1. Michellee Hyland
3432 Arsenal Street 2nd floor • St. Louis, MO 63118
myhylam@gmail.com
(314) 732-6260 cell
OBJECTIVE:
To secure a career position that will allow me to maximize my skills in billing management and reimbursement
leadership. I am an experienced finance administrator, customer service specialist, and organizational professional.
SKILLS:
DMH Billing System Operations Manager Microsoft Excel Staff Training
Leadership Excellence Accounts Receivable Customer Service Microsoft Word
Policies & Procedures Lead CIMOR Certification Project Coordinator Research Analyst
EMPLOYMENT:
Gateway Foundation - St. Louis, MO Billing Supervisor Oct 2010 - Present
Supervise and direct 4 billing specialist with the day-to-day administrative and internal operations. Record and prepare
the credit transactions, financial statements, and audit reports by verifying the accuracy and completeness of each
submitted billing entry. Delegate responsibilities to the team and ensure the staff meets the monthly deadlines.
 Attend and participate in the monthly manager’s meeting to discuss the overall budget
 Administer the billing operations and assure the staff follows all state and federal guidelines
 Examine accounts receivable, work closely with accountants, and conduct expense reporting
New Beginnings C-Star - St. Louis, MO Lead Accounting Analyst Aug 2006 - Oct 2010
Prepared monthly reports for corporate accounting, audited files that reflected services rendered, and resolved complex
billing issues. Coordinated and interacted with external auditors on reviews and internal calculations. Verified and
confirmed customer invoicing, contract renewals, and all department account receipts.
 Researched all reports of credit delinquencies, confirmations, and billing disputes
 Knowledge of working capital including receivables, inventory, cash, and securities
 Evaluated the customer’s invoices, receipts, record-keeping, and finance statements
New Beginnings C-Star - St. Louis, MO Community Support Specialist Apr 2004 - Aug 2006
Served as a self-sufficiency specialist and provided many community resources and referrals to disadvantaged families.
Worked one-on-one with clients, conducted crisis assessments, and determined the personal assistance needed such as
housing, educational, social, or financial. Maintained files and documented the client’s activity for future state audits.
 Organized and supported a caseload of 10-25 adult and adolescent clients (male and female)
 Named the 2005 Employee of the Year for community excellence and outstanding leadership
 Mediated with families involved in conflicts within the Family, Juvenile, and Adult Court system
BASIC - St. Louis, MO Community Support Outreach Supervisor Mar 1999 - Apr 2003
Managed and led an 18-member team within the treatment center and assisted by notifying the public with detailed
information on alcohol and substance abuse. Solicited drug and alcohol abstinence literature to single-family homes and
advised the community of outreach activities, prevention strategies, and intervention projects.
 Arranged meetings with concerned family members and provided counseling information
 Promoted public awareness and supportive programs on the effects of chemical dependency
 Worked with the St. Louis Housing Authority and Reach One Teach One nonprofit organizations
EDUCATION:
Lindenwood University - St. Charles, MO Masters Degree in Criminal Justice Administration
Lindenwood University - St. Charles, MO Bachelors of Arts in Criminal Justice