside and offshore engineers, technicians and end
Superior coordination of user acceptance testing of hardware’s deliverables through iterative evolutions.
Review all the completed work with customer spark and identify any unresolved issues and remediate.
Technical data collection and gathering customer requirements for any new implementation or up gradation.
Planning for the system upgrades and path upgrades at customer site and scheduling the same.
Checking day to day tickets from customer and giving the support over telephone , remotely or visiting sites.
Avaya aura communication Manager . from Definity G3r to Release 6.3
System manager and Session manager with Session Border controller( SBC)
Avaya Aura Midsize Enterprise Solution (MES) and Avaya aura system Platform up to 6.3
CISCO CUCM , CISCO ROUTER, SWITCHES and AVAYA ERS switches.
HP ROCUVE level 2 and level 3 switches on hand experience.
Avaya IP OFFICE from 402 to 500 V2 , Midmarket solution Server Edition.
Avaya IP OFFICE CALL CENTER (IPOCC) , CCR, Contact Store and one-x portal ,VM PRO, Embedded
Avaya Application enablement Services(AES) 5 to 6, Avaya Sip enablement Services( SES)
CALL Management system (CMS).
WIFI and DECT solution and implementation.
Avaya contact Recorder ( ACR 10, 11,12) and witness from 7.8
Avaya aura System manager and session manager.
Avaya audix, CMM and third party voicemail integration.
Expert and on hand experience of h.323/Sip base Conference phones and applications.
Trapeeze WIFI Solution.
MS Domain client ( Active Directory).
Certifications: ACE (Avaya Certified Expert)
ACIS (Avaya implementation specialist)
ACDS(DESIGN SPECIALIST IP OFFICE and CM)
CCNA 5.0 (CISCO Certified Network Associate) certified
CCNP (BCMSN,CIT,BSCI,BCRAN) certified
CCIE ( PREPARING)
HP AIS (Accredited Integration Specialist)
MCSA (Microsoft Certified System Administrator) , with Ms-Exchange
2003 & ISA 2000
ACSS( Avaya Certified Specialist)
AIPS(Avaya IP Office Platform)
APDS ( Avaya Planning and Designing Solution )
ACSS (VSP 9000)
Networks: LAN / WAN
Operating Systems: WINNT 4.0 Windows Server 2000 and later versions.
Telecom and Network Engineer
Future Technology (Al Yousuf LLC) Avaya Platinum Partner April 2011 till date
Zalfa Building Garhoud, Dubai(UAE)
Al Yousuf Future technology is the pioneer in Avaya Technology. Avaya product was introduced by FT in early 90’s and
became first Avaya Platinum partner in GULF region. FT has countless major projects in it’s Umbrella including
GOVT,Semi Govt, MNT and Private organizations.
Some Major Projects implemented while working in FT:
1. ETISALAT: Installation and Configuration of System Manager(6.3) and Session manager including CM
2. Al Ahli Bank of Kuwait: Definity system replaced with CM 6. More than 100 extensions with successful LSP
3. Aramex LSP Upgradation: All Aramex branches LSP all over the UAE up gradation from CM 5 to CM 6.
4. AL Masraf Bank: Old Panasonic system was replaced with AVAYA IP OFFICE MIDMARKET SERVER EDITION
SOLUTION. More than 8 branches all over the UAE were connected and 600+ IP PHONES installation was done
including VOICEMAIL PRO.
5. LULU HYPERMARKET: Maintenance and implementation of some braches of LULU hypermarket. This is one
the biggest Avaya telephony system in terms of BRANCH Connectivity. There are total almost 50 sides in GULF.
6. Sharjah Electricity and Water: VM environment System Manager,System Manager and CM 5.2 migration to 6
7. UNB Bank LSP Up gradation: ALL branches of UNB were upgraded from LSP CM5 TO CM6.
8. BRITISH AIRWAYS CALL CENTER: BA DAFZA branch IP OFFCE with CCR implemented with agents, wall
boards, CCR and voicemail PRO.
9. Paragon Hotel Abu dhabi: implementation of CM and Hotel management system successfully implemented with
Data configuration. More than 200 analog/digital and IP Phones successfully installed.
10. Move and Pick Hotel (JLT): CM 6 Duplex server installation including CMM , Hotel management and successful
installation of more than 300 IP PHONES.
11. Dubai World Trade Center: maintenance of biggest Definity system in UAE. Having more than 1000 extensions.
12. SEWA: Duplex virtualized CM with SMGR, Session Manager.
13. Arab Bank Free zone Branch implementation: CM 6 with LSP including CMM installation was completed.
14. E-Govt RAK: CM 6 and CMM implementation with CMM PRI and analog lines.
15. Citi Bank Maintenance: part of FT team to maintain Citi Bank telephony operations with the help of CITI BANK
16. Arab doctors: Implementation of IP OFFICE MIDMARKET solutioin with IPOCC and One-X Portal
Network and Telecom Engineer March 2006 to February 2011
Syscom Emirates, Dubai investment park (DIP)
Bur Dubai ,Dubai (U.A.E)
Syscom emirates was a well-known system integration , working under the name of Dubai Investment park. The Major
business of the organization was to provide I.T base solutions including VOICE, Data , Building I.T base equipment’s.
Major projects Implemented :
1. Al Massa (Paragon Hotel) AUH: Installation of IP OFFICE 500 with over 240 extensions, CDR and Tiger Hotel
Management software installation. Trapeeze WIFI controller was configured for WIFI solution and HP Procurve
switches were used for Data.
2. Universal Business Machine: CM 5.2 , G430/S8300C for 50extensions. Audix configuration and VPN phones
3. Royal construction AUH: IP OFFICE 500 with PRI and Analog lines. SMALL COMMUNITIY NETWORK(SCN)
, connecting a remote site. Over 200 users extensions.
4. GrandMidWest Hotel(Media city): installation of a well-known hotel’s infrastructure. Responsible for full Data
and Wireless solution. HP Procure’s Access,Edge and Core 5400zl Series switches configured.
5. Gulf Marine Services: Installation of G350/s8300 and over 150 mix phones like Analog/Digital/IP and Wireless
phones configured. Witness 7.8 and AES 5.2 implemented for recording.
6. Logo Island: Data solution using HP Procure switches and fiber connectivity to connect different part of the
7. NBB Travel Agent: Cisco UC500 telephony solution implemented. Over 20 phones configured.
8. Al Mazrui voice Solution: CM 5.2 implemented. G350/S8300C and over 50 phones configured. Trapeeze
Wireless controller was configured for the Wifi solution.
9. ARAB CAN: CISCO Call Manager Express solution provided. PRI lines configured with combination of Analog
phones. 100 CISCO phones configured.
10. Millennium Steel: Cisco Call Manager Express solution provided as per customer request. Cisco IP phones
was installed. Over 50 phones.
Degree Trade/Field Passing Year University/College
MS(IT) Information Technology 2004-2006 Pimsat Karachi
Information Technology 2000 to 2003 University of Sindh, Jamshoro(Pakistan)
Diploma in Computer
(Computer Science) 1999 Petroman Institute Unit No 6 Latifabad
CERTIFICATION and TRAININGS:
* MCSE * CCNA * AVAYA * CCNP * SANGOMA* TENOVIS * SYSCOM IP PBX. * SANGOMA
* Avaya IP Office * D-Link (X-Stack Switches) * System Manager and Session Manager * HUAWEI
English : IELTS 6.0( Reading and Listening 6.5 , Speaking and Writing 6.0)
French : Basic ( Completed Latitude A1 from Alliance Frances Dubai)
Visa Status : Employment (Dubai)
Marital Status: : Single
Date of birth: : 4
Passport No : CN1799313
Nationality : Pakistani
Driving License : Valid Driving License of UAE