Acquire Asia Pacific is an Australian BPO firm with 7,000 employees across sites in Australia, the US, Philippines, and Dominican Republic. It provides back office support, customer service, and software development. Its vision is to be the top Australian BPO globally and its mission is to add value as an extension of its clients. Objectives include hiring top talent, expanding facilities, reaching more industries globally, and improving financial performance over time. Strengths include the Philippines' educated workforce while weaknesses include scarcity of foreign languages and cultural differences. The firm has doubled clients year-over-year and has a large talent pool. It is developing multilingual capabilities in the Philippines.

1. ACQUIRE ASIA
PACIFIC
Strategic Management
Ma. Joana G. Barrion

2. Business Process Outsourcing (BPO)
Business Process Outsourcing (BPO) is a subset of outsourcing that
involves contracting the operations and responsibilities for a particular
business process to a third-party service provider.

3. Why the Philippines?

5. Acquire Asia Pacific is an Australian global business process outsourcing firm that
specializes in back office support, customer acquisition, customer service, technical
support, lead generation and software development. Headquartered in Australia, it
currently has sites in the United States, the Philippines and the Dominican
Republic with 7,000 employees.

6. Vision
To be the number one Australian BPO Company in the
world.

7. Mission
Our mission is to be an extension of our clients, adding
value by collaborating to achieve successful business
outcomes.

8. Objectives
We provide our clients with outcomes that meet their business objectives. We manage all of our
clients’ day-to-day operational needs using the Acquire approach of People, Process and
Performance:
◦ To hire only the best talent and align resources to client needs and values.
◦ To increase state of the art offices and meet the employees’ necessities.
◦ To be able to reach all sectors of industries in the world and deliver them unique solutions.
◦ To review all outcomes and manage the financial performance of the company.

9. Key Result Area
Performance Indicator
Y1 (Current
Year) Y2 (A year from now)
Y3 (5 years from
now)
Objective 1 Growth in Human Capital 7000 10000 20000
Company Awards 27 awards 40 100
Objective 2
Number of sites in the
Philippines 8 sites 10 15
Accreditations and Compliance
PCI DSS,
ISO/ISMS
27001:2013,
SOC II
accredited
PCI DSS,ISO/ISMS
27001:2013, ISO
20000, SOC II
accredited
PCI DSS,ISO/ISMS
27001:2013, ISO
20000, ISO 22301,
SOC III accredited
Objective 3 Industry Sectors 6 industries 6 industries 10 industries
Number of Clients 20 22 30
Objective 4 Net Profit 10B 12B 20B

10. SWOT Analysis

11. Strenghts Weaknesses
1. Educated and large talent pool 1. Scarcity of Foreign Language
2. Staff performing desired day-shift work,
flexibility to work your hours 2. Cultural Differences
3. Language Benefits
4. Well Develop IT support
5. Interested Powerful venture Capitalists
6. Proven Track Record
S-O Strategic Option: W-O Strategic Option:
1. Spend heavily on s ales and marketing which
has helped win more deals .
1. Provide trainings to employees to be fluent with
the different languages and to adapt with the
cultural diversity.
2. Create a relationship management team and deep
industry expertise assigned to every client.
S-T Strategic Option: W-T Strategic Option:
1. Expand the affiliations and connections by
expanding indus try network
1. Inves t on res earch & development projects
to compete with other BPO companies .
Exposure to Foreign
Exchange Risk and
Inflation
Threats
Political Instability
Increasing Technology
Automation
1. Time Zone Differences
2. Cost Competitiveness
3. Increasing awareness
of outsourcing services
Opportunities
Internal
Environment
Assessment
External
Environment
Assessment

12. Firm Analysis
◦ Market Position of the Firm
-Number of clients doubled compared to last year’s.

13. Firm Analysis
◦ Supply Position of the Firm
-Large number of graduates.

16. Firm Analysis
◦ Special Competitive Considerations
- Core values of managers and supervisors

17. Firm Analysis
◦Strategic thinking
- Started developing the Philippines’ capability to go multilingual.

18. Firm Analysis
Firm Structure: Finance & Accounting; Legal
HR Management: Training; Payroll
Technology Development: IT; Research & Development
Procurement: Funding
Inbound
Logistics
• Recruitment
• Training
• Talent Pool
Acquisition
Operations
• Cloud-based
service
• Customer
Service
• Quality
Assurance
Outbound
Logistics
• Transaction
Management
Sales &
Marketing
• Client
Management
• Pricing
• Credit Process
Services
• Customer Service
• Problem
Resolution
 Speed
 Solutiion