1. Heidi E. Mack
8702 Hickory Falls Lane
Pewee Valley, KY 40056 E-mail: heidi.mack413@gmail.com Cell: (502) 649.5218
PROFILE
• Diligent, detail-oriented office administrator knowledgeable in all office functions.
• Excels at multitasking in a fast-paced environment, completing projects on time and within budget.
• Excellent telephone, customer-service, and computer skills with proficiency in MS Office and Outlook.
EXPERIENCE
Signature Healthcare at Glenview, Louisville, KY February 2016 – Present
• AP/Receptionist – Greeted guests, supported staff, and managed resident’s funds. Prepared accounts payables.
• Business Office Manager – Manage resident’s statements, prepare claims to be billed for Medicaid, Medicare, and
Managed Insurance. Reconcile and oversee Residential Trust Accounts. Oversee recertification of Medicaid
residents. Started a program to track residents’ recertification for Medicaid. Support Administrator as needed.
C & S Engineers, Louisville, KY March 2013 – February 2016
Administrative Assistant
• Supported and assisted other team members with scheduling and managing daily office operations.
• Maintained contacts with customers, subcontractors, subconsultants, and clients.
• Visited clients to communicate information about the program and build relationships.
HOOPS, Louisville, KY August 2011 – July 2012
Office Manager
• Prepared for and organized daily basketball and volleyball events and activities.
• Supported the General Manager and four other support staff with calendar management, email, and filing.
• Worked with team members on other projects and requests, as needed.
CAMP RONDO, Louisville KY October 2009 – July 2012
Registration Coordinator
Created and implemented system for collecting registration information.
MEDICAL BILLING SPECIALISTS, LLC, Louisville, KY November 2008 – July 2012
Owner/Operator
Processed claims to various insurance clearinghouses using online claims tool. Created and mailed statements to
patients. Dispersed payments from patients and insurance companies to doctor.
BASKETBALL ACADEMY, Louisville, KY August 2007 – August 2011
Office Manager
• Supported the General Manager, President, and other support staff with all administrative functions.
• Developed new scheduling process for all leagues, camps, and clinics for all employees in the facility.
• Streamlined registration, enabling company to better track income and determine most profitable events.
• Provided all other administrative support for internal and external events.
OTHER EXPERIENCES
• Jefferson County Public Schools, Louisville Oral Deaf School – Teacher’s Assistant, Louisville, KY
• The Alps Preschool – Head Teacher
• PromiseTowne/Mom’s Day Out Program, Northeast Christian Church – Director
EDUCATION
