Heath Richard Munro is an experienced Operations Manager with over 25 years in the automotive sales sector. He has held several leadership roles, including Area Sales Manager for Skoda UK Ltd and Territory Business Manager for Mazda Motors UK Ltd. Currently, he is seeking a new opportunity in operations management where he can utilize his expertise in sales, marketing, customer satisfaction, and team leadership.

1. HeathRichardMunro
25 Redwood,Westhoughton,BoltonBL52RU
Telephone:01942 859925 (Home);07788 337965 (Mobile)
Email:heathmunro@talktalk.net
ProfessionalProfile
I am an enthusiasticanddedicatedOperations Manager;withawealthof specialized knowledge inthe
multi-siteautomotive salessectors,with anentrepreneurial attitudetobusiness developmentand
achievement,effectiveinplanninganddeliveringnew initiativesinline withthe everchangingindustry
needs,withadedicationtodeliveringincreased unitsandprofitabilitylevels alongwithimproved
customersatisfaction inretail,fleetandaftersales. Quicktograspnew ideasandconceptsand able to
developinnovative and creative solutionstoproblemswith aprofessionaland calmattitude atall times.
Considerablebusinessunderstandingwith the abilitytoidentifyopportunitiesandrespondeffectively,
leadingteamstoachieve all objectives.
CareerSummary
2014-date
Area SalesManagerSkodaUK Ltd.
 Pivotal inthe profitable daytodaymanagementof the businessworkingtochallengingtargets
to achieve sales andprofitability objectives
 Accountable forthe effective managementof 16 dealershipsacrossthe NorthernEngland
ensuringindividual performance meetsrequiredstandards andbrandengagement
 Providingleadershipdirectionandon-goingtrainingforall teammemberstofacilitateincreased
productknowledge andcompetitorsuperiority
 successfully managingthe recruitmentandselectionprocessensuringappropriatelyskilled
individualsare recruited
 Demonstratingexpertise inavailablefinance optionsforcustomers,activitypromotingsalesof
these optionsandensuringlegislationisadheredto whilstimprovingretentionlevels
 Overseeingthe deliveryof industryleadingcustomersatisfactionprograms,includingcoaching
and developmentof the entire retailerteam.
 Responsible forleadingmarketingcampaignsthroughthe use of SEO,PPCand social media
campaignsto improve enquirylevelsanddealershipawareness.
 Coachingand developmentof salesmanagementteamsincluding121 observations andbespoke
trainingneeds analysis.
 Providingcoachingandsupportformanufacturerrenewalsprogram,improvingthe resultswith
the implementationof arobust process.

2. 2013-2014
TerritoryBusinessManager,MazdaMotors UK Ltd.
 Responsible for15 retailersacrossthe NorthWestand Cumbria
 Successfullyimprovedcustomersatisfactionacrossthe areato become number1 inthe UK
 Profitabilityof the areagrewby1% returnonsalesduringmy tenure.
 Overseeingthe deliveryof exemplaryaftersalesservicesinadditiontosalesgenerationworking
to Mazda UK requirements
 121 coachingand developmentof seniorretailerstaff throughlongtermobservation,followed
up bydeliveryof SMARTaction plansfor the individual/team.
2010-2013
DealerServicesFieldSalesManager,ALDAutomotive Ltd.
 Playingakeyrole inall contract management,negotiatingwithsuppliersandexternalagencies
drivingforwardbusinessgrowththroughproficient utilisationof personal abilities
 Accountable forthe managementof all administrative functionsensuringall activitiesare
deliveredinline withorganisationandlegislativestandards
 Main responsibilitytoincrease salesandprofitabilityof the company,deliveringapproximately
£4 millionprofitfromdealerservices
 Effectivelymanagingall aspectsof recruitmentandretentionforanetworkof five consultants
providingon-goingcoachingandsupportona dailybasis,ensuringperformance isatthe
requiredlevels
 Maintainingandmonitoringrelevantsystemsandensure staff compliance withstandards,
providingthe highestlevelsof customerservice bothpersonallyandbyteammembers
2005-2010
DEREK WOODMAN BMW
2007-2010
General SalesManager
 Achievingpromotiontothisrole responsible forall daytoday operational activitieswithinthis
thrivingdealershipwithaturnoverof £50 million
 Providingleadershipanddirectionforateamof ten salesexecutives,twobusinessmanagers
and twoadministrationstaff

3.  Spearheadingthe turnaroundof the companyfroma £1.7 millionlosstoachievingprofitin
challengingmarketconditions
CareerSummaryContd.
2005-2007
SeniorBusinessManager
 Accountable forthe finance andinsurance functionsof aBMW/Mini franchise businessensuring
all processesare compliantwithFSA legislation
 Personallyresponsible forthe leadershipanddirectionforateamof fifteenexecutivestasked
withthe salesof finance insurance products
 Responsible forthe definitionandimplementationof processesacrossbothdepartmentsinline
withrequiredregulations
 Fullyaccountable forrecruitment,retentionandon-goingprofessional developmentof tensales
executives
 Drivingforce behindthe developmentof beneficial financial arrangements withmanufacturers
facilitatingprofitable businessgrowthanda £400,000 profit
 Successfullyachievingtop5%statusUK wide throughthe deliveryof consistenthighsaleslevels
2001-2005
SeniorBusinessManager/SalesManager,WilliamsBMW
 Undertakinga pivotal role withinaleadingbrandprovidingall aspectsof dayto day
managementanddirection
 Ownershipof all salesfunctionswithinthe usedcarsectioninvolvingresponsibilityforexisting
customerrelationshipsalongside the proactive managementof currentstock
1996-2001
BusinessManager/SalesManager, Horner’s of Eccles
Educationand Qualifications
8 O Levels:IncludingEnglishandMathematics(1985)
KeyI.T.Skills
SEO, PPCCampaigns,Social mediamarketing, MSWord,Excel,Internet,Intranetand Email
Personal Details
Driver:
Full cleanlicense

4. Interestsinclude:
Cycling,Motorbikes,Motorsport,Walking,Campingandspendingtime withfamily
Referencesare available onrequest