1. Lisa K. Viles
206 Caldwell Street
Jacksonville, IL 62650-1812
(217) 491-2686
lisaviles16@gmail.com
SUMMARY
Enthusiastic and well organized professional with over 25 years’ experience in administrative
support services in the transportation sector as well as an additional background in human
services. Problem solver with a strong customer service focus, skilled in preparing reports,
correspondence, revising documents and maintaining data bases. Other areas of expertise
include Microsoft Excel, PowerPoint, Word, Google Calendar, Google Docs and Gmail. Team
oriented employee with demonstrated achievement in the areas of planning, scheduling,
coordination and documentation of department meetings.
WORK EXPERIENCE
Administrative Assistant
Substitute Site Manager – Bread of Love Program February 2016 – present
Prairie Council on Aging
Jacksonville, Illinois
Provide phone, reception and filing assistance. Give information and referral services to seniors
in need. Run inquiries for seniors who have applied for discounted license stickers through
Illinois BAA website and distribute vouchers to the local food bank. Communicate with Bread of
Love site managers to order daily meals with vendor, track daily meal logs through data entry,
reconcile end of month log sheets with vendor bill and perform end of month accounting.
Complete monthly reporting to State Area Agency on Aging. Also work as substitute site
manager observing safe food sanitation guidelines in serving congregate and home delivered
meals to seniors at Bread of Love sites in Morgan, Cass and Scott counties.
Administrative Assistant May 1992 – January 2015
Morgan County Highway Department
Jacksonville, Illinois
Had oversight responsibility for Illinois highway department regional funding, bank statement
reconciliation, payroll, timekeeping, accounts receivable and accounts payable processes. Served
as receptionist, answered multi line phone system and provided customer conflict resolution.
Maintained calendars, set up meetings and was responsible for incoming and outgoing mail,
email and fax documents. Performed duties of random drug testing administrator.
 Utilized Microsoft Office Suite to track MFT funding, Equipment Rental and E-911 Signing
maintenance programs for County Highway and all Road District improvement projects.
Prepared bridge and road improvement bidding proposals, plans and contracts per Illinois
Department of Transportation standards
 Monitored all licenses, their expiration dates, training requirements and matters related to
OSHA and MSDS documentation; served on the Morgan County Safety Committee
 Directed the conversion of a new fuel systemutilized by customers and personnel,
established revised billing accounts and trained all users in the modified process
 Created electronic files for online order submissions, provided fax, filing and scanning
assistance, purchased and maintained all office equipment

2. Secretary/Receptionist December 1989 – May 1992
Community Counseling Services
Jacksonville, Illinois
Greeted the public, answered a multi-line phone system and routed crisis calls to appropriate
personnel at a private, not-for-profit organization providing behavioral health and
rehabilitation services to mentally disabled adults in the Jacksonville area.
 Scheduled appointments for clients, created and maintained confidential client files
 Maintained schedules for agency doctors and counselors
 Verified insurance and determined client fees
 Received client payment and issued receipts
 Balanced spreadsheets for daily accounting
 Worked as residential home advisor providing assistance to residents with medication
management and basic life skills.
EDUCATION
St. Joseph’s Academy High School, St. Louis, Missouri – 4 years general studies 1972-1976
University of Missouri, St. Louis, Missouri 2 semesters - Psychology, Criminal Justice 1976-77
Southwest Missouri State, Springfield, Missouri 1 semester – Psychology 1977-78
PROFICIENCIES AND CERTIFICATIONS
Microsoft Access Microsoft Word
Microsoft Excel QuickBooks Pro Accounting
Microsoft Outlook Illinois Food Handler’s License
Microsoft PowerPoint Red Cross CPR & AED Certified
COMMUNITY SERVICE
Secretary – 10 years, Board of Directors, Educational Day Care Center
Jacksonville, Illinois