This document is a resume for Lucas Schiller that outlines his education and qualifications for an IT position. It summarizes that he has a Bachelor's degree in Information Technology Management from University of Wisconsin - Stout, with relevant coursework including Cisco networking, Microsoft server administration, and computer science. It also details his work experience, including current and past roles providing helpdesk support, networking engineering, and IT administration.

1. Lucas Schiller
1209 ½ 8th St. E. Menomonie, WI 54751
(715) 440-5237 SchillerL7035@my.uwstout.edu
https://www.linkedin.com/in/lucasschiller
Highlights of Qualifications__________________________________________________________________________________________________
 Proficient in Cisco CLI
 Over 5 years of work experience in the field
 Skilled with Microsoft Server 2003/2008/2012
 Thrives in dynamic and challenging environments
 Experience with Salesforce
Education_______________________________________________________________________________________________________________________
University of Wisconsin – Stout, Menomonie, WI 12/15
Bachelor of Science degree in Information Technology Management
 Chancellor's Award 2012: Presented after each semester for outstanding scholastic achievement to
undergraduate students at UW-Stout who complete a minimum of 12 undergraduate credits with a 3.5 or
higher grade point average.
 Phi Sigma Phi National Fraternity: Annual fundraisers contributing to Wounded Warrior Foundation.
 AITP: Association of Information Technology Professionals
Related Coursework___________________________________________________________________________________________________________
 Server Applications
 Network Systems Design
 Cisco Multi-Layer Switched Networks
 Cisco Scalable Internetworks
 Cisco Networking Fundamentals 1 & 2
 Cisco IP Telephony Design and
Implementation
 Internetwork Troubleshooting
 Computer Science 1 & 2
 Directory Services
Work Experience______________________________________________________________________________________________________________
Ask5000 Helpdesk Technician (Seasonal), University of Wisconsin - Stout, Menomonie, WI 01/13 - Current
 Actively seek problems that face our helpdesk team and work with our other IT teams to resolve issues that
extend past our desktop area.
 Strive to improve our staff by mentoring our technicians to grow their technical and interpersonal skills.
 Often utilized by management when a highly technical, detail orientated individual is needed.
Network Support Engineer Intern, Cisco Meraki, San Francisco, CA 01/15 - 05/15
 Provided direct support and troubleshooting assistance on all of the Meraki product line.
 Worked directly with customers to troubleshoot issues with LAN, WAN, routing, switching and firewall
connectivity.
 Answered questions regarding licensing, AD integration, wireless deployments, and best practices.
 Directed on site technicians to complete small to large scale layer 1 implementation and troubleshooting.
Information Technology Intern (Seasonal), EO Johnson Company, Eau Claire, WI 06/13 - 08/14
 Served as the single point of contact to provide resolutions to end users for all IT related issues including a
variety of software use questions.
 Utilized remote desktop software to run reports and troubleshoot problems.
 Remotely managed services, Microsoft Exchange and Active Directory on a daily basis.
Information Technology Associate (Seasonal), Merrill High School, Merrill, WI 01/10 - 01/13
 Worked directly with Director of Technology to manage and complete large projects over the summer
term.
 Helped facilitate and transition the existing PBX system to a VoIP phone system.