1. Jaikant Shroff
Mobile: +91-9502602220 ;
Email: jaikant.shroff@gmail.com
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Summary
In my journey of 25 years as a hospitality professional I have worked in the best
of the luxury collection of the Taj , across 5 cities with hotels of varied nature and
size .
I have experience of working in iconic city luxury hotels like Taj Palace Delhi , Taj
Bengal Kolkata , Taj Coromandel Chennai , uber luxury resort like Taj Lake
Palace Udaipur , city business hotels like Taj Banjara.
Have been part of 2 opening hotels as a young team member with Taj Bengal and
as the leader at Vivanta by Taj , Begumpet – Hyderabad where I am currently
working as the General Manager .
Have worked extensively both in Taj owned as well as joint ventures of the Taj
hotels where there is owning company also to deal with .
In my various capacities have dealt with multiple stake holders like guests
,owners , team , government bodies with aplomb . Have achieved great customer
satisfaction scores and high audit scores in all my hotels
Currently I am the President of the Hotels and restaurant association of Telengana
state second year running . The association represents all the star hotels of the city
and takes up the issues pertaining to the industry with the government bodies and
other associations . I am also the member of the managing committee at the SKAL
for Hyderabad chapter and we are in running to get the world SKAL congress to
the city of Hyderabad in 2016.

2. I also represent the hotel industry on the board of directors of the state tourism
department
I both as a General Manager and earlier as Food & Beverage manager , restaurant
manager have helmed extremely profitable and successful ventures . Have lead
managed mammoth gatherings of 15000 guests as recent as March 2015.
Professional Details:
Indian Hotels Company Limited (Taj Hotels Resorts and Palaces)
Experience:
General Manager , Vivanta by Taj, Begumpet – Hyderabad
Vivanta by Taj - Begumpet, Hyderabad is a luxurious 181 room property, with
all modern facilities , featuring Viva – the all day dining food theatre , Thai
Pavilion – signature Thai restaurant of the Taj, Tease – high energy bar ,
around 7000 sq ft of top class banqueting facilities and Rhythm lounge for the
higher category guest floor
• Was involved in every stage of planning of the hotel , while
concurrently working at Taj Banjara .
• Opened the hotel 4-5 months before scheduled opening amongst lot of
challenges with partial ready heart of the house areas.
• Have been able to achieve one of the highest guest satisfaction score
index in the company
• Have achieved best results in the newly opened Vivantas in a very
challenging market both in terms of top and bottom-line.
• My responsibility as the general manager is on all aspects which are
revenue of the hotel, employee well being, guest satisfaction, dealing
with vendors and all other stake holders like public and police
authorities.
General Manager, Taj Banjara, Hyderabad – February 2007 onwards till
September 2011,
Taj Banjara is a 122 room hotel with 3 restaurants, a lobby lounge bar and a
pub.

3. • Taj Banjara was the first 5 star hotel in the state of Andhra Pradesh and
holds its own against the newer hotels and is considered to be the
celebrity hub of the city. The turnover of the hotel is close to 400 million
INR and has a staff strength of 300 staff members.
• Hotel delivered excellent results in all the 4 years of my stewardship , we
were successful in countering the sudden downtrend post the Mumbai
attack by implementing a very rewarding banquet growth strategy .
Food and Beverage Manager, Taj Coromandel, Chennai—April 2004,
re designated as Executive Assistant Manager in April 2006.
Key Responsibilities:
• Plan, Forecast and Budget the revenues for the Food and Beverage
department.
• Recruitment and Performance Appraisal /Management of the staff in the
department.
• Undisputed Market Leader in the Food and Beverage City Scenario.
• Achieved a high of 14% growth in the 1st
year and 23% positive growth in
the 2nd
year.
• Effectively tapped the software boom in its returns to the hospitality trade
in the Chennai City Scenario—11000 covers were catered to for the
Cognizant Annual Day Event. Expert in handling big banquet functions.
Food and Beverage Manager, Lake Palace, Udaipur - December 2002 till March
2004.
Key Responsibilities:
• Achieved a growth of 50 % positive variance over the previous year’s
business
• Provided Innovative Culinary experiences considering the unique features
of the floating palace.
• Handled many very high profile conferences very successfully like
Citibank, Cairn energy, Louis Vuitton with aplomb.
• Was part of the reopening team of Neelkamal the Indian specialty
restaurant at the Lake Palace.
Assistant Food and Beverage Manager, Taj Bengal, Kolkata—1999 to
December 2002.
Key Responsibilities:

4. • Assisting the Food and Beverage Manager in planning, forecasting and
budgeting the revenues and the cost flow for the department.
• Restructuring the entire food and beverage staffing, training inputs and
the SOP manuals as the hotel renovation was implemented in phases,
opening the Lobby Lounge restaurant -By The Way and the Italian All
Day Dining Restaurant named the Hub;
• International Tie Ups through web based research—sourcing Italian
Masterchefs for the Hub and a Swiss Master Chef from one of the Member
Hotels in the Leading Hotels of the World for a Swiss Food Festival in the
24 Hour Food Theatre.
Restaurant Manager, The Chinoiserie, Taj Bengal, Kolkata - 1997 to 1999
Key Responsibilities:
• Led the team from the front of one of the finest Chinese Fine Dining
Restaurants across the chain to achieve the highest revenue ever.
• Was selected for International Exposure at The Shangrila, Bangkok.
Restaurant Manager, In Room Dining, Taj Bengal, Kolkata-1996 to 1997
Key Responsibilities:
Apart from maintaining the numero uno position, the professional highs
included the successful handling of In Room dining experiences for visiting
dignitaries namely delegations led by Mr Goh Chok Tong, the Honorable
Singapore Prime Minister and Sir John Major, the then Prime Minister of the
United Kingdom for the CII Partnership Summits.
Manager in Charge –The Junction Bar, Taj Bengal, Kolkata –1995 to 1996.
Catering Assistant and Assistant Restaurant Manager, The Incognito
(discotheque),Taj Bengal, Kolkata - 1993 to 1995..
Catering Assistant, Inroom dining, Taj Bengal,Kolkata -1992-1993
Catering Assistant, The Banquets, Taj Bengal,Kolkata - 1990 to 1992.
Hotel Operations Management Trainee-Taj Bengal, Kolkata - 1989 to 1990.
Professional Qualifications
• EMBA from S.P. Jain institute of Management research, Mumbai .- 2008
• Executive development program at the IIM , Ahmedabad – 2004

5. • 3 years Diploma from The Institute of Hotel Management, Catering
Technology and Applied Nutrition, Kolkata-1989.
• Certified external assessor for the Tata Business excellence model which
is based on the Malcolm Baldridge award in 2008
• Secured 1st
Division in the Board ISC examinations from St Michael’s,
Patna-1986.
Other Educational and Professional Qualifications:
• Have been part of many classification committees for 5 star hotels.
• Was one of the few General managers selected for an exposure trip to all
the leading hotels of the Taj in October 08
• Completed a 2 week e course on time management from Cornell
University in 2008.
• Attended a 3 day workshop at Jodhpur on Food service Facilities
Development and Design organized by the Cornell University,
California in 2006
• Attended a course on creativity at Administrative Staff College at
Hyderabad in 2005.
• Attended a 5 day course on Food &Beverage management organized by
Ecole Hoteliere De Lausanne in 1998.
• Was selected to attend a workshop on Food &Beverage trends organized
by IHRAI in 1999.
Awards and Accolades
Vivanta by Taj , Begumpet – Hyderabad :
• Certificate of excellence from Trip Advisor , booking.com
• Times food award for best bar in 2013 ,
• Times Food award for best Thai restaurant in 2014 ,

6. • Mention in Condenast traveler magazine , National geographic
magazine
• Awards for best hotel from Brands Academy ,NDTV Good times and
Telengana Hotels and restaurant association.
• Taj Annual business excellence award 2014 – best security team , best
learning & development
Taj Banjara, Hyderabad :
• Taj Annual business excellence award 2007 – banquet operations
• Best hotel in the chain for financial governance criteria -2007, 2008
• Best hotel in terms of scores on employee satisfaction
Taj Coromandel Chennai
• Tata Annual business excellence Award for Achieving Excellence in
Banqueting Operations and Convention Management - 2004-05 , 2005-06.
• Highest percentile in the Mystery Audit Scores conducted in the Luxury
SBU.
Languages Known:
English, Hindi, Bengali, French
Passion - Reading, listening to music, Cricket, watching movies.
Jaikant Shroff

7. • Mention in Condenast traveler magazine , National geographic
magazine
• Awards for best hotel from Brands Academy ,NDTV Good times and
Telengana Hotels and restaurant association.
• Taj Annual business excellence award 2014 – best security team , best
learning & development
Taj Banjara, Hyderabad :
• Taj Annual business excellence award 2007 – banquet operations
• Best hotel in the chain for financial governance criteria -2007, 2008
• Best hotel in terms of scores on employee satisfaction
Taj Coromandel Chennai
• Tata Annual business excellence Award for Achieving Excellence in
Banqueting Operations and Convention Management - 2004-05 , 2005-06.
• Highest percentile in the Mystery Audit Scores conducted in the Luxury
SBU.
Languages Known:
English, Hindi, Bengali, French
Passion - Reading, listening to music, Cricket, watching movies.
Jaikant Shroff