Madeleine Scott has over 7 years of retail experience including roles as a store manager, group administrative representative, executive assistant to a buyer, and department manager. She has a proven track record of excellent customer service and increasing sales. Her most recent experience was as store manager of Yesteryear Antiques from 2014-2015, where she was responsible for purchasing, pricing, and sales.

1. MADELEINE SCOTT
(503) 970-2774
Madeleinescott029@gmail.com
linkedin.com/in/madeleine-scott-77a31b72 3580 SW Patton Road Portland, OR 97221
SUMMARY OF QUALIFICATIONS
 Over seven years of retail experience
 BankWork$ Graduate
 Prior experience in the insurance industry following strict guidelines and ensuring accuracy and compliance
 Proven excellence in customer service
 Team player and team leader
 As department manager, increased retails by 20%
WORK HISTORY
YESTERYEAR ANTIQUES, Store Manager 6/2014–9/2015
Worked in partnership with the store owner purchasing and researching merchandise, pricing and sales of all inventory.
Developed and executed the start-up of a small business including inventory, pricing, sales projections, accounting,
marketing and advertising. Created a strong commitment to customer service as a key element to our mission statement.
STANDARD INSURANCECOMPANY, Group Administrative Representative 6/1996–11/1998
High volume data entry with emphasis on accuracy (consistently 97% or above). Provided customer service answering
group administrative questions, concerns and complaints. Received over 50 customer service acknowledgements,
“Gems”. Performed contract review. Completed multiple in-house training programs.
MEIER & FRANK (THE MAY CO.) 6/1987–5/1993
Executive Assistant to Buyer (2/92 – 5/93)
Collected large sums each month through defective merchandise and minimized markdowns by over 50% in a three month
period. Worked on all promotional events. Directed daily involvement with upper management including compromising
and negotiating corporate decisions.
Department Manager, Christmas “City Kids” Department (11/91 – 1/92)
Trained and managed ten sales associates. As a team,we increased sales 20% from the previous year. Worked as a liaison
between Meier & Frank and the product supplier, City Kids, Inc.
Retail Sales Associate (6/87-11/91)
Worked in a variety of departments throughout this four and a half year period. Acknowledged for outstanding customer
service.
EDUCATION AND TRAINING
BankWork$ Banking Career Training Certificate
University of Portland Studied Business Marketing
Saint Martin’s College Studied Business Marketing
VOLUNTEER WORK
Sunset Preschool, Board Member, Auction Chair member
Worked and organized a team to increase sales up 25% by reaching and garnering more donors and involved more parents
Chaired the Auction Committee for two years