1. Monica Gray
5612 GRAY PARK DRIVE
CHARLOTTE N.C.28269
704-431-7608
objective
To obtain a Managerial position where I can utilize my leadership,
organizational, and communication skills to lead a positive team and
customer service orientated environment.
Experience
2016 - 2016 Variety Wholesale Charlotte, NC
Management
● Manage and direct operations team to achieve business targets.
● Assist in developing or updating standard operating procedures for
all business operational activities.
● Building strong relationship by addressing customer issues and
complaints in a timely manner.
● Assist in employee appraisals, promotions, compensation and
termination based on the performance review.
● Interviewing, recruiting and training candidates.
● Manage work assignment and allocation for staff.
● Work in compliance with company policies and procedures.
2000 - 2016 Sam’s Club/Walmart Charlotte, NC
Management
▪ Partnered with Department Managers and Team Members to provide
training, supervise, and coach.
▪ Schedule and conduct employee evaluations.
▪ Ensure customers receive a superior customer service experience.
2009 - 2011 Behavior Health Charlotte, NC
Registrar
▪ Ability to multi-task
▪ Assist visitors, patients, and family members with needs.
▪ Provide positive customer service experiences.
▪ Register Patients and Data entry services.
2008 - 2009 Marshall’s Charlotte, NC
Coordinator
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2. ▪ Oversee daily activity of Cashiers.
▪ Provide a superior customer service experience.
▪ Mark-downs, inventory, pricing, labeling.
▪ Clerical Duties.
Education
1979 - 1983 Scotland High School Laurinburg, NC
References
Supplied upon request
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