SlideShare a Scribd company logo

LYNN KOAH.res(1)

L
Lynn Koah
1 of 2
Download to read offline
BARBARA LYNN KOAH
2961 55TH Avenue North
St. Petersburg, FL 33714
Cell # (727) 798-7454
E-mail: Lynn.koah@yahoo.com
Objective
Provide high-level customer service support with the ability to be flexible, multitask, having
excellent interpersonal skills, and the ability to work well with all levels of internal
management and staff, as well as outside clients and vendors.
Fidelity Information Services - January 2014 to November 2016
Chargeback Support Services
• Clerical Support for chargeback support services.
• Print documents to be scanned to DRC system.
• Create cover sheets for DRC and Midas documents.
• Input numerical data entry into spreadsheets.
• Open,date stampand sort incomingmail.
• Assist supervisors with projects as needed.
• Research bank mail for missing information and account numbers,
• Research to route documents to appropriate departments and Client Relation managers.
• Create new Dispute and Fraud Claims.
Pionear – Bank of America - September 2012 to July 2013
Image & File Retention-Post Closing & Central Services (Temporary Assignment)
• Extensive research of the mortgage loan note to determine if original note can be located.
• Research of contracts to identify the Trustee and the Custodian holding the mortgage note.
• Determination if a Lost Note Affidavit should be created to be submitted to court system.
• Data entry of the lost note affidavit being sent federal express.
• Daily performance goals maintained to meet department productivity.
• Excel Spreadsheet updated daily with Federal Express and transmittal information upon
completion.
Allstaff – Mortgage Investors Corporation – May2012to July 2012
LoanClosingAdministrator (Temporary Assignment)
• Entered all information with regards to vesting, payoff and any applicable fees due.
• Entered borrower vesting and marital status.
• Entered Escrow balance and closing date.
• Entered payoff information including calculation of per diem, late fees and miscellaneous
charges due.
• Entered Escrow of Hazard Insurance and property taxes including due dates and premium
amounts.
• Determined if any premiums needed to be collected.
• Reviewed itemization information for accuracy.
Ceridian Benefit Services – Administrative Analyst August1999to November2009
Rate Analyst for Cobra Administration
• Administrative Support for Cobra Rates Billing and Consumer Support.
• Increased customer satisfaction with excellent communication skills by phone or e-
mails.
• Provided training to new employees in areas of New Business entry.
• Ran queries for consumer reports to obtain pertinent information using Spreadsheets.
• Entered New Business set up within databases with key information.
Lynn Koah
Page 2
Skills
• Provide excellent customer service by making every client a priority.
• Prepare invoices, reports, memos, letters, financial statements and other documents, using
word processing, spreadsheet, database, and/or presentation software.
• Read and analyze incoming memos, submissions, and reports in order to determine their
significance and plan their distribution.
• Open, sort, and distribute incoming correspondence, including faxes and email.
• File and retrieve corporate documents, records, and reports.
• Prepare responses to correspondence containing routine inquiries.
• Perform general office duties such as ordering supplies, maintaining records management
systems.
• Provided information to supervisors, co-workers, and subordinates by telephone, in written form,
e-mail, or in person.
• Developed specific goals and plans to prioritize, organize, and accomplish required task.
Education and Professional Development
Career Development CenterClerical and Administrative Certificate Program
• Diverse studies in clerical support including: typing, word processing, 10 key and accounting,
hands on training in writing and formatting newsletters and data entry.
• Experienced as receptionist including answering phones, typing letters to clients including
letters to courts for legal purposes.
Education/Certification Knowledge/Work
Experience
Typing Excel /
Spreadsheets
Word Process MS Word
Data Entry Lotus notes
Accounting Assistant MS Outlook
Customer Service MS PowerPoint
Ad

Recommended

Administrative Resume-01
Administrative Resume-01Administrative Resume-01
Administrative Resume-01Tabitha Singh
 
Nicole Charles 2014 revise
Nicole Charles 2014 reviseNicole Charles 2014 revise
Nicole Charles 2014 reviseNicole Charles
 
Kathy resume 2016
Kathy resume 2016Kathy resume 2016
Kathy resume 2016Kathy Kolin
 
JENNIFER ZAMUDIO - Resume 2016 (2)
JENNIFER ZAMUDIO - Resume 2016 (2)JENNIFER ZAMUDIO - Resume 2016 (2)
JENNIFER ZAMUDIO - Resume 2016 (2)Jennifer Zamudio
 
Diane Dean resume 10.14.16
Diane Dean resume 10.14.16Diane Dean resume 10.14.16
Diane Dean resume 10.14.16Diane Dean
 

More Related Content

What's hot (20)

JM.WELLS_resume_2
JM.WELLS_resume_2JM.WELLS_resume_2
JM.WELLS_resume_2
 
Traci p dean resume 2015
Traci p dean resume 2015Traci p dean resume 2015
Traci p dean resume 2015
 
Debra R. Harmon Resume 5
Debra R. Harmon Resume 5Debra R. Harmon Resume 5
Debra R. Harmon Resume 5
 
Jenna Pierce Resume
Jenna Pierce ResumeJenna Pierce Resume
Jenna Pierce Resume
 
Payroll specialist
Payroll specialistPayroll specialist
Payroll specialist
 
ROBERT H GORDEN Resume
ROBERT H GORDEN ResumeROBERT H GORDEN Resume
ROBERT H GORDEN Resume
 
MEstacio-complete
MEstacio-completeMEstacio-complete
MEstacio-complete
 
R.Jackson loan processor resume
R.Jackson loan processor resumeR.Jackson loan processor resume
R.Jackson loan processor resume
 
Rosy Omonga Resume Good
Rosy Omonga Resume GoodRosy Omonga Resume Good
Rosy Omonga Resume Good
 
ErinnJane_Resume
ErinnJane_ResumeErinnJane_Resume
ErinnJane_Resume
 
Resume Jessica Simpson
Resume Jessica SimpsonResume Jessica Simpson
Resume Jessica Simpson
 
my resume
my resumemy resume
my resume
 
joylin fong resume
joylin fong resumejoylin fong resume
joylin fong resume
 
topresume
topresumetopresume
topresume
 
rose horta resume 2
rose horta resume 2rose horta resume 2
rose horta resume 2
 
Jamie Nitz resume word updated
Jamie Nitz resume word updatedJamie Nitz resume word updated
Jamie Nitz resume word updated
 
Frank.Malmstead.resume
Frank.Malmstead.resumeFrank.Malmstead.resume
Frank.Malmstead.resume
 
2015 ResumeGildia Saunders
2015 ResumeGildia Saunders2015 ResumeGildia Saunders
2015 ResumeGildia Saunders
 
ResumeF
ResumeFResumeF
ResumeF
 
Resume A.T.
Resume A.T.Resume A.T.
Resume A.T.
 

Similar to LYNN KOAH.res(1)

Similar to LYNN KOAH.res(1) (20)

Brandi (1) (1) (1)
Brandi (1) (1) (1)Brandi (1) (1) (1)
Brandi (1) (1) (1)
 
J. Matthew Hall Resume 5-18-16
J. Matthew Hall Resume 5-18-16J. Matthew Hall Resume 5-18-16
J. Matthew Hall Resume 5-18-16
 
fdobbinsresume
fdobbinsresumefdobbinsresume
fdobbinsresume
 
Kim Smith Dec 2016
Kim Smith Dec 2016Kim Smith Dec 2016
Kim Smith Dec 2016
 
Michelle cv smith - 23.06.19
Michelle cv smith - 23.06.19Michelle cv smith - 23.06.19
Michelle cv smith - 23.06.19
 
Barbara Nicole Black Resume
Barbara Nicole Black ResumeBarbara Nicole Black Resume
Barbara Nicole Black Resume
 
Elizabeth resume 2015
Elizabeth resume 2015Elizabeth resume 2015
Elizabeth resume 2015
 
CV- Jhomelyn 2016
CV- Jhomelyn 2016CV- Jhomelyn 2016
CV- Jhomelyn 2016
 
Linda_revised_cv6_2015
Linda_revised_cv6_2015Linda_revised_cv6_2015
Linda_revised_cv6_2015
 
Carmelletha Resume 2016
Carmelletha Resume 2016Carmelletha Resume 2016
Carmelletha Resume 2016
 
Diana Burns Resume
Diana Burns ResumeDiana Burns Resume
Diana Burns Resume
 
Diana burns 6 27-16-3
Diana burns 6 27-16-3Diana burns 6 27-16-3
Diana burns 6 27-16-3
 
Kathy resume 2016
Kathy resume 2016Kathy resume 2016
Kathy resume 2016
 
Resume of Donna Dattilo 2016
Resume of Donna Dattilo 2016Resume of Donna Dattilo 2016
Resume of Donna Dattilo 2016
 
010116Jo
010116Jo010116Jo
010116Jo
 
Lesley-Anne updated CV_2015
Lesley-Anne updated CV_2015Lesley-Anne updated CV_2015
Lesley-Anne updated CV_2015
 
Resume
ResumeResume
Resume
 
CV Sean Kellaghan
CV Sean KellaghanCV Sean Kellaghan
CV Sean Kellaghan
 
Vicki-1
Vicki-1Vicki-1
Vicki-1
 
AMOS EXT
AMOS EXTAMOS EXT
AMOS EXT
 

LYNN KOAH.res(1)

  • 1. BARBARA LYNN KOAH 2961 55TH Avenue North St. Petersburg, FL 33714 Cell # (727) 798-7454 E-mail: Lynn.koah@yahoo.com Objective Provide high-level customer service support with the ability to be flexible, multitask, having excellent interpersonal skills, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors. Fidelity Information Services - January 2014 to November 2016 Chargeback Support Services • Clerical Support for chargeback support services. • Print documents to be scanned to DRC system. • Create cover sheets for DRC and Midas documents. • Input numerical data entry into spreadsheets. • Open,date stampand sort incomingmail. • Assist supervisors with projects as needed. • Research bank mail for missing information and account numbers, • Research to route documents to appropriate departments and Client Relation managers. • Create new Dispute and Fraud Claims. Pionear – Bank of America - September 2012 to July 2013 Image & File Retention-Post Closing & Central Services (Temporary Assignment) • Extensive research of the mortgage loan note to determine if original note can be located. • Research of contracts to identify the Trustee and the Custodian holding the mortgage note. • Determination if a Lost Note Affidavit should be created to be submitted to court system. • Data entry of the lost note affidavit being sent federal express. • Daily performance goals maintained to meet department productivity. • Excel Spreadsheet updated daily with Federal Express and transmittal information upon completion. Allstaff – Mortgage Investors Corporation – May2012to July 2012 LoanClosingAdministrator (Temporary Assignment) • Entered all information with regards to vesting, payoff and any applicable fees due. • Entered borrower vesting and marital status. • Entered Escrow balance and closing date. • Entered payoff information including calculation of per diem, late fees and miscellaneous charges due. • Entered Escrow of Hazard Insurance and property taxes including due dates and premium amounts. • Determined if any premiums needed to be collected. • Reviewed itemization information for accuracy. Ceridian Benefit Services – Administrative Analyst August1999to November2009 Rate Analyst for Cobra Administration • Administrative Support for Cobra Rates Billing and Consumer Support. • Increased customer satisfaction with excellent communication skills by phone or e- mails. • Provided training to new employees in areas of New Business entry. • Ran queries for consumer reports to obtain pertinent information using Spreadsheets. • Entered New Business set up within databases with key information.
  • 2. Lynn Koah Page 2 Skills • Provide excellent customer service by making every client a priority. • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software. • Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution. • Open, sort, and distribute incoming correspondence, including faxes and email. • File and retrieve corporate documents, records, and reports. • Prepare responses to correspondence containing routine inquiries. • Perform general office duties such as ordering supplies, maintaining records management systems. • Provided information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Developed specific goals and plans to prioritize, organize, and accomplish required task. Education and Professional Development Career Development CenterClerical and Administrative Certificate Program • Diverse studies in clerical support including: typing, word processing, 10 key and accounting, hands on training in writing and formatting newsletters and data entry. • Experienced as receptionist including answering phones, typing letters to clients including letters to courts for legal purposes. Education/Certification Knowledge/Work Experience Typing Excel / Spreadsheets Word Process MS Word Data Entry Lotus notes Accounting Assistant MS Outlook Customer Service MS PowerPoint