This document contains a personal profile and CV for Ben Mitchell. It summarizes his work experience in administration, project management, teaching and operations roles. His most recent role was as a volunteer administrator for Sovereign HR since June 2014 where he provided client support and improved processes. He also has experience in roles such as a project assistant for Sunburst Snacks and as a supply teacher. Ben holds relevant certifications in PRINCE2 and project management and has a BA in History from London Metropolitan University.

1. Ben Mitchell
3 Kirklees Road
Dagenham Essex
RM8 2EN
T: 07531403250
E: brmitchell91@gmail.com
15th
May 1991
British
Personal Profile:
A highly resourceful, flexible and innovative, administrator with a experience working
alongside project and operations management. A quick learner who can absorb new
ideas and is experienced in coordinating, planning and organising a wide range of
administrative activities. Well organised and an excellent team player with a proven
ability to work proactively in a complex and busy office environment. Having
experience in; Project Management, Operations and Teaching, I am in a position to
enter a company, and apply my vast range of transferrable skills to contribute to the
organisation’s success.
Sovereign HR
June 2014 – Present
Volunteer Administrator
Responsibilities:
 Providing an effective and efficient service to Sovereign HR clients via email and
telephone
 Accurately recording and processing queries that have been raised by clients
 Understanding client profiles/products to enable me to deliver outstanding
customer service
 Work closely alongside Managing Director to ensure HR Consultant and Client
expectations are set and exceeded where possible
 Where possible improve client retention
 Take minutes of meetings between Managing Director and HR Consultants
 Managing the diaries of the Director and HR Consultants
Achievements:
 Producing efficient and user friendly Excel spread-sheets for the use of HR
Consultants and Managing Director
 Improved communication and trust amongst employees by encouraging open
communication
 Identifying new business opportunities
Employment History
Sunburst Snacks LTD
January 2015
Project/Administrative Assistant
Responsibilities:
 Research into certifications for company expansion
 Increasing awareness of the company through rebranding
 Arranging meetings for the Managing Director and outside companies

2.  Handling money from customer whole sale purchases
 Tracking product deliveries from global companies and arranged deliveries for
around the globe
 Maintaining and improving spreadsheets containing important business
information.
Achievements:
 Improved office and factory floor work efficiency
 Created new business opportunities
 Outlined business needs to obtain certifications
 Arranged for new delivery operational system to be in place
Business Academy Bexley
September 2013 – May 2014
Supply Teacher
Responsibilities:
 Establish a purposeful learning environment where children and young people feel
secure and confident
 Set challenging learning and teaching objectives for classes
 Build and maintain good working relationships with staff, pupils, parents and
carers
 Reflect and evaluate own teaching
 Keep up-to-date with current educational practices
Sydney Russel School
September 2012 – May 2013
Teacher (PGCE Placement)
Responsibilities:
 Establish a purposeful learning environment where children and young people feel
secure and confident
 Set challenging learning and teaching objectives for classes
 Build and maintain good working relationships with staff, pupils, parents and
carers
 Reflect and evaluate own teaching
 Keep up-to-date with current educational practices
Marks and Spencer
June 2011 – January 2012
Store Operations Assistant
Responsibilities:
 Processing stock deliveries quickly and efficiently
 Storing delivers and tracking stock movement
 Create imaginative displays
 Support Senior Operations Manager
 General Administrative duties
 Prepare reports for management meetings
 Diary management and booking travel for team members
 Answer incoming queries and forward calls to relevant departments
Education

3. PRINCE2 Achieving Practitioner Certification (October 2014)
Practitioner
PRINCE2 Achieving Practitioner Certification (October 2014)
Foundation
Project Management Skills for Success (Sept 2014)
Pass
Post Compulsory Education Havering College (2012 -2013)
Pass
Degree London Metropolitan University (September 2009 – June 2012)
BA (Hons) History
Upper Second Class (2:1)
A Levels Eastbury Sixth Form (September 2007 – June 2009)
Law
Government and Politics
Psychology
History
IT Experience Word
Excel
PowerPoint
Outlook
Access
Interests
Sports Golf, Rugby, Tennis
Music Guitar, Bass
Societies Course Representative for BA History
References available upon request.