1. Joann Ochoa
9250 Edwards Way, Apt # 502 Adelphi, MD 20783
Cell: (202) 802-8227
ojoa31@hotmail.com
Objective
Bilingual (English/Spanish) professional seeking to secure a permanent full-time and challenging
position with a progressive organization/company.
Education
Strayer University, Takoma Park, MD
• Bachelor of Science in Criminal Justice, currently attending
Stratford University, Woodbridge, VA
•College courses in Bachelor of Science in Healthcare Administration, attended
•Completed Medical Terminology course.
Experience
Law Firm of Nave & Associates, PLLC, Washington, D.C. 02/2016-8/2016
Personal Injury, Case Manager
• Assisted with the call volume.
• Followed up with claimant’s benefits and third party benefits.
• Organized and completed necessary documentation.
• Answered claimant’s questions and directing them to the attorney if needed.
• Gathered all facts and evidence during the process to claimant’s file.
• Scheduled recorded statements and conference calls.
• Generated and drafted letters to claimants, third parties and medical facilities.
• Mailed certified letters, faxed and emailed demand packages to third party.
• Processed payments requests for medical records and itemized bills.
• Assisted with our Spanish speaking claimants with translation over-the-phone, in
person and written correspondence.
• Created new files and other administrative duties as assigned.
Children's National Medical Center, Rockville, MD 08/2015-11/2015
Clinical Operations Representative
•Answered phone calls.
•Prepped and examined patient charts on a daily basis.
•Patient registration via phone and in person.
•Entered ICD-9 and ICD 10 codes.
•Faxed radiology results to referring physicians.
•Obtained referrals and authorizations for office procedures.
•Scanned and emailed medical documents.
•Verified insurance eligibility via phone, fax and through Passport system.
•Collected deductibles, co-insurance and co-pays.
•Scheduled radiology procedures on a daily basis.

2. The Pediatric Group, P.C., Alexandria, VA
04/2005-8/2015
Medical Receptionist/Translator
•Greeted visitors and patients with great customer service and courtesy.
•Trained and supervise three to four front desk staff.
•Translated from English to Spanish with physicians and patients.
•Scheduled appointments, prepare charts prior to each appointment, and verify medical
eligibility.
•Requested medical records from other physicians when requested.
•Gathered information for patient’s referral for specialist visits.
•Collected co-payments by check, cash, and credit card, and close out all transactions daily.
• Distributed incoming mail to office staff, order medical office supplies, scan and index
medical documents and arrange storage boxes for pick up.
•Experienced on Medical Manager for medical coding.
•Followed up on claims from third party.
Virginia Hospital Center, Arlington, VA
01/2004-2/2005
Unit Secretary
•Answered phones promptly and received messages neatly and accurately.
•Scheduled appointments for consultations and procedures efficiently and correctly.
•Ensured availability of all necessary information prior to each appointment and obtained
insurance information.
•Obtained referrals for Maternal Fetal Medicine department.
•Typed schedules for patients on a daily basis, filed, faxed and copied medical reports.
Christian Relief Services, Lorton, VA 08/2002-12/2003
Housing Assistant
•Assisted Deputy Director in the Americans Helping Americans Program with conducting
needs assessments by way of resident surveys, management, surveys, and other research
tools needed.
• Recruited and coordinated speakers for the Center for Housing Counseling Training.
•Prepared monthly and quarterly reports for the Center for Housing Counseling Training.
•Gathered speakers and attendees for the Center for Housing Counseling Training Class.
•Collected tuition fees, input student details, and answered questions from prospective
students.
Koinonia Foundation, Inc., Alexandria, VA 10/2001-8/2002
Administrative Assistant & Spanish Translator
• Greeted visitors, clients, staff and board members.
• Answered multi-line phones.
• Provided written and verbal translation services for Spanish speaking clients.
• Transcribe English documents to Spanish for client use.
• Maintained client’s demographic information using the database programs.

3. • Provided multiple resources for low income families and refugees.
United Community Ministries Solutions, Alexandria, VA 6/2001-8/2002
Data Entry Clerk, Customer Service Representative & Administrative Asst.
• Greeted clients, staff, visitors and prospective clients.
• Provided Spanish translation for our Hispanic population.
• Assisted staff members with projects from various programs within the organization.
• Entered new client’s demographic information, income, etc.
• Assisted in food distribution, holiday baskets and back to school items.
• Provided data entry and managed services rendered for the clients as financial assistance,
food, emergency services, i.e.
Skills
Experienced:
*Spanish Translator, Typing 35-40 wpm,
Software:
*Needles Software, Microsoft Office Suite, Outlook, Medical Manager, Allscripts, Pitney Bowes
Postage, STAR, Centricity, Passport, ONE Source and Electronic Health Records. Knowledge of
HIPAA and OSHA.