1. LISBETH CHAVEZ OLIVEIRA
lisbethchavez@iol.pt ; lisbethchavez13@gmail.com / +1 351 91 7089888
OBJECTIVE: Highly experienced in business and management, team management and leadership, training and recruiting, sales
and customer service, seeking for experience in the US in business partnerships,marketing strategy,operations management.
Account manager or human resources management
EMPLOYMENT
Desigual
It’s not the same! It’s a clothing brand headquartered in Barcelona which is notable for it’s trendy patchwork designs,intense
prints, graffiti arts and asymmetrical designs.Founded in 1984 is present all around the world.
Store Manager Lisbon, Portugal (January 2016 – Present)
 Leadership and team management, of 9 employees supervising all their work and store duties.
 Visual merchandiser of my department.
 Taking care of customer service including handling queries and complaints
 KPI's analysis and forecasting future sales
 Development of business strategies, hitting targets and implementing new strategies to increase sales
 Inventory management, stock control
 Time Management:working with employees, customers and management, create schedules, order supplies and write
reports. I had to make sure everything was done.
 Controller,account analysisand budgeting
 Recruiting and training new staff, analytical skills and problemsolver.
 Ability to work underpressure and make hard and fast decisions.
 Great verbal communicationsand writing skills,with costumers, employees, or in a meeting with management. Ability to
write reports, recommendations,prepare meetings.
 Development of business strategies, hitting targets and implementing new strategies to increase sales
H&M Portugal
One of the world’s largest fashion companies with more than 116,000 employees , H&M Group comprises of six independent
brands: H&M, COS, Cheap Monday,Monki, Weekday and & Other Stories, with 3,000 stores across more than 50 markets
worldwide.
DepartmentManager Aveiro,Portugal(Novemver2014– May 2015)
 Customer service
 Leadership and team management, of 15 employees supervising all their work and store duties.
 Visual merchandiser of my department.
 Controller and account analysis
 Taking care of customer service including handling queries and complaints
 Recruiting and training new staff
 KPI's analysis and forecasting future sales
 Development of business strategies, hitting targets and implementing new strategies to increase sales
 Inventory management, stock control
Grandvision Group Portugal (May 2005 – May 2014)
GrandVision is the global leader in optical retail which includes a wide range of services provided by its optical experts,
prescription glasses including frames and lenses,contact lenses and contact lens care products,and sunglasses both plain an d
with prescription lenses.Grandvision operates in 43 countries across Europe, Latin America, the Middle East and Asia.
Store Manager
As a store managermy duties were:
 Leadership and team management of 13 employees. I had to keep them motivated,resolve conflicts and make hard
decisions.
 Time Management:working with employees, customers and management, create schedules, order supplies and write
reports. I had to make sure everything was done.
 Controller,account analysisand budgeting
 Recruiting and training new staff, analytical skills and problemsolver.
 Ability to work underpressure and make hard and fast decisions.
 Great verbal communications and writing skills,with costumers, employees, or in a meeting with management. Ability to
write reports, recommendations, prepare meetings.
 Taking care of customer service including handling queries and complaints. KPI's analysis and forecasting future sales
 Development of business strategies, hitting targets and implementing new strategies to increase sales
 Inventory management, stock control
I began my duties as shop assistant manager in Multiopticas Forum Aveiro and became manager after 1 year. Later I did the opening
of Multiopticas of Aveiro Retail Park. Later Iwas transferred to the Multiopticas Aveiro Glicinias, accumulating the management
functions of these last two stores for 1 year. I was however invited to manage Multiopticas Dolce Vita Tejo in Lisbon in January 2011
and in April of that year Iopened Multiopticas Forum Sintra where I stayed until the end of the year.
In January 2012 I returned again to the Multiopticas Forum Aveiro where I remained until May 2014. Within the Grandvision
group I was part of the business plan for training new employees and the existing ones. I also took part in the development
and training of computer POS sales program.
Within the Grandvision group I was part of the business plan for training new employees and the
Gondodigital, Lda, Porto(Portugal) Porto,Portugal(February 2004– January 2005)
Marketing telecommunicationstradinganddistribution ofmobile phoneaccessories
NationalSalesrepresentative

2. Marketing and distribution of telecommunications and mobile phone accessories with a portfolio of 40 regular clients of my responsibility in
addition to acquiring new customers. CustomerService,MeetingSales Goals,ClosingSkills,TerritoryManagement,ProspectingSkills,
Negotiation,Presentation Skills,andsalesmotivated. Asa sales representativemy duties were:
 Managing the existing accounts,obtaining orders,and establishing new accounts by planning and organizing daily
work schedule.Call on existing or potential sales.
 Adjust content of sales presentationsby studying the type of sales outlet or trade factor.
 Focus on sales efforts by studying existing and potential volume of dealers.
 Keeping management informed by submitting activity and results reports, daily call reports, weekly work plans,and
monthly and annual territory analyses.
 Resolving customer complaintsby investigating problems;developing solutions;preparing reports;making
recommendationsto management.
 Providing historical recordsby maintaining records on area and customer sales.
 Monitorscompetition by gathering current marketplace information on pricing,products,new products,delivery
schedules, merchandising techniques,etc.
Opticel Telecomunicações S.A. Figueira da Foz, Portugal (August 2001 – December 2003)
Sales and marketing telecommunications
Area Sales Manager
Marketing and distribution of mobile telecommunications with a portfolio of 25 regular clients of my responsibility in addition to acquiring
new customers. Customer Service, Meeting Sales Goals, Closing Skills, Territory Management, Prospecting Skills, Negotiation,
Presentation Skills, and sales motivated.
Optimus Telecomunicações S.A. Aveiro, Portugal (August 1999 – May 2001)
Mobile telecommunications
Store Manager and Supervisor
Customer service and negotiation, business, store management, inventory management, team management, recruitment and their proper
training, kpi’s analysis.
Branco & Companhia Lda. Aveiro, Portugal (June 1998 – August 1999)
Administrative Secretary
 Coordination and implementation ofoffice procedures
 Managing and maintaining budgets,aswell as invoicing
 Using a variety of software packages,such as Microsoft Word, Outlook,Powerpoint,Excel, Access, etc., to produce
correspondence and documentsand maintain presentations,records,spreadsheets and databases
Vila Azul Imobiliaria Aveiro, Portugal (January 1998 – May 1998)
Real State Agent
 Rent, buy, or sell property for clients. Perform duties,such as study property listings,interview prospective clients,
accompany clientsto property site, discuss conditions of sale, and draw up real estate contracts.Includes agentswho
represent buyer.
EDUCATION
IPAM – INSTITUTO PORTUGUES DE ADMINISTRAÇÃO E MARKETING
Bachelor’s degree in business administration and marketing.
Participation in the following seminars:
- Leadership and Entrepreneurship;
- Brand;
- Distribution;
- E-marketing;
- Sports Marketing;
- Marketing and Fashion.
Workshops in Coaching and Leadership
ACTIVITIES AND INTEREST
 Technical skills: Implementation of training projects in Multiopticas: IT project POS, e-learning project, sun project talent.
Training in sales techniques, management, store management, team management and customer service provided by Egor, Dynergie,
and Excel. Training in coaching given by Dr. John and Dr. Catalan. Ana Penim
 Computer skills:as a frequent user: Windows, Excel, Access, Outlook, Internet. I also have knowledge of Intranet and Sap.
 Trilingual:Fluent in Spanish, English and Portuguese