1. Linzi Murphy
32 Fairway Copthorne Crawley,WestSussex RH103PU
07535031064
linzi@crewcomfort.co.uk
Profile
I am a hard working,resilient,proactive andresourceful Manager.Ihave extensivemanagement
experience withinthe HospitalityIndustry.Myaim isto workwithmy teamto effectivelymanage
the businessandtheirpeople todeliverourtargetsandresults.
Key Performance Achievements
Specialisesinrefurbishment,conversions,new openingsandinhouse projects,spanningovera20
yearperiod.Consistentlyachievinggoals,targetsandexceedingbudgets.Assistedbymystrong
humanresources/trainingknowledge,the abilitytosuccessfully lead,motivateandprogressthe
mostdiverse teams.Obsessiveattentiontodetail health/fireandfoodsafety,keepingthe company
legal,safe andenhancingthe customerexperience. Withastrongpassionforsales,revenue and
budgets,resultinginsuccessesthroughoutmyManagementcareer.
Skills
 Strongprojectmanagementskillsthroughworkingonnumerousrefurbishments,
conversions,new buildsandre brandingsforlarge corporate companies.
 Successfullydevelopedmanyteammemberstomanagementlevel,usingmystrong
leadershipandmotivationskills.
 Consistentlyexceedsbudgetsandtargets,growingthe business tothe nextlevel.
 Abilitytoquicklyprioritiseissuesandproblemsolve,resultinginsmoothoperationof the
business.
 Repeatedprovenabilitytoenhance customerservice,usingtraining,teamworkanddesire
to excel.
 Passionate toconstantlyincrease salesandrevenue,usingmycommunicationandpeople
kills.
 Keeneye foraccountson everylevel.Fromeffectivelymanagingcontracts andexpenditure.
To recognisingthe importance of communicationwithsuppliers,contractorsandpotential
businesspartners.
 Communicatesconfidentlywithlarge teamsof 100 upwards,torecognisingone toone
attentionwhenrequired.Adaptingtothe individualsneeds.
 Extensive experience inlarge foodandBeverage operations,including,10conference
rooms,2 restaurants with2 bars inone hotel.Large corporate clientexperience,with
bespoke meetingsandpartiestonumerousweddings.
Career History
Date February2011 – present
Position General Manager
Company LowyGroup Hotels– Umi Brighton
 78 bedroomhotel,conference roomsandrestaurantsituatedonBrightonSeafront.
 Objective,toconvertfailinghotelintosuccessful profitmakingbusinesswithin12months.

2.  The hotel wasmakinga lossof between75Kand 150K peryear from2005 to 2011. In my
firstyear,I made the companya bottomline profitof 125K.
 The above was achievedby,restructure of the team, reviewingoursuppliersandcontractors
and the productas a whole.
 Trainingof Managers and teammembersonthe highestlevel of customerservice.Making
us the preferredreturnhotel onBrightonseafront.
 Softrefurbishmentof all rooms,bycareful sourcingof more appropriate furniture andguest
supplies.Prudentuse of inhouse maintenance teamall financedfrommonthlyprofit,within
budgetandwithoutanycapex assistance.
 Introductiontohotel of all OTA’s,fromBooking.comrightthroughtoOrbitz,notdiscounting
any source inthe firstyear. Once occupancyof high80’s and 90’s achieved,implemented
lower/highperformingcompaniesonly.
 Marketingthe hotel, locallyandnationally,etherizingonhotelsprime locationand
promotional offers.
 Successfullyintroducedonline dailydealcompaniessuchasWowcherand Groupon.Filling
the hotel emptyroomsonquietnightsanddowntime periods.Thisprojectturned Sundays
intoour busiestnight.
 I continuedtogrowthe businessandincrease profityearonyear,rightthroughto October
2015. The last full yearwiththe hotel achieveda252K profit,resultinginanoverall growth
of 377K.
Date March 2010 – February 2011
Position General Manager– PremierInnCrawley
Company Whitbread
 50 bedroomhotel withfunctionsuiteandBrewersFayre restaurant
 Witha small teamof 50, whichI workverycloselywith,we strive todeliverthe high
standardsWhitbreadsettomake themthe worldclasscompanytheyare knownfor.
 Beingtotallyguestobsessedandleadingthe teamtobe likewiseisalarge part of myrole.
Everycustomerhas to be treatedwiththe highestof customerservice,whichisrefreshing
for a budgethotel chain.
 Large focuson sales,responsible forobtainingnew hotel clients,alongwithjustasbigfocus
on promotingthe busypubchainand functionroom.
 Achievements
 Withinthe first3 monthssuccessfullypulledthe siteswage percentbackinline from33% to
26%
 Won Whitbread's'GoingforGold' bonusscheme three monthsinarow, inrelationtosales
& marketing.
 Broughtin newproceduresandtraining,toraise the standardsof bedrooms,service and
customerfocus,resultinginaincrease onbrandauditby 35%
Date November2009 - March 2010 - TravelledAustralia
Date October2006 - October2009
Position Hotel General Manager
Company Crowne PlazaGatwick
 Runningthe operationside of this300 bedroomhotel,reportingintothe AreaGeneral
Manager.

3.  Closelymonitoringall areasof the business,includingbuildingof budgetsandbusiness
plans,deliveryof forecastsandmanagementof profitandlossaccounts.
 Witha close workingrelationship,withthe Sales,FoodandBeverage andHumanResources
Departmentsinparticular.
 Achievements
 Successfullyimplementnew proceduresacrossthe hotel tomove ourhotel fromthe bottom
tierof the GSTS report,to the top of the middle tierandintothe toptierwithintwelve
months.
 DevelopedourPriorityCluboffering,toincrease repeatbusinessandreduce customer
complaints.
 Achievedbyintensive trainingonPCacross team, improvedofferingforourguests,including
welcome lettersandmeetonarrival.
 IntroducedMonthlyDutyManager Training,coveringhealthandsafetyaspectsthroughto
customercomplaints.Resultingintighterproceduresandreductioninguestissues.
 The CP has had 2 mainrefurbishmentsinthe last5years includinga50 bedroomextension
and overhaul of all bedrooms,Leisure complex andpublicareas.The hotel remainedopened
throughout.Ensuringcontinuedcustomerserviceandguestsatisfactionwasmetatall
times,whilsthavingdaytoday contact witha teamof 50 builderstoorganize targetsand
ensure deadlinesweremet.Beingthe CPis1 of 5 hotelswithinafranchise company,Ialso
had the freedomtosource,pickandpurchase all equipment/furnishingsreadyforthe
refurbishedproduct,drawingonmyconsiderableexperiencetoensure all amenitieswere
functional anduser-friendlytobothcustomersandstaff.Addedtoourportfolioof 8
conference roomsbrought4 brandnew conference suites,enablingChristmas2008 our
mostsuccessful yetwithover4,000 partiescoversalone.
As OperationsManager: October2004 - April 2006
 Responsible forthe room'sdivisionside of alarge fourstar hotel.
 The ownercompleteda5 millionrefitandmymainaimwas to increase occupancyand
average roomrate alongwithtrainingof all staff to the highestof customerservice.
 Multi-skilledall switchboard,reservationandreceptionteamwithinatwomonthperiodto
maximize wage costandproduce higherstandardof customerservice level.
 Increasedaverage roomrate by 5%, achievedwiththe introductionof daylets,additional
checkin charges,rate of the day and the sale of inclusions.
 Createdan operationsmanual forreception,reservationsandhousekeepingdepartments -
increasingstaff knowledge,performance andretention,whilstreducingcustomer
complaints.
Date January 1998 - October2004 Position various- see below Company Forte
HotelsAreaManager: Jan - Oct 2004
General Manager: Jan1998 - Nov1999
June 1991 - December1998 SeniorHousekeepingSupervisor/Trainer - Le Meridien
Date January1985 - May 1991
Position HousekeepingSupervisor/Trainer
Company PentaHotels
 Vocational Qualifications
 National Licensees,Certificate DisciplinaryProcedures/NVQAssessor(D32)/Trainer