1. Susan Dyl
Hutto, TX (617) 852-1186 ● sdyl@austin.rr.com ● www.linkedin.com/in/susandyl/
Sr. Scrum Master
Product Manager
Senior Project Manager
Experienced leader in all aspects of Software Delivery. Extensive experience in direct customer relations and
project management. Led many teams to successful project completion using waterfall or scrum. Every
project was within or under budget and on-time or completed ahead of deadline. Created positive work
environment and motivated employees to be innovative. Communicator and problem solver able to make
decisive and accurate decisions in a fast-paced environment. Key skills include:
Product Management Technical Project Management Employee Training & Coaching
Customer Relations Forecasting & Budgets Total Quality Management
Policies & Procedures Software Development Resource Management
Sales & Marketing Support Problem Solving Time Management
Change Management Agile Methodolodies Key Account Management
Fluent in Portuguese
Career Highlights
Worked with developers in an Agile/Scrum environment to launch new managed service products
within the Cloud technology including working with many third party open source companies for web
services suck as .NET, Java,Bare Metal, and Vyatta,as well as partnering with Softlayer. Schedule and
estimate Sprints, FVT Testing, Development and Reviews. Working with cross functional teams. Lead the
compliance team to establish that all software had been tested and reviewed prior to release.
Launched new software product to increase sales revenue. Established objectives, schedule, resources
and budget. Led team to deliver quality product. Completed project on time and within budget. Increased
sales revenue to client by 25%. (Gtech/Project Manager)
Directed and managed backup data center project. Established hardware and software requirements.
Procured all equipment and coordinated efforts of software team and infrastructure network engineers to
project completion. Increased customer satisfaction and reduced down time of production system and SLA’s
by 65%. Gtech/Project Manager
Implemented new promotional software project for customer that would increase revenue by 20
%. Worked with cross functional team that was new to this type of software delivery. Coached and
coordinated weekly meetings and set reasonable and achievable goals. Achieved successful on-time delivery.
Gtech/Project Manager
Professional Experience
Education Partners, Austin, TX ( May 2015 – present)
Education Partners is a SaaS based education technology company based in Austin, Texas which has designed
a rules based engine that marginalizes compliance risk and features document management, configurable
workflows, dynamic forms, electronic signatures and process dashboards around key business functions for
colleges and universities.
Release Manager you are the gatekeeper of release management processes and the owner of all software
and infrastructure processes. Responsible for prioritizing, planning, scheduling, execution, testing and

2. communication and successful delivery of major, minor and unscheduled software and infrastructure releases
for Education Partners and our customers.
You are a major contributor of a growing Agile release management team. You will participate in all scrum
meetings and coordinate requisite activities with team leads across the release life cycle including release
planning, scoping, schedule, development, testing, user acceptance, knowledge assets and training, client
communication, deployments and production support. Knowledge of TFS, JIRA and Confluence tools. Work
with cross functional teams within different geographical regions and manage developement resources for
capacity and metrics.
IBM Corporation, Austin TX (2014 – Present)
Advisory Project Manager/Scrumaster
Work with developers in an Agile/Scrum environment to launch new managed service products within the
Cloud technology including working with many third party open source companies as well as partnering
with Softlayer. Schedule and estimate Sprints, FVT Testing, Development and Reviews. Working with cross
functional teams. Lead the compliance team to establish that all software had been tested and reviewed
and met all criteria prior to release.
Gtech Corporation, Austin, TX & Tallahassee, FL (2000-2014)
Software Project Manager
Coordinated with customer to facilitate requirements gathering and QA Testing
▪ Launched new software product to increase sales revenue. Established objectives, schedule, resources
and budget. Led team to deliver quality product. Completed project on time and within budget. Increased
sales revenue to client by 25%.
▪ Streamlined project estimation budget process. Created new process flow and procedure. Administered
and coordinated training to Project Managers. Decreased overhead costs to future project budgets by
$7K.
▪ Coordinated training for client. Developed curriculum and materials and presented to client for approval.
Traveled to customer facility to deliver four day course. Improved customer satisfaction and reduced
client cost by 40%.
▪ Developed new procedures for operations team. Used “train the trainer” approach to roll out information
to all operations staff. Decreased budget cost by having in-house operations perform tasks that were
previously outsourced.
▪ Collaborated with Regional Lead Director to develop process training and methodologies curriculum for
team located in Argentina. Developed documents and documented all relevant processes. Delivered
training to team. Resulted in higher scores for compliance reviews and saved in overhead cost by 25% by
not having to go back and redo project documentation.
▪ Implemented new game concept for customer where customer’s current platform was very old software.
Researched company database to find resources that could develop on this platform. Created objectives,
planning, requirement, schedule and budget. Launched new game on time and saved 20% of budget.
Software Quality Engineer/Site Software Coordinator
Developed all Quality Test Plans and Test Cases. Performed all of System Test and facilitated Customer
Acceptance Testing.
▪ Assembled task force team to investigate issue with equipment in field. Worked with team to brainstorm
ideas and solutions. Identified root cause and was able to quickly get software release to customer.
Decreased future SLA’s by 85%.
▪ Coordinated offsite event for customer. Ensured all equipment was delivered to new location.
Collaborated with network engineers to obtain remote connectivity to back end system. Assisted in
hardware set up of remote location.
Software Quality Engineer
Collaborated with Product Managers to test Enterprise Series software. Created all Product Test Plans and
Test Cases for software and communications software. Performed product testing and ensured on time
delivery.
▪ Investigated issue reported by customer. Collaborated with product team to identify root cause.
Diagnosed issue and produced new product specification to give to vendor. Expedited delivery to replace
old parts as quickly as possible. Increased customer satisfaction and reduced cost of replacing
malfunctioning equipment. (QA Engineer/Gtech)

3. ▪ Collaborated with Product engineers to create test scenarios for unit testing of a new web-based
application that was being developed. This increased productivity and decreased the amount of issues
found in product testing.
Software QA Analyst—Communications
Create Test Plans and Test Cases for Communications Software. Tested software of various communications
types and protocols. Tested network infrastructure and verified connectivity to point of sale terminals.
▪ Assisted with the development of a new communication software protocol using TCP/IP. Created
communication enhancement requirements to deliver to product team. Implemented new software to the
customer and increased productivity by 35%
▪ Tested and delivered new prototype point of sale terminal to customer ahead of schedule. Increased
sales by 15% and decreased budget by 25%.
IBM Corporation, Middletown, RI (1997-1999)
Technical Customer Support Engineer
Tier 2 support for Global customers and Call Center software. Investigated issues reported by customers and
maintained SLA agreements. On call 24x7 Support.
Education
B.S., Information Systems, University of Massachusetts (Dartmouth, MA)
A.A., Accounting, Fisher College (Fall River, MA)
Technical Skills
Trained in:
PMP / SDLC / DTL / CMMi / CSQE / MSProject / RUP/JIRA
SDLC- Software Development Life Cycle/Waterfall
Agile/Scrum Framework- Certified Scrum Master
DTL- Develop the Leader in You
CMMi – Capability Maturity Model
Tools: JIRA, Quality Center, Test Director, LM1 Protocol Analyzer, Comm Probe, Etherpeek, Ethereal, MUTT,
NMS, Documentum
Operating Systems: DEC, DOS, AIX, UNIX, VMS, CICS, AS/400
Languages: Cobol, Cobol II, Pascal
Networking Protocols: TCP/IP, UDP, SNMP, X.25, X.42, X.28, Radio, Satellite, Wireless
Products: Meditech MSOffice, Enterprise Series Suite, PX2X, HP Openview, Tivoli , Callflow, TCS, MDp, DVB,
IBM MQ series, Windows 98-XP